Jonny Jackpot - Refusing to pay out.
Good Morning,
First of all I give you consent for you to look into this matter and discuss it with the Casino.
On the 18/09/2019 I signed up with Jonny Jackpot and made a deposit of £100 taking a 100%.
With the help of a nice 2000x bonus on Danger I managed to get a balance of £2000 which I submitted for withdrawal on the 25/09/2019.
My entire betting range for the thousands of spins it took to wager was 20p, 40p and £1 maximum which I can evidence through my transaction history.
On the 01/10/2019 I had an email stating I had breached the maximum £5 bet so therefore they would be removing the whole £2000 and returning £100 to the account.
I asked chat what bet and they stated a single bet of £15.74 was made at 15:23hrs on the 25/09/2019.
Firstly this transaction is not on my transaction history at all. I can provide a screen shot of this.
I then asked what game and I was told it was The Book of OZ Lock and Spin. I cant tell you what the stake was but it was less than £1. However, this is a new game which offers to re-spin a real for a price.
Whilst it is entirely possible I may have made a single "re-spin" for £15.74 the original stake is still locked at the amount (under £1)
I think there is clearly ambiguity involving this game?
Furthermore along with the ambiguity of whether this is a breach of the bonus terms it is one single transaction in thousands which I made? I have clearly not abused any bonus terms at all.
To take £2000 from me due to this is outrageous and unethical.
Could you please look into this matter.
Regards
[EDIT]
