Spinago Casino: 19 complaints filed in English across 3 platforms, disputed sums 3,500 AUD. Most of them are about game fairness (47%). Risk index 20.1. Texts below are the players' own words, as published on the source site; last complaint 2026-08-07.
How many complaints are there about Spinago Casino?
The English-language record holds 19 complaints from 3 platforms; 17 carry no status from the platform. The latest one is dated 2026-08-07.
What do players complain about?
Mostly game fairness — 47% of cases, then withheld payouts (37%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 19 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 20.1 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 19
07.08.2026Casino GuruWithheld payoutsClosed, no outcome
Spinago Casino - Player's withdrawal request is delayed and winnings are withheld.
The player from Australia had been waiting for three weeks for her withdrawals of over $4000 from Spinago, but they were withholding her winnings and claimed she had spent the money, which she disputed. Despite providing identity confirmations and documenting her deposits, she faced repeated rejection of her withdrawal requests and was frustrated by the lack of assistance. We asked for clarification about the number and dates of pending withdrawals, the requested bank statement for the Apple Pay deposit, any further verification documents, and the last contact with support, but no reply was received. The complaint was then closed in accordance with his explicit request.
11.04.2026TrustpilotWithheld payouts
This casino can't afford to payout any good wins, I had a 1k win and was told that I was doing suspicious betting and my
This casino can't afford to payout any good wins, I had a 1k win and was told that I was doing suspicious betting and my money was forfeited.
23.07.2025TrustpilotWithheld payouts
Theiving scumbags..Won 1kThey rejected the withdrawal and stole 650 at "the discretion of operations team" DO NOT PLAY S
Theiving scumbags..Won 1kThey rejected the withdrawal and stole 650 at "the discretion of operations team" DO NOT PLAY SPINAGOthey make up every lie under the sun to not pay out
22.07.2025TrustpilotOther
I made a deposit and it was taken from my bank account then for them to say that it was rejected on their side. They the
I made a deposit and it was taken from my bank account then for them to say that it was rejected on their side. They then told me to wait 5 days to see if the payment would be reversed, I made the deposit through payid and my bank confirmed that the payment was successful. I relayed this to them and
31.05.2025TrustpilotGame fairness
You have a better chance going up to a random human and offering them $1000 for $1 and making money from it this site ea
You have a better chance going up to a random human and offering them $1000 for $1 and making money from it this site eats your money worse than actual pokie machines in pubs. If you are investing money at this web site I wish you more than luck cause you will need it !!
28.02.2025TrustpilotWithheld payouts
This is the worst platform. I’ve been trying to get my redemption for over 30 days. Customer service isn’t helpful at al
This is the worst platform. I’ve been trying to get my redemption for over 30 days. Customer service isn’t helpful at all.
10.01.2025TrustpilotBonus terms
After putting in thousands of dollars I received a bonus. I finally got up a few hundred dollars and they shut down my a
After putting in thousands of dollars I received a bonus. I finally got up a few hundred dollars and they shut down my account because I violated there terms and conditions for betting $10 (I didn’t win on this bet by the way), unlike other casinos when playing with a bonus, spinago let me place the
24.12.2024TrustpilotGame fairness
Trash online casino sucks your money like a Dyson vacuum sucks up fine powder
Trash online casino sucks your money like a Dyson vacuum sucks up fine powder
13.12.2024TrustpilotGame fairness
I’ve played a few online casinos and this one is by far the worst I’ve ever used, RTP has been altered to give you nothi
I’ve played a few online casinos and this one is by far the worst I’ve ever used, RTP has been altered to give you nothing back, do not use!!
31.10.2024TrustpilotWithheld payouts
As other reviewers say, this site is a complete scam. No way to cash out. Terrible support and absolute incompetent live
As other reviewers say, this site is a complete scam. No way to cash out. Terrible support and absolute incompetent live chat. Stay away.
16.09.2024TrustpilotOther
rejected my deposit but still took the money in my bank account not just the deposit amount but the whole amount availab
rejected my deposit but still took the money in my bank account not just the deposit amount but the whole amount available in my account
07.08.2024TrustpilotGame fairness
Went alright for a Lil bit then turned to scamming you... getting vip they don't do anything for you but give you less r
Went alright for a Lil bit then turned to scamming you... getting vip they don't do anything for you but give you less rewards bloody joke rtp is horrible also
18.10.2023TrustpilotWithheld payouts
Withdrawal never showed up. we've tried contacting them back and forth for 20 something messages over a month and never
Withdrawal never showed up. we've tried contacting them back and forth for 20 something messages over a month and never got any proof that they've actually deposited the funds. Scam for sure, save your time, money and effort.
23.06.2023TrustpilotGame fairness
stay away from this scam site i was with them for three years and lately you can not win i play .50 cent spins i was u
stay away from this scam site i was with them for three years and lately you can not win i play .50 cent spins i was up to 351 spins with out a win they are are really really bad site stay away i cannot repeat enough stay away
15.04.2023TrustpilotGame fairness
Worst slot machines ever let’s say you deposit 1000 you’ll end up at 300 before getting a feature of some sorts.. And th
Worst slot machines ever let’s say you deposit 1000 you’ll end up at 300 before getting a feature of some sorts.. And these feature sometime don’t even pay anything.. And to top it all off, it’s a nightmare trying to get your money out.. Stay away people it’s rubbish..
19.03.2023TrustpilotGame fairness
This casino is scam and AVOID, slots manipulated, RTP =0,0000.AVOID ❗️❗️❗️❗️
This casino is scam and AVOID, slots manipulated, RTP =0,0000.AVOID ❗️❗️❗️❗️
03.06.2022TrustpilotWithheld payouts
Do not play this they do not pay you your winnings it’s a scam They try to get all your personal id from you and won’t p
Do not play this they do not pay you your winnings it’s a scam They try to get all your personal id from you and won’t pay I have rang the bank regarding my payment
11.05.2022CasinoReviewsGame fairnessRejected
Spinago - problem gambling
Spinago.casino
I would like to make a complaint about rigged gaming, not seeing problem gambling, disgusting customer service. The list goes on, I have played there for quite a while and have lost 10s of thousands of dollars but in the past month when I made complaints I have noticed that the games seem to be quite obviously rigged ie, pretty much zero wins, no features no matter what game or bet size.
I’ve spoken with their customer service and vip team and they have been unhelpful but were quite willing to give me bonuses or free spins to keep me quiet. I have emailed myself the chat logs and have kept all email interaction with their vip team. The casino itself lists your bets so it shows bets wins and losses so should be quite easy to verify my claims.
Thank you in advance
16.02.2022TrustpilotGame fairness
Suspicious Casino So much wrong with this casino Do not invest your money into this casino you can go months or even lon
Suspicious Casino So much wrong with this casino Do not invest your money into this casino you can go months or even longer periods of time without a single decent win. Taking money out is also a gamble no guarantee you will get your moneyRead reviews on google someone just copied and pasted the sam