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Mansion — player complaint #67032, 2015-04-03: verification

Mansion: a player complaint filed on 2015-04-03, about verification, status — rejected. Published on CasinoReviews. One of 7 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.

2015-04-03 CasinoReviews Verification Rejected

Mansion - notary documents???

Hello dear ThePogg. Today I was very surprised to conduct online casino 'Mansion'. After my papers were okay, I quietly waited cashing sum of 190 euros! But today I was extremely surprised, this casino demanded notarial documents. In my practice is the first casino where me react so low, do you believe these actions are the norm on the players? Second: Why they decided that I should go somewhere and pay your cash for the services of a notary? Is this permissible? I really want you to help me. Regards [EDIT]. Here is the text of the letter: Dear [EDIT], Thank you for playing at our tables. We are currently processing your withdrawal request. To complete this process, we must ask that you forward a notarised copy of your photo ID to the following address: PO BOX 1234, Gibraltar Please be sure to include your gaming username ([EDIT]). We suggest that the documents be sent by express mail as regular post may take one or two weeks. Once the requested document is received, it will be added to a secure file and we will advise you accordingly on the matter. We apologise for any inconvenience caused by these necessary security measures. Should you have any questions or concerns, please do not hesitate to contact the Mansion Casino Security Team. We are available 24 hours a day, 7 days a week, at: Email: security[@]mansion.com Fax: +350 200 41001 Username: [EDIT] Email: [EDIT]

Complaint data

Case number
#67032
Filed
2015-04-03
Status
Rejected
Category
Verification
Place among complaints about Mansion
6 of 7 by date, newest first
Source
CasinoReviews — original ↗
Text
241 words, as published

The summary, statuses and disputed sums are on the operator page.

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