Marathonbet — player complaint #6853, 2022-06-18: withheld payouts
Marathonbet: a player complaint filed on 2022-06-18, about withheld payouts. Published on Trustpilot. One of 121 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Worst live support and company ever. My withdrawal has been pending for over 24 hours and I tried to ask their live chat support for assistance. Their live chat just repeating the same script for asking my security question before they can handle my request, no matter what I said to them that I don’t remember the answer and how to request for re-set the question. What I want from them is to proceed the withdrawal or at least tell me why they are holding it. I just received their email they required me a customer verification ( which I believe I already did all those during account opening), they asked me to upload the documents through the web-site, but that button just doesn’t appear, and couldn’t get any reply from their customer support. That’s what happen to me after I won $10000
