LeoVegas— player complaints: 143 in English

I won aproximately 30k in slots and blackjack at leovegas. Then they asked me to verify my account witch i did and they accepted it. I withdrawed funds and then they locked me out from my account. When i tried to ask reason for this they just reply with ”your account is under a review we will contact you soon as we have new information” so i waited a mont without any reply. When i went to the customer service again they just gave me same reply with no expected time that they will be in touch soon. Im starting to think they just dont want me to get my money that i have won.

**Subject: Official Complaint Regarding LeoVegas – Unpaid €100,000 Winnings & Premature Account Closure** Dear Complaints Team, I am submitting this formal complaint concerning **LeoVegas** casino in relation to a serious issue involving the **non-payment of a €100,000 win** and the **premature closure of my player account**, which effectively blocked me from completing the required verification process. **Key Details:** - **Casino:** LeoVegas - **Game:** Mental (by Nolimit City) - **Win amount:** ~€100,000 - **Date of win:** Around 22 May 2025 - **Account closure:** Around 24 May 2025 - **Original email linked to account:** ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ - **Requested email change (communicated to support):** ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ **Summary of Events:** 1. I won approximately €100,000 on the game _Mental_. 2. Before I could complete the withdrawal, **LeoVegas shut down my account without prior warning** on Around 24 May 2025. 3. After the closure, they requested various KYC documents – which I **had no ability to submit via my account**, but still sent via customer support. 4. They questioned deposits from a shared bank account (used by me and my partner), even though they had **already accepted multiple large deposits from that same account** in the past. 5. I provided written authorization from my partner allowing me to use the account. 6. They also raised an issue about a discrepancy in my date of birth on my ID versus the one on my account — I explained it was a mistake, and I am **legally of age**. 7. Customer support confirmed the issues were resolved, and I asked to update my email address as I had lost access to the original one. 8. Shortly after requesting the email update, **I was completely locked out** — my account could no longer be found by email or phone, and support said I needed to contact them using the _original_ email (which I had already explained I no longer had access to). **Main Concerns:** - LeoVegas **closed my account before I could complete verification**, yet still demanded documents. - I complied and submitted all requested information via chat/email. - My winnings have not been paid, and my account remains inaccessible. - No clear or transparent reason has been provided for this action. - Problems started only when i won. **I am requesting the following:** 1. Restoration of access to my player account, or a copy of my full account history. 2. Immediate release of the €100,000 winnings I rightfully won and attempted to withdraw. 3. A formal explanation from LeoVegas for the sudden account closure and ongoing refusal to cooperate. I am bringing this case to your attention for review under ADR (Alternative Dispute Resolution), as all reasonable attempts to resolve the issue directly with LeoVegas have failed. Please let me know if further documents or clarifications are required. I appreciate your time and attention to this serious matter. Sincerely, ▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ 27.05.2025

I went 6/7 or something along the lines of that gambling on NCAA Basketball. When attempting to withdraw the funds I had many troubles with the verification process of my account. After many days of contacting support I finally received my deposit back but never recieved my winnings. I will send a file of all of the evidence I have, however they locked me out of my account and I do not have screenshots of all of my conversations, just some.

leovegas.com has locked my account without any explanation suspending 3900 GBP amount of money in my account. Last day I played was 2023 October 1st and after that day I could not log in to my leovegas account. Tried to communicate with support through live chat, but they always respond in same way "your case is escalated to relevant department and they will contact you soon". Since account lock they have not reached me in any way and no update from them is received. Please help me get my money back.

Hi, I was allowed to make a deposit of £100 and then I was blocked from playing. My account was all verified, they let me deposit £100 then I wasn’t allowed to play it or refund it back to my bank account. They are still refusing to give me my money back.

Leave Vegas claims that my self exclusion was not valid due to the fact that I excluded my account and then I made another email address and open a new one with the exact same personal details on whatsoever. they answered my claim in 2021 which they said no your account was closed due to multiple accounts and not due to responsible gambling. even though I sent them a long email in February 2015 explaining my situation that I did not want to gamble. They have ignored all my claims and stopped answering my emails

1 year ago I won money on Leovegas, I never had any problems with payouts until I won a reasonable amount of 850 euros. The day after, my account became my invoice and I have already sent 10 documents, containing everything that should be in it. Have been waiting for 1 year for me to be contacted more male, difficult to reach. I would like to receive my 850 euros to which I am certainly entitled and paid according to the rules

Sir I created an account in leovegas.com to play games.. Earlier my account was working fine. Last time I had got some money withdrawal from my winning amount and more than 1 lakh were lying in my id. When I login my account to play the game again, it shows me on the screen that my account has been locked. I have contacted leovegas.com so many times but they did not get my account unlocked. Every time I kept asking same questions and I told everything every time. I the last, they said that the mail had sent threatened to commit suicide, so your account has been permanently locked. But sir my account got locked first. After that I did so many mails but they did not unlock my account. Then I got sad and said that give me back my winning amount, otherwise I will commit suicide. Sir my account in which more than 1 lakh money is lying which I have won by playing online games. I just got back the money I had in my account.. Please.. And sorry for my bad english. And sir, I do not remember the date and time of the incident very well.

I bet on NFL game DAL versus Ne patriots. Ne +4, by the end of the game the game was even, 29-29. I noticed on my account that the amount of the winning was paid 687.80, and then the game went to overtime. So, Dallas won 35-29, and they took my money, they made an adjustment and I lost.

On 21 august I withdrawl 35 euro's from LeoVegas and after that they locked my account. Since than I contacted the support multiple times and wrote emails but they told me it's for security reasons. I provide all the information they ask me. Now I;m a month further and I still can't login on my account. I contacted them again and I recieve the same answer.

Hello, Dear THE POG. I am VIP player at Leo Vegas Casino, I have been playing with them since 2015 I have wagered over $2,000,000 on their site and withdrew over $300,000 without any issue, recently I had a big win and usually I ask them to process my withdrawal

Hi, I self excluded from Leo Vegas in 2018. Please note, Leo Vegas offer "Pause" and "Self-Exclude' options, I chose self exclude as I have a gambling problem. Today, I relapsed and opened an account with GoGoCasino, part of the Leo Vegas group having been unable to open my account on Leo Vegas. I deposited 300eur and lost. I contacted GoGoCasino to point out that I should not have been permitted to open an acocunt and after being frankly quite rude and insluting during the conbversation including shouting via caps lock they told me that as I had self excluded on Leo Vegas, I dod not say I was a problem gambler. Leop Vegas make it quite clear you can pause your account or self exclude. This seems like word play now as they maintain I didn't say problem gambler when self excluding, however, self exclusion by it's definition is part of the responsible gaming initiative and thus aimed at problem gamblers. Leo Vegas do not carry self exclusions to their other casinos which are part of the Leo Vegas group. Frankly I find it asonishing. I would appreciate your hlep in the matter. Thanks

What happened is that I ended up winning a bonus and was at 2800 and I went to withdrawl and I have muchbetter and this is suppose to allow me to withdraw and it says right on Leovegas and I had alreast made deposit using this method. Support told memo must give them my credit card number picture. I did but I was bothered because they didn't want to allow me any way of easy withdraw that I already was using strangly. The one person said the computer picked the credit card for him to ask me to send picture of. Now my name wasn't on the front of this card so I now had to give documents and I never got verified to withdraw. They also8 said I can't use another way because it's just that card the computer says. At this point I knew I was being taken for a bad ride and all those horrible reviews on trustpilot.com are all real. I knew I wasn't ever gonna see any money. BECAUSE I couldn't withdraw the 2800 and was flat out lied to and keep in the dark about muchbetter being able to work I ended up on a table blackjack live and a error bet mistake was placed and I lost 1750.00 and I was devastated. This happened a few hours after I got hustled into being told i have no choice to only answer them about a card nu,bar they wanted. I cannot believe that we allow these people to have a control and a way to steal are money that easily. This is disgusting. I should of been withdrawn at 2800 and not dealing with this 4 days later and now locked out of account and lost all my 3,000 dollars. Please someone do something. Society cannot just watch a few young brats pick and choose what account that will raid next. They should be prosecuted the same way someone would be if they go in my bank and take my money. Actualmy if u can do something with havkng them return my money you can keep it all even. I'm so sick of the thought a cricket corrupt casino that is license and had its way with me and I couldn't do a damn thing because 5 of them where playing in on it and I got emails, live chat saved showing each one ignoring when I ask about why can't I withdraw using muchbetter when I says on Leovegas just make one deposit with muchbeter and u can always use to the withdraw. They all just would pretend they didn't hear me when i asked. There was a few that I asked and they where look I g like deer in headlights and they decided to answer to it and 3 different support agents gave very different fake untrue reasons. Same about a credit card I had that was used for all the money I put in. Just wasn't allowed to withdraw any winnings. These people have [EDIT] took my money and forced me to make choices by telling me I must. And I have all there emails proving this scam they did to me. Is something gonna be done about them, and how do I get my money back from them? What do i do? I was devastated And I been awake for 3 or 4 days while I type and type and type and complain to every possible place and not a person does a thing about serious scammers working at Leovegas. The owner is not there. It's just a bunch of kids I think. Many more people will be victimz. Please help ...thank you.

they keep cancel my withdrawal for almost one month now for no reason , they don’t even send me email why they cancel it , even they just withdrawal for me before this one ,please ask them what is the reason.

Good Morning! After support Balance is gone I'm trying to release my blocked account and my LeoVegas credit Day 03-04-2020 I was playing live rolleta I made a bet R $ 1100 as 12:49:42 in the middle of the game the site froze bug The other moves were frozen Then in the history were these moves 12:52:27 R $ 20,000 12:51:33 R12,000 12:50:47 R $ 6,000 I sent a message in Rolleta's Chat to let you know that Bug was frozen When the round was over the site shot to bet on the moment a deeler would leave to enter a new deeler I warned at CHAT before BUG leaves FROZEN Don't bet Help me I'm not betting Cancel bet Deeler came out and a new one came in both saw more after a new round time and stayed 3 rounds like that. I was on the chat asking for help. I entered leo vegas Chat The attendant asked to do some procedures And leave come in again When I came back my balance was gone He was on the screen but then my credit was gone They are asking for deadline and in 24 hours they will send an email to date nothing resolved No email And always more 24 hours

Leovegas stated idebit was claiming i haf chargebacks from October 2-4 deposits, the idebit is incorrect

I made a withdrawal request 13/12/2019.in leo Vegas online casino. However so far they did not pay me yet and also blocked my account. first they asked me to my bank account number to pay me and then they gave me a wrong payment code that after some days they informe me there was an error and the funds return to my account. This is absurd. I never heard that. today is 2 january 2020 and I try so hard to get information about that and all they said is that I have to wait until they had a answer about my case. almost a month to recieve a payment thats not right. I want to receive my wins urgent. this is against the rules.

I was lured into the online casino while reading a story about the leovegas CEO losing his job for making a glitch in the game. I was asked to deposit ₹1000 to get ₹30,000 cash benefits. I only realized after depositing my cash that I was caught in a bait. I tried to withdraw my cash within 5 min. But, It didn’t work out. Fast forward, It’s the 9th day. I contacted the support team, I was told to verify my account. I uploaded all the necessary documents and they rejected that all the pictures were blurry. I have been with the support team for nearly 5 hrs. It’s still of no use. They say, They still need a better pic my documents. I use the latest phone, I don’t understand how it could be blurry. P.S I also realised later that the story was a clickbait to lure customers in (I read this in an article). I only wanted the money which I deposited, I never used their service.

I joined leovegas in the month of June 2019, after multiple deposits I verified my accounts except place of birth (they asked for birth certificate or passport) but I didn't have both, after lot of online chat with customer support executives they said, need to lock my account for security reasons, now on 24th sep 2019 I received my passport, I uploaded to the leovegas team. It's been 26th September still there is no update from them, they were telling they will intimate once verification done. Can you please suggest me what to do now. Regards [EDIT]

Hi Thepogg. I signed up on leovegas 2019-05-17. Made a deposit and verified my account with Id. Did a withdraw and all went fine back then. Now 2019-08-23 i made 4 deposits in total. First i made a Swish on 600sek then i made 3 deposits with credit card, 1200sek,2400sek and 4800sek. I sat and down and played some casino first, didn't go so well. But then i played live roullete and Leovegas own game and won Up the balance to 34000sek. Made my withdraw and asked the live chat why it doesnt withdraw. They told me to verify the card and i sent a picture of it. Havent heard very much since that other then "[EDIT]: I am really sorry, but unfortunately there isn't any update yet" Please can you help resolve this as their should be no issues as to why this is taking so long. I have spoken to numerous chat agents and I have not received any response. Thanks in advance