LuckyMe Slots Casino DE— player complaints: 23 in English

23 Complaints

2▼ Last 30 days · was 3

2 Unresolved

20.907076966609d Last complaint

50.0 Risk index

LuckyMe Slots Casino DE: 23 complaints filed in English across 2 platforms, 2 still open. Most of them are about withheld payouts (61%). Risk index 50.0. Texts below are the players' own words, as published on the source site; last complaint 2026-09-20.

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What players complain about

Withheld payouts 61% 14

Verification 13% 3

Other 13% 3

Account blocks 9% 2

Game fairness 4% 1

Status unknown 21 Under review 1 Unresolved 1

Sources

Trustpilot 21 Casino Guru 2

Complaints by month

Questions and answers

How many complaints are there about LuckyMe Slots Casino DE?

The English-language record holds 23 complaints from 2 platforms, 2 of them without a resolution; 21 carry no status from the platform. The latest one is dated 2026-09-20.

What do players complain about?

Mostly withheld payouts — 61% of cases, then verification (13%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 23 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 50.0 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 23

20.09.2026 Trustpilot Other

Absolutely terrible lol do not come here at any and all costs.

19.09.2026 Trustpilot Verification

I’ve always been verified on subsum never an issue only on their platform, they won’t let you cash out. Don’t waste your

I’ve always been verified on subsum never an issue only on their platform, they won’t let you cash out. Don’t waste your money. Scam just want to keep your money.

29.08.2026 Trustpilot Verification

Questionable...I have played and redeemed on their site without issue a few times. My most recent SUCCESSFUL redemption

Questionable...I have played and redeemed on their site without issue a few times. My most recent SUCCESSFUL redemption was in May. I tried to redeem again a couple weeks ago, and found out I wasn't verified - despite having verified AND redeemed a few months ago. I reached out to customer service,

20.08.2026 Trustpilot Withheld payouts

Playing on this site started off good. I bought a package and didn't win anything and so I bought another package and wo

Playing on this site started off good. I bought a package and didn't win anything and so I bought another package and won$100. Trying to redeem the $100 is another story. They come up with every excuse in the book not to send you the hundred that you won. I would not recommend this site to anyone to

20.08.2026 Trustpilot Other

It is constantly telling me I'm in restricted area 100 things I tried to prove I am not it's very frustrating and it's n

It is constantly telling me I'm in restricted area 100 things I tried to prove I am not it's very frustrating and it's not worth even continuing use of this site. Can't even contact support.

11.08.2026 Trustpilot Withheld payouts

Will only let you redeem 2500 at a time.I had no issue winning but redeeming is a big problem. I passed the kyc but st

Will only let you redeem 2500 at a time.I had no issue winning but redeeming is a big problem. I passed the kyc but still had to update on bank. Waiting entire week for them to cancle the redeem I had. Im mad about it. Still have 1 pending and restarted with the 1st redeem again. Ruebdly Custo

08.08.2026 Trustpilot Withheld payouts

I won big but all the fun has been taken out of it fighting for my redemption. Still waiting to be processed on the 4th

I won big but all the fun has been taken out of it fighting for my redemption. Still waiting to be processed on the 4th business day. I jumped thru all the hoops and was finally able to redeem. Ill update when I get my payout

07.08.2026 Casino Guru Verification Under review

The player struggles to verify her account.

The player struggles to verify her account. [Account] — waiting

07.08.2026 Casino Guru Account blocks Unresolved

Player has been accused of opening multiple accounts.

Player has been accused of opening multiple accounts. [Account] — unresolved

07.08.2026 Trustpilot Withheld payouts

edit: redemption never comes. Scam site just like money factory. Do not deposit.Original: have been having a lot of fun

edit: redemption never comes. Scam site just like money factory. Do not deposit.Original: have been having a lot of fun on a variety of games. I have some pending redemptions now but I haven’t been waiting for very long. The customer service has been responsive and helpful to me personally. Waiting

27.07.2026 Trustpilot Withheld payouts

Well I wish I would have read the reviews, but expecting the same long delay in redemptions. I'm on the 4th business day

Well I wish I would have read the reviews, but expecting the same long delay in redemptions. I'm on the 4th business day of "2-5 business days" and still nothing..compared to most other reputable sites paying out in 48 hours or less. It looks like they used to blame a technical difficulty in 2025 fo

17.07.2026 Trustpilot Game fairness

Absolute trash. Just another fake casino that's impossible to actually win on.

23.06.2026 Trustpilot Withheld payouts

Just like literally everyone else I’m leaving 2 stars due to redemption “issues.” The wait time is…well it’s a time. It’

Just like literally everyone else I’m leaving 2 stars due to redemption “issues.” The wait time is…well it’s a time. It’s stated initially that redemptions can take up to just a few days (don’t want to directly quote because I’m unsure, but it’s either 2-3 or 3-5.) I submitted on the 18th, so this m

20.06.2026 Trustpilot Withheld payouts

Redemption process is insanely slow, redeemed on 6/14 it’s 6/20 still no payment after being told it can take up to 5 bu

Redemption process is insanely slow, redeemed on 6/14 it’s 6/20 still no payment after being told it can take up to 5 business days. Thennnn when asked if there were any promotions available because of the money I’ve spent they had the nerve to say they can’t give promotions while redemptions are pe

18.06.2026 Trustpilot Account blocks

Let's me play for an hour, then "restriction" pops up. REDICULOUS

09.06.2026 Trustpilot Withheld payouts

I'd give it 0 if I could. It's been 10 days and I still don't have my redemption even though I'm fully verified. Terms o

I'd give it 0 if I could. It's been 10 days and I still don't have my redemption even though I'm fully verified. Terms of service say 2-5 days, customer service said 10.

08.06.2026 Trustpilot Withheld payouts

Redemption times are fairly accurate sure customer service is fast and great but their redemptions are fairly slow. I im

Redemption times are fairly accurate sure customer service is fast and great but their redemptions are fairly slow. I imagine they have one guy doing all the redemptions and he only works one hour a day. Submitted on Wednesday still waiting.

01.06.2026 Trustpilot Withheld payouts

Redeemed $100, two days later it was canceled. I never canceled the redemption & I was told it was a technical error on

Redeemed $100, two days later it was canceled. I never canceled the redemption & I was told it was a technical error on their end. Was told at first 3-5 business days for redemptions to process (which is already longer than other websites I play on).. Now I’ve been told up to 10 days & the accidenta

30.05.2026 Trustpilot Withheld payouts

Tried twice to get my redemption it say in transaction history it was cancelled this casino is bullshit and fake do not

Tried twice to get my redemption it say in transaction history it was cancelled this casino is bullshit and fake do not I repeat do not buy any coins on this website total loss and waste why does a business get a old with out first going through a test to see what kind of business it will be will th

20.05.2026 Trustpilot Withheld payouts

Finally had a win of roughly $300 - had to verify myself first and once I did I was able to make a redemption. Requested

Finally had a win of roughly $300 - had to verify myself first and once I did I was able to make a redemption. Requested the redemption on a Saturday and its now Wednesday and the redemption is still pending. Talked with customer service late Monday and was told it was waiting for the finance team t

1–20 of 23

How the risk index is calculated and how complaints are labelled — the method behind this section.