Joo Casino— player complaints: 19 in English

Payment processor doesn’t work and after one setting playing these games you can see there is zero chance to win.

The player from Australia faces repeated withdrawal rejections despite verifying his account and providing required documentation. He expresses frustration over the lack of communication from support and is now being advised to request a bank transfer, although he initially used a card for his deposit.The player from Australia faces repeated withdrawal rejections despite verifying his account and providing required documentation. He expresses frustration over the lack of communication from support and is now being advised to request a bank transfer, although he initially used a card for his deposit. Written by KarlaCasino Analyst & Complaint Specialist Submitted: 10 Sep 2026 | Resolved : 11 Sep 2026Automatic translation:

They have fake promotions and terrible customer service wouldn't trust them to allow you to withdraw.

Absolutely scam of a site signed up 2 days ago with a measly wheel spin promotion and for 2 days it continues to say something went wrong every time I go to spin the wheel, spoke to customer support nearly every hour since signing up keep getting automated messages from so called live support and no

Biggest ripoffs ive come across, id give them minus 5 stars if i could, still got over $5000 of winnings in there that i cant get out and was won from my own money and none of their bonuses. The so called live support is non existent, supposedly Ai bot responses, but are too amaturistic to be AI..to

Biggest scam out there this casino Don’t even bother signing up cos they will come up with one excuse after another about your withdrawal… even after finishing the wagered amount they still come up with a crock of a story and void your winnings 2.5k gone blinking joke honestly there’s better casinos

You can't win with Joo casino no matter what you do This is what Joo Casino proved to me Every time I top up $200 or more I might get a bonus once but they never give the bonus twice The in-game bonus is useless and doesn't let you enjoy the game, and winning is something you should forget about I

Absolute trash. They make you wait to get SC's after you buy them. This is such an umderfunded POS site. I can only imagine how bad they f with you getting id verified. I would imediately redeem the min. and see how it goes before investing until a big win. I've gambled on 10 of these sites cha

I've had nothing but issues with cashing out. Terrible site. DO NOT RECOMMEND!!!!!

Deposited $45 with 50% deposit bonus for extra $22.5 "wagered 40x" after completing wagering and continued playing with "real balance" after attempting a $1600 cash out was rejected and declined told the max win allowed is 10x the bonus credits $22.5 x 10 = $225 which is down right robbery taking a

JOO CASINO stole my winnings of $6496.50ive been playingat joo casino for years,havent won anything big,except for today,they have this promotion,that if i deposit $65 ,they add a bonus of $40 and a free spin of 65 on $1 bet,i used them and won from $100-$300, never had an issue,till i played 5 lion

Unfortunately within one month deposited more 1500 euro lost all those money game many times crashed even got notification to contact support as i contacted support it was ignored and said there is nothing wrong with my account my account shows not verified but in reality my account is already verif

Joocasino hides transactions under false merchant names, refuses refunds, ignore playera and evades all serious complaints. Reported to Visa/Mastercard AML and Curacao authorities.

To whom it may concern,I would like to file a formal complaint regarding Joo Casino (operating under Curaçao license 8048/JAZ) for withholding winnings and failing to provide transparent bonus conditions.Summary of the issue: On 12th of December 2025, I played the game Big Bass Secrets of the Gol

I’am waiting on my cashout 1600for 2 days and is still pending…i tried multiple methods

This site is so trash I played once and never again.. Theres a reason no one knows who Joo casino is.. hit multiple bonuses none paid these guys are greedy crooks... instead of paying you they would rather give you dead bonuses cause theyre greedy little rats... not giving these rats another penny..

You have to wager 3x your deposit to be able to withdraw your money. Then you wager 3x the amount and still can't withdraw. What type of casino won't let you have your own money back? Scammers! I tried to deposit some money. It didn't show up in my account so I tried it again. Later looked and both

One star is too much. After I deposit I get emails with bonus codes for first deposits. I’m asking the support if I’m qualified and get the answer yes. Used it and it wasn’t credited 7 chats later the casino says my fault. Customer support takes ages to answer. Don’t play here

Previously I have had a good experience with Joo Casino and have made multiple successful deposits and withdrawals. I have previously completed their KYC process. I deposited an amount of €50 on Feb 5th 2025. After a couple winning rounds of slots I tried to withdraw my winnings, but the request was cancelled on multiple different occasions and more verification paperwork was requested. I provided the bank statements etc. requested, and they have been marked as verified on the casino platform. However, my withdrawal request are still refused with no explanation whatsoever. I have contacted the casino support email multiple times with no response. I thus demand the contested €140.14.