JustCasino.io— player complaints: 13 in English

13 Complaints

2 Last 30 days · was 2

0 Unresolved

22.691644083519d Last complaint

20.0 Risk index

€15,000 · $199 Disputed sums

JustCasino.io: 13 complaints filed in English across 2 platforms, disputed sums €15,000 · $199. Most of them are about withheld payouts (46%). Risk index 20.0. Texts below are the players' own words, as published on the source site; last complaint 2026-09-18.

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What players complain about

Withheld payouts 46% 6

Account blocks 23% 3

Bonus terms 15% 2

Game fairness 15% 2

Status unknown 11 Closed, no outcome 2

Sources

Trustpilot 10 Casino Guru 3

Complaints by month

Questions and answers

How many complaints are there about JustCasino.io?

The English-language record holds 13 complaints from 2 platforms; 11 carry no status from the platform. The latest one is dated 2026-09-18.

What do players complain about?

Mostly withheld payouts — 46% of cases, then account blocks (23%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 13 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 20.0 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 13

18.09.2026 Trustpilot Game fairness

Bad casino, seems the slots are rigged.No bonusses.KEEP AWAY!!!

16.09.2026 Trustpilot Withheld payouts

I’m currently disappointed with my withdrawal experience.My withdrawal was requested on September 9, 2026, and despite w

I’m currently disappointed with my withdrawal experience.My withdrawal was requested on September 9, 2026, and despite waiting several days and providing the documents/information requested by the support team, it is still under review.I have contacted support multiple times, but I keep receiving si

24.08.2026 Casino Guru Withheld payouts

JustCasino.io - Player claims that payment has been delayed.

The player from Ohio has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from Ohio has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 24 Aug 2026 Automatic translation:

14.08.2026 Trustpilot Game fairness

I’ve played just about every casino online. This one point blank refuses to give me a win. I can’t explain so many terri

I’ve played just about every casino online. This one point blank refuses to give me a win. I can’t explain so many terrible bonuses. Feels like I’m the only person playing🙄 Just checked my deposits..pages of them. Not a single withdrawal. That is to say, I never managed to double up.I’m not moaning

10.08.2026 Trustpilot Withheld payouts

Would give 0 stars if possible.Played enough to become a "VIP" player. After months of playing I finally hit a jackpot.

Would give 0 stars if possible.Played enough to become a "VIP" player. After months of playing I finally hit a jackpot... and they refused to pay it out. Nothing but copied and pasted excuse replies from their customer support and the VIP agents were completely useless when asking for assistance.N

28.07.2026 Casino Guru Withheld payouts Closed, no outcome

JustCasino.io - Player's winnings are delayed at the casino.

The player from Finland was facing issues with withdrawing his small winnings from Justcasino.io, which he claimed were fairly obtained without bonuses. Despite his attempts to communicate with the casino, they had not processed his payout and had even encouraged him to cancel his withdrawals. We explained that withdrawal processing could take time, especially if KYC was unfinished or there was a high volume of requests, and asked him to wait at least 14 days after requesting the payout. As he did not respond to our messages and reminders, we were unable to continue the investigation, and the complaint was closed for now.

20.07.2026 Casino Guru Account blocks Closed, no outcome

JustCasino.io - Player's winnings have been confiscated and account closed.

The player from Canada had won 10,000 but had only received 3,500 before his winnings were confiscated and his account was closed due to issues related to his U.S. passport, despite not being in the United States while playing. The player had registered his account in Canada but had permanent residency in California and had used a U.S. passport for verification. Despite attempts to clarify the situation, the player failed to respond to multiple inquiries from the Complaints Team. Consequently, the complaint was closed due to lack of communication, with the option for the player to reopen it in the future.

24.05.2026 Trustpilot Bonus terms

Worst of the worst. When I say this place is really really bad, it's an understatement. Never even came close to getti

Worst of the worst. When I say this place is really really bad, it's an understatement. Never even came close to getting any decent wins. Last state was a promotion that said lose 50 get 50 back the next day. They said I didn't deposit enough which was apparently supposed to be more than 50, whi

02.05.2026 Trustpilot Withheld payouts

I would like to bring to your attention that my withdrawal request, submitted on 1 may, has still not been processed or

I would like to bring to your attention that my withdrawal request, submitted on 1 may, has still not been processed or paid out.According to your own information, withdrawals are supposed to be completed within 48 hours. Unfortunately, this deadline has almost passed and I have not received my fund

17.04.2026 Trustpilot Account blocks

They closed my account right after I made a deposit.. its a scam casino

15.10.2025 Trustpilot Account blocks

Opened an account and made a deposit . Account was then immediately closed after they took my money . They don’t respond

Opened an account and made a deposit . Account was then immediately closed after they took my money . They don’t respond to emails and the chat is just Ai bot giving me the same generic answer . They essentially stole 400$ from me and have completely ghosted me

31.12.2024 Trustpilot Bonus terms

Useless casino and customer support team. They do not mention everything when you get bonus from them. I recently got $5

Useless casino and customer support team. They do not mention everything when you get bonus from them. I recently got $500 bonus and I made $48000 in two days. When it was time to withdrawal money so all my winnings were wiped out from my account. When I contacted them so they said maximum amount $5

14.05.2024 Trustpilot Withheld payouts

JustCasino is a scam, as long as you’re paying you’ll be fine, once you decide to leave the casino without getting your

JustCasino is a scam, as long as you’re paying you’ll be fine, once you decide to leave the casino without getting your withdrawal they will confiscate your winnings because of their “rules” Highly unethical and unfair to the users. Played the same way I always have, but just because I decided to l

How the risk index is calculated and how complaints are labelled — the method behind this section.