29Black Casino— player complaints: 7 in English

I am very disappointed with my experience at 29Black. I requested that my account be permanently closed, but instead of processing my request promptly, I was offered bonuses and promotions to continue playing. I had to repeat my request several times and wait for support to take action. In my opinio

The player from Portugal had a pending withdrawal of €5,000 that had been stuck for several weeks despite full verification and previous successful withdrawals. His account remained restricted, and he received only generic responses from the casino, with no explanations for the delay. He sought assistance from AskGamblers to resolve this matter and process his legitimate withdrawal. We were unable to continue the investigation because he did not reply to our follow-up questions or reminders. As a result, the complaint was closed for now due to lack of communication.

The player from Comoros had his account frozen and balance confiscated after he was prompted to use an existing account from a relaunch of the casino. Despite the casino's claims of multiple accounts, he stated they had provided no evidence and that the account had been created by the casino without his permission. The complaint was marked as unresolved due to the casino's lack of response and cooperation. The player was advised to contact the Anjouan Gaming Authority for further assistance. The unresolved status had possibly negatively impacted the casino's rating. Later, after the complaint was reopened, the casino provided evidence of multi-accounting and bonus abuse linked to the player, which led to the complaint being rejected by us following careful review of the casino's evidence.

The player from Montenegro made a deposit of 2000 USDT with a 300% bonus and, after successfully wagering, accumulated a balance of over 80000 USD. However, his withdrawal was denied after he was informed that he had broken a rule regarding a maximum bet of 5 USD per spin, despite being told there were no restrictions at the time of play. We reviewed the case and found that the max-bet rule was not clearly communicated in the bonus description and the live chat had given inaccurate information, so we considered his play to have been in good faith. We concluded that the casino's actions did not align with fair gambling practices and communicated our findings to the casino, encouraging it to reconsider its position. Despite lengthy discussions and our efforts to reach a mutually acceptable resolution, the casino maintained its original decision. Consequently, we had no alternative but to close the complaint as Unresolved. The player was advised to escalate the matter to the relevant licensing authority.

Withdrawal of €5,000 still pending after weeksI cannot recommend this casino based on my experience.On 29 June 2026, I submitted a withdrawal request for €5,000 after completing all the requested verification, including providing Proof of Address immediately when asked.Before this, I had already com

The player from Germany fulfilled the wagering requirements and requested a withdrawal after receiving a bonus. However, after providing identity verification, he was locked out of his account and unable to access his funds. The player claimed the casino accused him of having a duplicate account and violating terms, which he denied. Despite repeated requests, he failed to provide the necessary information to proceed with the complaint. Consequently, the complaint was closed due to lack of response, with an option to reopen if the player resumed communication.

One more scam project. Do not try to play here. I was scammed with balance about 90000 usdt.trustpilot please ask me screenshot and make this review VERIFIED. people need to know about scam casinos.