LeoVegas— player complaints: 143 in English

Leo Vegas is a legitimate, licensed betting operator, not a scam in the traditional sense, but it faces numerous user complaints regarding slow payouts, bonus disputes, and account suspensions, often leading to accusations of unethical practices.

Leo Vegas can improve by closing the casino, so far the worst online casino out, countless spins no bonus and almost no wins, games keep freezing or refreshing out of nowhere! Compare the win loss ratio to flushing money down the toilet.

I had a very bad experience with this casino. I deposited a lot of money and everything was fine until I tried to withdraw my winnings. Suddenly, they asked for full verification. I submitted all required documents (ID and address proof), but they still said my verification was not approved.Because of this, they refused my withdrawal, which feels completely unfair. It seems like deposits are accepted instantly, but withdrawals become a problem with unnecessary issues.In my opinion, they should complete verification before allowing deposits to avoid situations like this. Very disappointing experience – I would not recommend.

Withdrawal takes too long. Deposit takes seconds withdrawals 1-5 business days. Horrible. Winning frequencies are also terrible . I am telling all friends and family to stay away from this site.

They excluded me after joining and claimed I self excluded which I gave never done on my life as I'm not an addict! I play for fun and on special occasions when gifted birthday or maybe Christmas money.Now cannot open an account with MGM because they are owned by leovegas.Contacted them via live chat to remove the exclusion, they said someone will be on touch bus telephone. No one called. 3omths later contact again as I want to open an MGM account on time for a celebration...they said the same thing. I advised no one contacted before, she agreed, said nothing she could go but send my info to them again. I asked to raise a complaint. I then get an email the following day advising the following;Matthew (LeoVegas)24 Apr 2026, 15:15 CESTHello Elisha,Thank you for your interest in returning to LeoVegas. We have reviewed your request and regret to inform you that we have been unable to remove the exclusion on your account, rest assured this decision has been made with your best interests in mind. This decision is not appealable. Please find below support links which you may find useful; TALK BAN STOP GamCare, Gamban & GAMSTOP partnership combining self excluding, software block and support. Absolutely no explanation. Leovegas is an absolute joke. Customer service agents are useless middle men passing the book along to people in departments you can't even talk to pr find out why they are doing something on your behalf.Only have this issue with leovegas. I now use coral and have no issues but their games are limited so wanted to try MGM. Leo Vegas can do one!

RIGGED ASF. first they give you 3 euro bonus then they will give 100 death spins. thank you.

I have been waiting for a $1,000 withdrawal for 5 days and I unfortunately used my last couple dollars to make a comeback and I have been broke since, the fact my money gets taken within minutes and accepted but this long for the return is ridiculous.

Games are rigged online casinos leo vegas include offer poor rtp to canadian playes and rig the games because they know canada is a grey zone we cannot complain or expect honesty from them

I wouldn't trust this site My opinion is this site is rigged That's just what I think Personally one of the worst I've tryed My whole session didn't seem legit and some spins kept freezing

your customer service is terrible. Never playing with you guys ever again

Just one deposit bonus no loyalty or anything. I recommend not to play as it just vacuums money without any cash backs or reward

Horrible, worst sports book ever can't withdraw bonuses don't work and of course when it comes to depositing everything works great but when I try to withdraw it's impossible.

The site voided my bets which is completely unacceptable. These bets were put on in September and would settle at the end of the hockey season. Very disappointing as these bets are clearly in the money. Will never use this site again.

Payouts are few are far between. And they are not very high.

You can easily tell all the games are rigged. This company lacks transparency and it very hard to win . The customer support is terrible and i will never recommend. So far #Quick Help.. has been the best alternative so far. They give good service and consistent p2p earn pay .

Worst casino ever . You can’t win even a hand on blackjack . Even on slots after playing for so long you can’t win a dime . You can easily tell all their games are rigged . They trap people by advertising. Don’t fall for it . I have played at many casinos so I know which ones are real. Stay away if you want to save your money .

Another casinonwith long withdrawal delays for no reason.They have no problem taking you money instantly but good luck withdrawing it.Also have a nice cancel withdrawal button nice a big ready to go that is instant as well.

Can’t claim promo said I have free spins nothing available disappeared once I tried claiming them

When I deposit money it get rejected and takes money out of my bank and now I have to wait 5 days for it back will be deleting the app

Your casino took my money from my bank account but it never showed in my casino account.