LeoVegas— player complaints: 143 in English

I have been waiting for over a week to get paid by Leo Vegas, but each time I chat to them, they tell me that they don't know how much longer it would take. Can you please speak to them?

I deposited 25 GBP and received 75 GBP in total. I played around 20 spins and I won a huge amount of £4,361 on a slot Jack and the Beanstalk. I was so shocked as I don't win those sort of amounts and tried to withdraw. When I was told I had played into a small amount of my bonus therefore I had to wager 35x. I read the new player terms and used the deposit money example as a guide as to the wagering. It only said on the example that I had to wager 35x before withdrawing and that certain games had differing contributing percentages. I had a few spins on roulette using outside bets and kept checking the wager meter to see where i was at. The wager meter filled up after around 30 spins and disappeared saying it had been completed but I was surprised as I thought only first £5 of stake contributed to my requirements. But as they control the meter it must be okay so I continued to play on over the next 10 hours wagering over £65,000 on thousands of spins before deciding I should withdraw my £5,362 balance. I went through the verification process smoothly and thought nothing more until I got a cheeky email saying my money had been confiscated and removed my withdrawal due to me breaking the terms of the bonus. They state I should have only stakes maximum £5 per spin while fulfilling the wager meter but surely if they calculated the first £5 of my stake it would be same! No they used this and another term saying minimise risk on roulette. I placed bets on the outside of the board leaving a where I would lose a small amount or gain or break even why would anybody bet stupid amounts where they stood to lose everything? These terms have cost me dearly and a clearly being used as methods to dodge payments. I wagered over £65,000 in 12 hours and their terms say nothing about having to wager the requirement in a set time and does not say YOU CANNOT stake higher. It only says a maximum of £5 per spin so even so I should be able to take my money an re wager the £5 spin now rather than them leaving me with nothing. [EDIT] username [EDIT]

I never had any issues with Leo Vegas so was surprised when they confiscated my winnings. They have a rule where players from the UK placing bets of 25% or more of the deposited amount in a single gaming round could potentially have their winnings removed. I have always bet more than 25%, on every bet I have ever made in this casino because I don't bet small. But the deposit limit of £1000 per deposit means I cannot simply over deposit. Anyway, "could potentially have their winnings removed" means they will only levy that against you if they decide to. I have in the past won at Leo Vegas but also lost substantial sums of money and they never minded me wagering upto 100% of my deposit on those occasions. They allowed me to and never said anything and never returned my deposits saying I couldn't do that. They were happy with my style of play. Until I won. Then they roll out this harsh term on me. This means I have been in a no win situation. I lose, they keep quiet and keep the money. I win, they take the money from me and keep it. No bonus had been wagered so it is the most extreme of rules that no reasonable casino uses. But being a rule they wrote they can use it and have done on me and I suppose they will never pay me the money I won because of this. They returned the original deposit to my balance. Are they willing to do this on all of my deposits where I broke this horrible clause? Or just exercise it at their discretion being only when I win. I consider it to be upsporting in the extreme. When I make a bet with someone and lose, I always pay.