Karamba - Funds taken away from my account
I made a 200€ deposit to Karamba and got a 200€ free bet with no restrictions with it. I lost my 200€ and won 620€ with my free bet. Then I ran my 620€ up to about 14000€ with sports betting. I cashed out 150€ a few days before cashing out 2100€. I got my 150€, but with 2100€ cash out Karamba wanted my documents. After receiving and accepting my passport and utility bill they sent an email that my money was won with bonus funds and max that can be won with bonus money is 100€ and 21.10.2121 took 11400€ away from my account with transactions saying "Dormant Expiration". They left 100€ to my account, which is there now. I asked their live chat about it and support person [EDIT] wrote that"Usually there should be no limits with winnings for sports free bets". I have a screen shot of this chat. Max win 100€ is their casino rule, not sports betting. I have never played in their casino.
[EDIT] wrote 21.10 that my case is escalated and I will hear about it soon. I asked once more from their email support about a week ago and got the same reply. I have only done sports betting in Karamba and there is only like 10 bets total in my account. They have done their investigations for two weeks now. I think I wont get a reply, so that is why I am aking for your help in this case. I play poker for a living and sports betting is my somewhat expensive hobby. I have played poker and sports betting in many sites, but this is something that I cannot accept.
Best Regards,
