Karamba — player complaint #61723, 2021-11-08: account blocks
Karamba: a player complaint filed on 2021-11-08, about account blocks, 200 BRL in dispute, status — resolved. Published on CasinoReviews. One of 36 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
I created an account on this bettting house (karamba.com) to bet on football and deposited 200 BRL. After 2 days betting on sports, I tried to withdraw my money and received a message that I had to spent 7.000 BRL in games in the house to withdraw it. It was a completely lack of honesty because when you create an account, they don't tell you that, but it's in their terms after all, so, after knowing that I wasn't going to receive the money that I earned in the site with sports betting (1200 BRL) I just accepted and contacted the support to receive at least my deposit. So, after 10 minutes of chat, my account was logged out and when I tried to login again received the following message "Your account has been disabled. For more details, please contact our support team". Before they banned me, I told them that I just wanted my deposit back, but they simply ignored and disabled my account. All I want is my deposit back (200 BRL), but I can't even login in my account.
If you look their cash out policy, they say ''Deposits may be withdrawn before a player's wagering requirementes have been fulfilled[...]"
