Luxury — player complaint #66237, 2017-10-11: account blocks
Luxury: a player complaint filed on 2017-10-11, about account blocks, status — rejected. Published on CasinoReviews. One of 5 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
My payout ratio has been very poor over the last couple of months. Ive spent nearly 8000 GBP over the last few weeks, nearly 6000 last weekend. I made a withdrawal which my neice unbeknowns to me reversed and lost. I contacted the casino to see if they could do anything to help me as i had lost 12000 pounds because of my niece. They came back saying security at home is my issue but then told me they have barred me from playing at Luxury and all associated casino rewards casinos for five years with immediate effect. I have asked why as I have done nothing wrong and am waiting for their response. I now have no chance of recovering any of the huge deposits I have made over the last few weeks. I have been a member of casino rewards for around 25 years.
