Karamba - non-payment
I made a 130€ deposit and I recieved a 130€ casino bonus I didn't even ask for.. Anyways, I placed a sports bet with my 130€and in the meantime I played my bonus balance and LOST it all. I won the sports bet and my real balance was 370€.
Afterwards I played Crazy Time in the casino and my REAL balance jumped to 666€ but when I tried to cash out it said that I still had to wager 4550€ more. (??)After talking on the live chat with a representative at first she told me that I NEED TO WAGER 4550€ WITH MY REAL BALANCE even though the bonus balance didn't exist anymore.
After a couple of minutes, a colleague told me that THE WINNINGS ARE GOING TO BE TAKEN FROM MY REAL BALANCE, even though NOT even 0.01€ of my bonus balance was connected to me winning 666€. He came up with the worst excuses like "you shouldn't have accepted the bonus" (I didn't even see the choice when I deposited), "you broke the bonus rules because you placed a sports bet" (it was my OWN money and my most winnings were gained at the casino). It's incredible that sites with such a nonsense [EDIT] policy is even allowed to operate.
I know that I am entitled to get the full 666€ but realistically I don t think that will happen because the casino's word will always be more powerful and valuable to you than the customers'. :(
However, if you can't help me get the 666€, please help with my 130€ initial deposit because that I am entitled to get back unconditionally.
I read a lot of reviews online and people's money [EDIT] and I am scared that might happen to me. I want to mention that I asked them to close my account and now I don t have access anymore to it and I didn t get any confirmation about the transaction.
Thank you for your time and I am waiting for a feedback.
