Magicianbet Casino— player complaints: 8 in English

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Deposit process is too complicate it is not for me.Well i tried to deposit by credit card but it needs an id verification process and then my bank do not accept the transaction from banxa, so has been impossible to deposit.Best regards.

Reason: Verification issues Hello,I am filing a complaint regarding my blocked withdrawal of CAD 5,510.89 at MagicianBet Casino.Facts:My account was KYC-verified via Sumsub. On September 15, the casino confirmed in writing: "your account has now been successfully verified. No further documents are required at this time."I completed two successful withdrawals to the same Interac account (CAD 59.15 on Sept 14, CAD 1,496 on Sept 15 — the latter AFTER the verification confirmation).On September 17, the casino requested an additional video identification (face + full name + date + government ID), citing an "AML risk review". I sent the video the same day at 8:26 AM EST by email, as instructed (file: KYC-MA­GIC­IAN­BET.mp4). I followed up twice the same day; I received only automatic replies, never a human confirmation of receipt.On September 19, the casino informed me my account and gameplay are "under review by our Risk and Fraud Department" and my account was blocked. Since then, every withdrawal attempt — any amount — is automatically cancelled within minutes; it never reaches "pending" status.On September 19, I sent a formal written request (receipt of video, T&C provision applied, reason for auto-cancellation, ETA, case reference) asking for a reply within 48 hours. As of September 21, no substantive response has been received.Their own Terms state (5.1) withdrawals are processed "often within 20 minutes" and (5.16) players may withdraw "at any time, subject to standard account verification" — verification I had already completed.What I expect: release of my CAD 5,510.89 withdrawal to my verified Interac account, or a written, specific reason with the exact T&C provision applied.Evidence attached: verification confirmation (Sept 15), video request (Sept 17), proof of video sending with attachment, my two follow-ups + auto-replies, account-blocked email (Sept 19), my formal request (Sept 19), both approved withdrawals, screenshots of auto-cancelled withdrawals and T&C 5.1/5.16.As I can not upload videos here directly, let me know how to process and I will provide you necessary evidences, including deposits/withdrawals balances. --- Ответы в треде --- AskGamblers • Support Team 1 day ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. zeflex 2 days ago Hi, This morning my account was unblocked and my funds were here. I proceeded to a withdrawal that took maybe less than 1hr to be processed. Case is closed. MagicianBet Casino • Representative 2 days ago Dear AskGamblers Team and zeflex, We are pleased to confirm that the player’s video verification has been successfully completed. The player’s account and gameplay have also undergone the necessary review by both our internal team and the relevant game provider. The review has now been concluded, and no issues were identified. At this stage, we are simply waiting for the player to submit a new withdrawal request. As soon as the withdrawal is requested, it will be processed and the player will be paid instantly. We appreciate the player’s cooperation throughout the review and look forward to having this matter resolved promptly. Kind regards, Sam MagicianBet Team AskGamblers • Support Team 4 days ago Dear MagicianBet Casino,Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. Thanks in advance for your cooperation.

I closed my MagicianBet account after feeling defrauded and requesting a justified refund. Over the course of the July Tournament, I deposited approximately $10,000. Throughout the promotion, MagicianBet’s terms stated only that tournament prizes “may” carry wagering requirements. No specific wagering conditions were disclosed in advance. I asked about the terms several times through live chat and email, and the responses were consistently deflective (“we don’t know yet,” “the terms are not ready,” “a different department handles that”). At no point did the casino provide the actual conditions that would apply. None of the promotional emails—sent multiple times per day to encourage deposits and maintain leader board position—indicated that the prize would carry extreme or prohibitive terms. At the conclusion of the tournament, I received a $555 chip. While the chip amount itself was acceptable, the conditions attached to it were not. The chip carried a 1× cash‑out cap, which is significantly below the casino’s standard chip terms (typically up to 5×). More importantly, the “may” carry wagering requirement became a 40× wagering requirement, which made recovering even the $555 impossible. The combination of 40× wagering, $10 max bet, and 1× cash‑out rendered the prize effectively non‑convertible and predatory. These terms were not disclosed during the tournament period. I received an aggressive multitude of promotional emails that urged/encouraged depositors to maintain their leader board position, but my emails requesting clarification on what wagering requirements "may" attach to prizes were ignored. The promotional emails never hinted that the prize would be subject to conditions so restrictive that conversion would be virtually impossible. The structure was lopsided, designed to fail, and ensured that depositors had no realistic chance of converting the prize they spent a month depositing/competing for. Due to these conditions, I closed my account and requested a justified refund. They provide scripted, cookie cutter responses and deflect from the core issues - citing the closure of my account.    

I will try to keep this brief. On June 15th I deposited $2997.84 via Bitcoin, completed the bonus wagering requirement on slots and ended up after some large wins with a withdrawable balance of $64,797.84. After being unsuccessful at their automated KYC process I was instructed to send copies of my ID and a selfie via email for review. Although I received no confirmation of such, it appeared the next day my KYC verification was complete because I was able to submit my withdrawal through the cashier for the entire amount. After receiving no payment by the following day and seeing my pending withdrawal cancelled, I was told to wait for an update from the finance department. That email stated that my KYC verification after further review was rejected due to some unspecified "AML (anti-money laundering) compliance flags." As a result, my account was being closed and my winnings voided. I was told that my account would be temporarily reopened so that I could withdraw my deposit if I requested it, but that did not occur either as of one day later. Simply, I’m asking that Magician Bet have to justify its drastic actions or else reverse their decision. They should specify exactly which term I supposedly violated and how. After reading through their AML policy on their website, I can’t see anything I’ve done wrong or that would indicate any “money laundering” activity. Thank you for reading and any assistance you can provide. Disputed amount: 64797.84$ Casino: Magicianbet Casino Case #: 4407

This site claims that all processes at Magicianbet are AI-powered, so the review, KYC verification, and cashout process only take a few minutes, even though they explicitly state it takes less than 30 minutes. However, my withdrawal from two days ago is still pending, even though my account has been KYC verified. My purpose in filing this complaint is to dispute their claims and seek justice for my pending withdrawal. Disputed amount: 1950$ Casino: Magicianbet Casino Case #: 4388

Reason: Delayed payment I played this casino before, and had withdraws. made a lot of deposits (screenshot attached). also had withdraw ( screenshot attached).Last withdraw , where I again hit lucky spin , I waiting from 07 July. casino email support ignore me, but live chat wrote everytime that I need to write to email. please help. --- Ответы в треде --- AskGamblers • Support Team 2 days ago Dear MagicianBet Casino,Please provide detailed information what is needed from the player in order to verify the account.Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.Thanks in advance for your cooperation. aleks86 • 3 reviews 2 days ago same like by email you ignored my questions, same here. MagicianBet Casino • Representative 2 days ago Dear AskGamblers team and aleks86, As previously communicated, the player was provided with detailed instructions via email outlining the information and supporting documentation required to complete the advanced KYC verification. We regret to inform that the verification has been concluded as unsuccessful, as the requested documentation was not provided. Without the requested materials, we were unable to complete the necessary verification checks. We understand that the player raised additional questions regarding the requirements, and our team provided clarification where applicable. However, the documentation required to proceed with the verification was ultimately not submitted. Kind regards, Sam MagicianBet Team aleks86 • 3 reviews 3 days ago I made withdraw on July 07, only on August 19 casino asked something to send. They ignore all my questions, asking only mmore and mroe to send, I can not understand what they want, and they do not want to explain. pure scam also on screenshot you can see, that first request was on 19 August, and now they ignore me. Also Vip manager blocked me in telegram. And casino deleted all mmy withdraws/deposits history.

The player from Indonesia was facing a delay with her withdrawal at Magicianbet, despite her account being KYC verified. The casino claimed that their processes were AI-powered and should have taken only minutes, contrary to her experience of having a pending withdrawal for a day. We asked whether any balance remained before access to her account was lost, but she could not confirm it. According to the casino’s records, her winnings were played through, so we were unable to proceed and the complaint was closed because no active balance was shown as withheld.