Lucky Ones Casino— player complaints: 26 in English

Worse CASINO SITE OUT. I WON 3K AND THEY KEEP REJECTING WITHDRAW BRINGING OUT EVERY EXCUSE NOT TO PAY ME. IVE DONE WHAT THEY REQUIRED ME TO DO 12 TIMES. AND ALWAYS REJECTED IT. DO NOT USE THIS SCAM SITE.WASTE OF MONEY

Reason: Declined payment I am submitting this formal complaint against Lucky Ones Casino (operated by Just Entertainment B.V.) regarding a severe issue with my withdrawal request.I requested a withdrawal of 500$ but the casino has repeatedly rejected or ignored my payout requests without providing any legitimate or transparent reasoning.To clarify my account status:1. My account is fully verified, and all necessary KYC (Know Your Customer) documents were uploaded and accepted.2. I have fully met and completed all wagering requirements associated with my play/bonuses.3. I have strictly abided by all terms and conditions of the casino. [1, 2, 3]Despite my attempts to contact their customer service via live chat and email to resolve this amicably, I have only received generic responses or total silence. This prolonged delay constitutes a direct violation of fair gaming regulations and financial processing standards.I request that AskGamblers intervene in this dispute to hold Lucky Ones Casino accountable and assist me in getting my delayed funds released immediately.Thank you for your assistance.

The player from Qatar is experiencing a delayed withdrawal of $3,500 from Lucky Ones Casino, which has been pending since September 14, 2026, despite being informed that withdrawals typically process within 24 hours. Although customer support confirmed that his account is fully verified and that no further documents are needed, they have not provided an explanation for the delay or a timeframe for processing.The player from Qatar is experiencing a delayed withdrawal of $3,500 from Lucky Ones Casino, which has been pending since September 14, 2026, despite being informed that withdrawals typically process within 24 hours. Although customer support confirmed that his account is fully verified and that no further documents are needed, they have not provided an explanation for the delay or a timeframe for processing. Written by KristinaComplaint Resolution Center Team Lead Submitted: 17 Sep 2026 | Resolved : 21 Sep 2026Automatic translation:

deposited crypto ETH and my deposit seed / address was changed during the transaction how funny ! My funds never arrived in my account. This is a classic crypto deposit scam.During that day Support was non-existent always busy . and they keep sending promo emails like "A New Chance to Play Awaits"

Be very wary using this platform.I spent a fair amount of money and won $3000. I never received my money. They also pose as a local casino when they're actually located in overseas. Not regulated provincially in Canada. No not use!!!

Player's withdrawal has been denied. [Withdrawal] — rejected

Their customer service is usually very prompt. I have had several large winnings from them in the past and received the funds without issue. Lately though, (last month or so) feels like the RTP has been significantly clawed back. There’s times I can deposit $300 and bet $1.50 and it’s gone in 20 min

Reason: Delayed payment Dear Sir/Madam,I would like to file a formal complaint against Lucky Ones regarding an unresolved withdrawal request and what I believe to be an unreasonable delay in releasing my funds.I have been a regular customer of Lucky Ones for some time, and my account is fully verified. I received an invitation from the website offering me a bonus on the condition that I deposited funds and played according to their stated terms and conditions.I complied with the requirements and subsequently requested a withdrawal of my funds on 19 August 2026.Since then, I have repeatedly contacted Lucky Ones customer support and also sent emails regarding my withdrawal. However, I have not received a satisfactory resolution. The support team has continued to delay the matter without providing me with a clear explanation or a valid reason for the delay.To date, no specific reason has been given to me for why my withdrawal has not been processed.I have fulfilled the required conditions, my account is verified, and I have provided the necessary information requested by the website. Despite this, my withdrawal remains unresolved.I therefore request that this matter be investigated and that Lucky Ones be required to provide a clear explanation for the delay and release any funds that are legitimately owed to me.I am able to provide supporting evidence, including:* My verified account information.* Deposit records.* The withdrawal request submitted on 19 August 2026.* Screenshots of my conversations with customer support.* Copies of my emails to Lucky Ones.* Any other relevant records or documents.I would appreciate your assistance in investigating this complaint and advising me of the appropriate steps to recover my funds.Thank you for your attention to this matter.Sincerely,

Won $6000 and they had voided it after 3 days sitting on pending. They would not respond to any emails only chats when I got lucky and could get an agent. DO NOT WASTE YOUR MONEY on this site complete scam and probably pocketed the money I won

Just tried to withdraw for the first time. Few days went by the my request was canceled…. The money was back in my account. So what I get is they give u the run around. U try to get your money and they cancel your request. The live chat is always to busy. You can’t get ahold of no one.. the emails I

Absolutely crooked Casino haven't been able to collect my $1700 winninngs after it's been accepted.I have tried to contact support but was meet with due to high volume to try later and when I tried to press on support tab it was disabled and couldn't through.I manage to email them and was told that

I am writing to do a formal complaint against luckyones casino for the absolute, definitive timeline of events and irrefutable chat evidence. The casino has committed a severe regulatory breach by retroactively manipulating my account balance.Here is the exact sequence of facts:Bonus Completion and

Dear LCB Complaints Team,I am requesting your urgent assistance and mediation regarding a severe case of retroactive balance manipulation by Lucky Ones Casino. The casino has unlawfully stripped $4,100 from my verified Real Cash Balance.The Timeline of Events:Wagering Met & Funds Cleared: I deposited $100 and used a signup bonus. I successfully met all wagering requirements. The casino system officially processed this completion and moved my entire balance into my Real Cash Wallet, fully closing that bonus loop.Clean Cash Play: Relying on the casino interface showing cleared cash, I played a completely separate session. I accepted 100% of the live wagering risks with pure cash on a clean slate and fairly accumulated a balance of $4,400.External Banking Error: I requested a withdrawal for the $4,400. This request failed strictly due to an external banking network transmission error, which automatically pushed the funds back into my casino profile balance.Retroactive Confiscation Loophole: When I attempted a subsequent withdrawal, the casino used the external banking glitch as a loophole. They retroactively re-applied the maximum bet rules of the first bonus—a session that was already completed and cleared. They wrongfully seized $4,100 from my real cash balance, leaving only $100.Forced "Settlement" Attempt: The casino ignored my direct support emails for 7 days. Yesterday, they unilaterally processed a $100 withdrawal to my account. I have explicitly notified their support team via email that I completely reject this $100 as a final settlement, and I am pursuing my remaining $4,100 in fair winnings.Evidence Maintained:I have preserved explicit chat transcripts where the support agent openly admits that the casino actively entered my Real Cash Account to strip away this money based on that expired bonus session. I have also filed an official non-compliance report with the Curaçao Gaming Control Board.The casino accepted my live cash bets. They cannot legally resurrect a dead bonus rule to seize subsequent cash winnings after an external banking error occurs. I kindly ask LCB to contact the Just Entertainment B.V. corporate representative to review this predatory balance adjustment.Thank you,Henrietta Tutauha Disputed amount: 4100$ Casino: Lucky Ones Casino Case #: 4618

No support team at all to talk to You wont get any money Just stay away from this site 💯

Really Bad Casino they Ripped me off for 30,000 dollars today said my winnings were with a bonus they gave me after I deposited thousands of dollars!!!!!!!!!!!!! DO NOT PLAY IN THIS CASINO THEY WILL WAIT UNTIL YOU WIN A LARGE AMOUNT THEM THEY WILL FIND AN EXCUSE NOT TO GIVE YOU THE WITHDRAWLS

Bullshit casino fake support #SCAMMERS i bet nearly 10 k with this so called casino won hardly 4.5k and the last 1500 i won they never game it to me . I was their so called VIP bronze member whi would get withdrawls instantly but that night i doposited $50 and won $1500 it was clear to me from start

The player from Alberta, Bryan Bramwell, had a significant issue with withdrawing his winnings of $48,000 from Luckyones Casino. After receiving an initial payment of $12,000, he was informed that his remaining balance was voided due to an alleged policy breach involving multiple accounts, which he denied. He requested assistance in recovering his winnings after facing intentional delays and a lack of evidence for the casino's claims. After reviewing the evidence from both sides, we found sufficient proof that several separate accounts were registered using his email addresses and personal details, so we could not treat the case as a simple reactivation of one account. For this reason, we could not ask the casino to pay the remaining winnings, and the complaint was closed as rejected.

They don't pay out!!!! Don't put your money there. AVOID THIS FAKE, FRAUDULENT CASINO.

The player from the United Arab Emirates requested a withdrawal a month ago, but the payment remained pending, with the casino support repeatedly stating that it was under investigation. We asked him for details about his KYC status, previous withdrawals, game type, and whether the winnings were made with a bonus, but he did not reply to our messages or reminder. As a result, we were unable to continue the investigation and the complaint was closed for now due to lack of response.

Greasy rigged system do not play here they lock your money in with or without a bonus. How pathetic that is so low and greasy there is no word to describe.. there are many good casinos out there avoid this one never heard of anyone locking in no bonus money so low and not fair to players that do no