Luxury— player complaints: 5 in English

I have been playing on this site for over a year. In the last 8 months i have probably deposited over $100,000 in february alone i lost over $30,000. I have tried multiple games as well as their hot game recommendations but have not won anything since july 2022. I find it completely absurd that i have been playing for so long and have had absolutely zero luck on this site.

Luxury casino kept my $30,000 winnings and closed my account after just successfully completing KYC. EXCUSE: Violation of t

Ive been buying in to Luxury, playing often, every time you buy in you get "VIP points" which can be turned into cash to play (as per wage requirement) over a year ago I collected said points, and decided to convert them into cash and play. I was playing a machine and hit the Mega jackpot $8000, but still had aprox $3000 in play threw to do. I did the remaining play through and was able to cash out $10,000 CDN. I did the cashout, aprox a week later got my payment of $10,000. I went back to play and had more VIP points, and it wouldnt let me convert them. It said it was "temp suspended" I went to support, they told me it is an auto thing and it will fall off on its own. Its been over a year, I have made SEVERAL deposits and it still wont let me convert. Its been WELL over a year, are they waiting until I deposit a total of $10,000 back??? They keep telling me, continue to make deposits and it will randomly fall off, they always give me the same "Auto Msg" and are NO help at all. I have $372.92 sitting there and Id like to use it! They say I will continue to earn VIP points,however I wont be able to use them. Why would I want to continue giving them my money with nothing in return "not even winning" or withdrawling anything, such a rip off!

I was seeing if you could contact the operator or the owner of Luxury Casino who are Apollo Entertainment Limited, long story short, I was not paid casino winnings and I entered into litigation proceedings against the casino, as they were non responsive to my claim, I had a judgement order in my favour granted by the court, this was 2 months ago...the casino had the judgement sent to there Malta adress as well as myself providing it on email to them, MGA intervened and spoke to the company who advised they would take directions of any Judgement received, however they have still not paid it and MGA are now far from helpful...there actaully useless !!! all I want is to try to speak to someone at Apollo Ent Ltd to see wghat is going on...can you help me at all as I obviously want to avoid any messy enforcement/baliff inetrvention in Malta Any help is greatly appreciated. I have been given the following email addresses but nobody has responded from them [email protected] / [email protected]

My payout ratio has been very poor over the last couple of months. Ive spent nearly 8000 GBP over the last few weeks, nearly 6000 last weekend. I made a withdrawal which my neice unbeknowns to me reversed and lost. I contacted the casino to see if they could do anything to help me as i had lost 12000 pounds because of my niece. They came back saying security at home is my issue but then told me they have barred me from playing at Luxury and all associated casino rewards casinos for five years with immediate effect. I have asked why as I have done nothing wrong and am waiting for their response. I now have no chance of recovering any of the huge deposits I have made over the last few weeks. I have been a member of casino rewards for around 25 years.