Ladbrokes— player complaints: 207 in English

I bought 10$ at a poker table to play a bit. The amount went of my account, but i couldn't join the table. When i asked the helpdesk, they informed me that they can't find it. I send them the picture with the literal transaction on it, but they told me they needed more proof, like pictures that showed i was refused to join the table.. (what??). They told me they couldn't help me further, so they basically stole my 10$. Very small amount, but still disgusting behavior from a bookmaker. Imagine i had bought in for 50 or 100$. Their poker app is absolutely poor too.

I bought 10$ at a poker table to play a bit. The amount went of my account, but i couldn't join the table. When i asked the helpdesk, they informed me that they can't find it. I send them the picture with the literal transaction on it, but they told me they needed more proof, like pictures that show

Crap you don’t win much back your putting in more to try win back so I want bother lol 😂 Ladbroke your crap

THIS APP IS A JOKE!!!I spoke to a member of the “Risk Operations Team”… or as I like to call it, the department that magically appears whenever customer service doesn’t want to give you a proper answer.Every reply was the same copy-and-paste script with absolutely zero effort to actually help. You go round in circles until you eventually realise that’s the entire customer service strategy.If you’re looking for transparency, common sense, or even the slightest bit of customer care, you’re in the wrong place.Do yourself a favour: avoid the headache, uninstall this app, and try literally any other bookmaker. At least then you might have a chance of getting an actual answer when something goes wrong. Go download Sky bet or sommet

THIS APP IS A JOKE!!!I spoke to a member of the “Risk Operations Team”… or as I like to call it, the department that magically appears whenever customer service doesn’t want to give you a proper answer.Every reply was the same copy-and-paste script with absolutely zero effort to actually help. You g

Worst fixxed company going. The bingo is absolutely appalling. Doesn't matter what time of the day you go in the room its the same winners constantly. Never know such a rigged site in all my life. If I could give zero stars I would.

Worst fixxed company going. The bingo is absolutely appalling. Doesn't matter what time of the day you go in the room its the same winners constantly. Never know such a rigged site in all my life. If I could give zero stars I would.

customer service is a joke! and the full app is a joke!a couple of days ago i was playing wonderland lucky ball (i think that’s what it’s called) a few games i purchased tickets and i was kicked out and unable to get back in and use the tickets, when i was finally able to get back in, the tickets weren’t there for me to use. i contacted customer support, they went on about another game i wasn’t contacting about then told me they couldn’t help me because they couldn’t see an error and no one else had reported this issue and told me i needed to show proof next time. i told them i was not for spending more money on a game for it to just keep kicking me out and i did not trust them to actually help me.now today, i’ve purchased an offer of 24 tickets for each 8 games at £16.30, i’m quite new to gambling so i contacted support to have an understanding, the tickets are listed beside times, i wanted to know if these are games at these times as the ran every half an hour from 7pm to 10:30pm, what an absolute palava! this person goes on about the games the first person brought up that had nothing to do with what i asked, i told him that wasn’t what i was on about and he couldn’t see what i was talking about, i then sent him an email with screenshots, he then says he can see but can’t see my purchased tickets(i sent him a screenshot of ‘mytickets) and told me they were tickets that have already been used and that’s all he can see, i just purchased them and wanted an understanding of this!! he then proceededs to ask me if there’s anything else he can help me with if not he’ll close the chat, before i could even reply, he closed the chat 🤣 his name was marvin, marvin u are absolutely useless at ur job.

customer service is a joke! and the full app is a joke!a couple of days ago i was playing wonderland lucky ball (i think that’s what it’s called) a few games i purchased tickets and i was kicked out and unable to get back in and use the tickets, when i was finally able to get back in, the tickets we

Can't access my bets. The page wont load. None of the links in my emails from them work. Didn't receive new customer bonus. Absolute shambles

Horrible Site, spot to 3 people in customer service regarding the daily £20 wagering for 10 free spins, basically I had reopened my ladbrokes account, I was registered for the promotion, but whenever I wagered, my amount wagered would not increase, now I was told twice that for some reason due to reopening my account, even though I was registered I wasn’t if you see what I mean, anyhow I was categorically told that any further money wage would definitely go against the require requirements for the ten free spins, but it still does not increase. I’ve been lied to by three ladbrokes employees, awful Site I remember now why I close my account never playing this playing this Site again categorically awful, also zero wins and bonuses on any slots absolutely stinks

Horrible Site, spot to 3 people in customer service regarding the daily £20 wagering for 10 free spins, basically I had reopened my ladbrokes account, I was registered for the promotion, but whenever I wagered, my amount wagered would not increase, now I was told twice that for some reason due to r

You place a bet and then go to see yoyr bets and it never loads, app is disaster , hard to even know what you placed a bet on. Inflated potential returns too

DO NOT JOIN OR DEPOSIT YOU JOIN AND ON JOINING YOU ARE VERIFIED I DEPOSITED A LARGE AMOUNT THEN I WILL WIN OVER 4000 AND THEY LOCK MY ACCOUNT ASKING FOR DOCUMENTS THEY SAY THIS IS TO PROTECT ME!!BUT WHERE IS THE PROTECTION WHEN THEY SEE I DEPOSIT ALOT OF MONEY DO NOT USE THIS JUST MUG YOU OFF

Payouts are terrible amount of time and money I've spent playing these games on this platform has to come to an end looking a my deposits and wins over the last 3 years im 3.5k down never won a large amount never seen big wins on my wife's account either and friends that play also finding the same outcome Stay clear

Payouts are terrible amount of time and money I've spent playing these games on this platform has to come to an end looking a my deposits and wins over the last 3 years im 3.5k down never won a large amount never seen big wins on my wife's account either and friends that play also finding the same o

It is not true that Ladbrokes honours BOG on horse racing especially with Lucky 15 horse racing bets. Several times now I have been paid out a far less amount because BOG was never given. I telephoned customer service that simply told me lie after lie of why BOG was not paid even though my bets placed 9.30 am each morning. If Ladbrokes are practising this in all their shops I would say the business is saving a huge sum of money each year that they should have paid out to the punters taking BOG. I can not believe no authority is not investigating because a investigation is needed because the records of pay-outs would most certainly show Ladbrokes are dishonest. All regular Lucky 15 punters that use Labrokes shops........``check`` your winnings and without doubt most will find the amount paid is by far less amount of money than it ``should be``. Labrokes know not all punters know how to settle a bet. I strongly suspect this could be another scenario as was the Post Office scandal of deceit.

Do not waste your hard earned money on LB games its a complete waste of time. No matter what they tell you about the random number of spins it is controlled there is better out there that actually care about the loyal customer LB is pathetic when it comes to gaming.

It is not true that Ladbrokes honours BOG on horse racing especially with Lucky 15 horse racing bets. Several times now I have been paid out a far less amount because BOG was never given. I telephoned customer service that simply told me lie after lie of why BOG was not paid even though my bets plac

Customer service is shocking they blame tou saying it’s your internet blah blah no it isn’t at all every other site is ok 100 I spent in one game and not one win or scatter £900 in a week nothing, you bw free soins you win 4p how there still trading I’ll never know who is the checker gor this site wants sacking!!!!!!!