Magic Win Casino— player complaints: 8 in English

The player from the United Kingdom requested a withdrawal of £7,100, split between two transactions, which had not been processed for nearly three months despite the casino's stated timeline of 7-21 days. He could not access his account and suspected the casino may have been refusing to pay out due to his significant winnings. We were unable to move the complaint forward because the casino was under a No Reaction Policy and had repeatedly ignored our attempts to contact it. As a result, the complaint was closed as unresolved, which affected the casino’s rating.The player from the United Kingdom requested a withdrawal of £7,100, split between two transactions, which had not been processed for nearly three months despite the casino's stated timeline of 7-21 days. He could not access his account and suspected the casino may have been refusing to pay out due to his significant winnings. We were unable to move the complaint forward because the casino was under a No Reaction Policy and had repeatedly ignored our attempts to contact it. As a result, the complaint was closed as unresolved, which affected the casino’s rating. Written by KarlaCasino Analyst & Complaint Specialist Submitted: 23 Sep 2026 | Unresolved : 01 Oct 2026Automatic translation:

The player from the United Kingdom withdrew £3,100 on September 12th, but the status remained pending, causing frustration over the lengthy processing time. He expressed concern over the possibility of not receiving his winnings after receiving vague responses about a review timeframe of 7-21 days. This was his first withdrawal with the casino, and he was told the payout could take up to 21 business days, with no payment received by the 12th business day. We closed the complaint as unresolved because the casino followed a No Reaction Policy and ignored our repeated attempts to mediate the delayed withdrawal.The player from the United Kingdom withdrew £3,100 on September 12th, but the status remained pending, causing frustration over the lengthy processing time. He expressed concern over the possibility of not receiving his winnings after receiving vague responses about a review timeframe of 7-21 days. This was his first withdrawal with the casino, and he was told the payout could take up to 21 business days, with no payment received by the 12th business day. We closed the complaint as unresolved because the casino followed a No Reaction Policy and ignored our repeated attempts to mediate the delayed withdrawal. Written by KristinaComplaint Resolution Center Team Lead Submitted: 27 Sep 2026 | Unresolved : 30 Sep 2026Automatic translation:

The player from Spain made a withdrawal of €130 after initially depositing €100, but the casino delayed the payout beyond the promised 21 business days. Despite repeated inquiries, he received no clear updates on the progress of his withdrawal. We requested his withdrawal history and tried to mediate with the casino, but it maintained a no-reaction policy and did not respond to our attempts. As a result, we closed the complaint as unresolved because no cooperation from the casino was received.The player from Spain made a withdrawal of €130 after initially depositing €100, but the casino delayed the payout beyond the promised 21 business days. Despite repeated inquiries, he received no clear updates on the progress of his withdrawal. We requested his withdrawal history and tried to mediate with the casino, but it maintained a no-reaction policy and did not respond to our attempts. As a result, we closed the complaint as unresolved because no cooperation from the casino was received. Written by KristinaComplaint Resolution Center Team Lead Submitted: 18 Sep 2026 | Unresolved : 22 Sep 2026Automatic translation:

The player from the United Kingdom requested a withdrawal of £1,150 on June 26, two months ago, after playing on magic win 5.bet without a bonus. Despite receiving repeated emails about a backlog and prioritization, he still had not received his funds nearly three months later. He later reported that the withdrawal was cancelled due to security checks, and he confirmed he had never received any winnings from this casino before. We were unable to resolve the case because the casino followed a No Reaction Policy and did not cooperate with our attempts to mediate. The complaint was therefore closed as unresolved.The player from the United Kingdom requested a withdrawal of £1,150 on June 26, two months ago, after playing on magic win 5.bet without a bonus. Despite receiving repeated emails about a backlog and prioritization, he still had not received his funds nearly three months later. He later reported that the withdrawal was cancelled due to security checks, and he confirmed he had never received any winnings from this casino before. We were unable to resolve the case because the casino followed a No Reaction Policy and did not cooperate with our attempts to mediate. The complaint was therefore closed as unresolved. Written by KristinaComplaint Resolution Center Team Lead Submitted: 26 Aug 2026 | Unresolved : 07 Sep 2026Automatic translation:

The player from Italy had been waiting for a withdrawal of €200 from Magic Win Casino for one month, but it had not been processed. Despite contacting the casino, the issue remained unresolved, and he sought assistance in recovering his winnings. We asked for clarification about previous withdrawals, KYC verification, and whether the winnings had been made with an active bonus, and the complaint was later marked as resolved by him. As a result, we closed the case as resolved because he confirmed the issue had been settled.The player from Italy had been waiting for a withdrawal of €200 from Magic Win Casino for one month, but it had not been processed. Despite contacting the casino, the issue remained unresolved, and he sought assistance in recovering his winnings. We asked for clarification about previous withdrawals, KYC verification, and whether the winnings had been made with an active bonus, and the complaint was later marked as resolved by him. As a result, we closed the case as resolved because he confirmed the issue had been settled. Written by AttilaComplaint Specialist Submitted: 25 Aug 2026 | Unresolved : 26 Aug 2026Automatic translation:

The player from the United Kingdom experienced delays in withdrawing funds, having waited over 21 business days despite his account being verified. He continued to receive the same message from the casino regarding his request. We tried to gather more details and contact the casino, but no response was received from him to our messages and reminders. As a result, the complaint was closed for the moment due to lack of cooperation, and no further investigation could be completed.

The player from the United Kingdom had a £4,300 withdrawal request pending since May 1, 2026, at MagicWin5.bet, which had remained in "In Progress" status for over two months. Despite completing identity verification and selecting the same withdrawal method as previous successful withdrawals, he received generic responses about high withdrawal volume without specific explanations for the delay or an estimated payment date. The winnings were accumulated with a slots-only deposit bonus, and the 40x wagering requirement was met. We closed the complaint as unresolved because the casino followed a No-Reaction Policy and had ignored repeated mediation attempts.

The player from the United Kingdom had a withdrawal request of £1,655.42 pending for over three weeks. Despite multiple inquiries, he received generic responses without any specific updates or timelines from the casino, which had a poor safety rating and numerous documented complaints regarding non-payment issues. He sought immediate processing of his withdrawal or a clear commitment for payment. We informed him that the casino had a No-Reaction Policy and did not respond to mediation attempts, leading to the complaint being closed as unresolved. The casino's poor reputation was noted, and the player was advised to avoid it.