Account restricted withdrawal cancelled funds inaccessible
Reason: Account closure
Hello AskGamblers Team,I am submitting a complaint regarding my LibraBet account, the cancellation of my NOK 8,808 withdrawal, and the subsequent restriction of my account while I still have funds remaining on the account.I would like to provide a clear timeline of what happened and attach the relevant screenshots and email correspondence as supporting evidence.On September 12, 2026, LibraBet explicitly confirmed to me in writing that my account had been verified. The message was sent by Fredrik, a LibraBet VIP Manager, and stated:“I can see that your account has now been verified!”This is important because it confirms that my account had successfully completed LibraBet’s verification process shortly before the events described below. I am attaching a screenshot of this correspondence as evidence.On September 19, 2026, I was able to access my LibraBet account and the account showed a balance of NOK 38,807.99. I have a screenshot showing this balance. The screenshot also shows the withdrawal section of the account and demonstrates that the account was active and that funds were available.On September 20, 2026, I requested a withdrawal of NOK 8,808 from my LibraBet account. LibraBet sent me an email confirming the withdrawal request. The email clearly states that I requested a withdrawal of NOK 8,808 and that the request would be processed by the financial department. I did not cancel this withdrawal myself.On September 21, 2026, I received another email from LibraBet stating that my NOK 8,808 withdrawal had been cancelled. The email specifically states that if I did not cancel the withdrawal myself, the cancellation could have been caused by a technical issue with the payment service provider.Since I did not cancel the withdrawal, I was concerned about what had happened to the withdrawal and what would happen to the remaining funds in my account.Shortly thereafter, I was no longer able to use my LibraBet account. When attempting to access the service, I received the message: “Unfortunately, you cannot use our services.” I have attached a screenshot showing this message.On September 22, 2026, I contacted LibraBet Support directly regarding the situation. In my email, I explained that I was unable to use my account and that I still had funds remaining in my LibraBet account. I specifically asked LibraBet to clarify:1. Why my account had been restricted.2. Whether the restriction was permanent or temporary.3. Whether LibraBet required any additional verification or documentation from me.4. How I could withdraw the remaining funds in my account.I also explicitly stated that I was willing to complete any necessary identity verification or provide any documentation required by LibraBet. I further explained that even if my account was no longer permitted to use the service, I still wanted clear instructions regarding how to withdraw any remaining funds belonging to me.My concern is therefore not simply that my account was restricted. The main issue is that my account was confirmed as verified by LibraBet on September 12. I had a significant balance shortly afterwards. I requested a withdrawal of NOK 8,808; the withdrawal was subsequently cancelled even though I did not cancel it, and then my access to the LibraBet service was restricted.I have attempted to resolve the matter directly with LibraBet and have asked them to explain the reason for the restriction and provide a procedure for withdrawing my remaining funds. I have not received a satisfactory explanation or a clear procedure for accessing the funds. I would therefore respectfully ask AskGamblers to assist me in obtaining clarification from LibraBet regarding the following:1. Why was my account restricted after LibraBet had confirmed in writing that my account was verified?2. Why was my NOK 8,808 withdrawal cancelled when I did not cancel the withdrawal myself?3. What was the exact balance remaining on my account when the account was restricted?4. Why am I unable to access or withdraw the funds remaining in my account?5. Does LibraBet require any additional verification or documentation from me?6. If LibraBet has decided to permanently close or restrict my account, I would like clear instructions on how I can withdraw any remaining funds.7. If LibraBet intends to withhold or cancel any of my funds, I would like them to provide the specific reason and identify the relevant provision of their Terms and Conditions.I am fully willing to cooperate with any legitimate verification, KYC, source-of-funds documentation, or other documentation that LibraBet may require. I have attached supporting evidence documenting the relevant events, including:* LibraBet’s written confirmation from September 12, 2026 that my account had been verified.* A screenshot from September 19, 2026 showing a balance of NOK 38,807.99.* LibraBet’s September 20, 2026 confirmation of my NOK 8,808 withdrawal request.* LibraBet’s September 21, 2026 email confirming that the NOK 8,808 withdrawal was cancelled.* A screenshot showing that I was subsequently informed that I could no longer use LibraBet’s services.* My correspondence with LibraBet Support from September 22, 2026, in which I requested an explanation and instructions for withdrawing my remaining funds.* Additional correspondence and evidence of previous successful withdrawals from LibraBet, demonstrating that withdrawals had previously been processed successfully.I am providing these documents so that the situation can be reviewed based on the actual correspondence and account history rather than assumptions. I am not asking to have my account reopened if LibraBet has a legitimate reason to close the account. My primary concern is that any funds legitimately remaining in my account are made available to me and that I receive a clear explanation of the reason for the restriction and the cancellation of my withdrawal.I would appreciate AskGamblers’ assistance in obtaining a clear response from LibraBet and, most importantly, a procedure for withdrawing any remaining funds.Thank you for reviewing my complaint.
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IsmaelX • Norway 2 days ago Dear LibraBet Team, I will patiently await your response and the outcome of your review. I am fully willing to provide any documentation or information required from my side. All I am asking for is some clarity regarding the situation, the reason for the restriction, and the status of my remaining funds. I hope this can be clarified as soon as possible. Kind regards, Ismael
LibraBet Casino • Representative 3 days ago Dear all, We kindly inform you that we are checking the matter with our relevant team and we will have updates for you as soon as possible. Thank you for your patience and understanding. Best regards, Librabet Team
AskGamblers • Support Team 5 days ago Dear LibraBet Casino,The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly.Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties. Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.Thanks in advance for your cooperation.
LibraBet Casino • Representative 5 days ago Dear IsmaelX, We would like to kindly inform on our general T&Cs that you agreed before creating an account to our site: 9.1 The Website may only be used for personal entertainment purposes only. The following activities are strictly prohibited and will be considered a material breach of these General Terms and Conditions: • using the Website for commercial purposes or in someone else's name or interest; • engaging in any fraudulent activities, including, without limitation, using any credit/ debit cards or other payment methods or funds not belonging to you, cases were funds are recalled/disputed; • using any form of cheating or other means of gaining an unfair advantage or influence, including, without limitation, making use of a software error, loophole or bug, using software or hardware to automate, distort or influence the outcome of bets; • colluding with other customers or third parties. This includes, without limitation, playing in the interest of others, sharing information, cooperating or coordinating with others; • using unfair betting patterns or strategies, such as equal, zero or low margin bets, bets with minimal risks, hedge betting, or otherwise placing bets in such a way that in our opinion the system is being abused, guaranteed win is achieved, or the risk is minimized; • engaging in money laundering, terrorism financing or any other criminal activity; • threatening, harassing or abusing other customers or members of our staff; • attempting to attack, gain unauthorized access to, or hinder operation of, the Website, the servers on which the Website is stored, or any server, computer or database connected to the Website, attempting to circumvent our security systems; • attempting to copy, reverse engineer, decompile, modify, derive source code or other information from the software connected to, or used by, the Website, as well as attempting to remove or obscure any proprietary notices placed on such software, or use it for any other purpose than personal entertainment; • attempting to sell or transfer your account to other persons or to acquire accounts of other persons. 9.3 We reserve the right from time to time to conduct a game play review/review the customer's betting activity to verify compliance with the Terms. If, upon such a review, it appears that the customer is participating in strategies, taking advantage of any software or system bug or failure, or participating in any form of activity that we, in our sole and complete discretion, deem to be abusive, we reserve the right to revoke the entitlement of such customer to any promotions awarded, to void any winnings obtained from the promotion, to prevent entitlement to other promotions or to close the customer account. 9.4 Should we arrive at a reasonable suspicion that you have engaged in a fraud, any illegal or improper activity, or have otherwise breached the Terms, we reserve the right to take any number of the following action, at our sole and absolute discretion, with or without notice: • immediately block your account and suspend your access to the Website and/or its services, suspend all pending withdrawal requests and other payments to you for the period of investigation; • permanently close your account with the Website and all other partner websites on our platform and deny any future use of the Website and the partner websites; • void any winnings obtained, cancel any pending withdrawals and confiscate the real money balance of your account; • void any bonus balance on your account and/or limit your future participation in our bonus and promotional offers or deny them to you; • contact the relevant authorities to inform them of any suspected illegal activity and/or to collect any payments that you owe to the Company. Taking the above into consideration, we regret to inform you that there is no refund for your account. Thank you for your understanding. Best regards, LibraBet Team
