LuckyLouis Casino DE— player complaints: 16 in English

16 Complaints

0 Last 30 days

5 Unresolved

65.177295779525d Last complaint

20.0 Risk index

LuckyLouis Casino DE: 16 complaints filed in English across 2 platforms, 5 still open. Most of them are about bonus terms (25%). Risk index 20.0. Texts below are the players' own words, as published on the source site; last complaint 2026-08-07.

LuckyLouis Casino DE in NeBlask: demand, licences, Trust Score →

What players complain about

Bonus terms 25% 4

Withheld payouts 25% 4

Other 19% 3

Game fairness 19% 3

Account blocks 6% 1

Verification 6% 1

Status unknown 11 Under review 4 Unresolved 1

Sources

Trustpilot 11 Casino Guru 5

Complaints by month

Questions and answers

How many complaints are there about LuckyLouis Casino DE?

The English-language record holds 16 complaints from 2 platforms, 5 of them without a resolution; 11 carry no status from the platform. The latest one is dated 2026-08-07.

What do players complain about?

Mostly bonus terms — 25% of cases, then withheld payouts (25%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 16 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 20.0 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 16

07.08.2026 Casino Guru Other Under review

Player's deposit is not being credited to the account.

Player's deposit is not being credited to the account. [Deposit] — waiting

07.08.2026 Casino Guru Other Under review

The player's deposit was not credited.

The player's deposit was not credited. [Deposit] — waiting

07.08.2026 Casino Guru Verification Unresolved

Player’s struggling to complete account verification.

Player’s struggling to complete account verification. [Account] — no_react_reg_good

07.08.2026 Casino Guru Other Under review

Player’s deposit has not been credited.

Player’s deposit has not been credited. [Deposit] — waiting

07.08.2026 Casino Guru Withheld payouts Under review

Player's withdrawal has been delayed.

Player's withdrawal has been delayed. [Withdrawal] — waiting

29.07.2026 Trustpilot Bonus terms

Deposited via promo for free spins- wish I had a screen recording - active card declined for no reason then worked but n

Deposited via promo for free spins- wish I had a screen recording - active card declined for no reason then worked but no free spins arrived -this was a known glitch on previous deposits. customer service didn’t honour spins - shocking - never again - shame as I used to play here a lot but no more.

04.05.2026 Trustpilot Withheld payouts

If I could give 0 i would, is impossible to withdraw your money, hard to actually speak to anyone, rules and regs are co

If I could give 0 i would, is impossible to withdraw your money, hard to actually speak to anyone, rules and regs are confusing

19.03.2026 Trustpilot Withheld payouts

Do not play or interact with this site. You will NEVER get the money you have won. They require proof for everything, an

Do not play or interact with this site. You will NEVER get the money you have won. They require proof for everything, and even when you have provided it, you still won’t receive your money. I am on month 2, and despite sending 2–3 emails to their support every day, they have stopped responding to me

25.09.2025 Trustpilot Game fairness

Absolutely disgusting site the same as every skill on net casino. Awful rtp on every single slot almost impossible to hi

Absolutely disgusting site the same as every skill on net casino. Awful rtp on every single slot almost impossible to hit bonuses if you are able to they pay next to nothing. Regularly kicks you off games or reloads the page very suspicious. if it seems a game is going to win it will not load anymor

30.07.2024 Trustpilot Withheld payouts

One star is alot for this little scam site. I won around 3300 euro, no bonus or anything. Just put money in my account a

One star is alot for this little scam site. I won around 3300 euro, no bonus or anything. Just put money in my account and played like i always do. When i tried to withdraw tjek kept telling me i write wrong Swift code and iban. I kept waiting and waiting. For nothing. This site is s*** and scamming

21.02.2024 Trustpilot Game fairness

Another scam site small win but not enough to cash out as usualGames crash mid spin then dead spins after dead spinBonus

Another scam site small win but not enough to cash out as usualGames crash mid spin then dead spins after dead spinBonuses a joke compared to other siresDon't waste your time or money Avoid!!!!

30.04.2023 Trustpilot Bonus terms

Wouldn't waste your money was ment to get a welcome bonus of 50 spins spoke to someone they said there system was down a

Wouldn't waste your money was ment to get a welcome bonus of 50 spins spoke to someone they said there system was down and to enjoy my 50 spins .funny enough I still haven't recieved my 50 spins bit if a con really

07.01.2023 Trustpilot Game fairness

Avoid at all cost I deposited £200 yesterday and won nothing played for about a hour at £1 per spin and didn’t even get

Avoid at all cost I deposited £200 yesterday and won nothing played for about a hour at £1 per spin and didn’t even get a bonus then today like an idiot I played over £300 and got 1 bonus yippee which got me £2.80 lol then 120 spins without a single win, I was playing £1.50 per spin and the wins tha

12.05.2022 Trustpilot Account blocks

I wouldn't have clicked the 1 star had it had been option, they have frozen my account for about 2 weeks, I still have n

I wouldn't have clicked the 1 star had it had been option, they have frozen my account for about 2 weeks, I still have not had my money £35.07, which is an all cash balance, nothing to do with bonus money, i cant withdraw it, nor can i play anything, does anybody know where we, as customers, stand w

24.02.2022 Trustpilot Bonus terms

Customer service is awful.. trying to withdraw funds and their £1.25 bonus (which I haven't used) is preventing me from

Customer service is awful.. trying to withdraw funds and their £1.25 bonus (which I haven't used) is preventing me from withdrawing my funds. I've spoken with customer service and as soon as I mention withdrawal they go quiet. These are legalised conmen stay away!!

23.02.2021 Trustpilot Bonus terms

I wouldn’t even give it a star if I could absolute waste of my time I joined the site ad it stated on another site there

I wouldn’t even give it a star if I could absolute waste of my time I joined the site ad it stated on another site there was a welcome bonus of 50 free spins on registration I thought I would give it a go as I’ve played on other sites but after going there was no free spins and when I spoke to someo

How the risk index is calculated and how complaints are labelled — the method behind this section.