Jonny Jackpot— player complaints: 21 in English

Hi. On the 24th of June 2023 I was playing on jonny jackpot and funds went missing from my account (600nzd) so I escalated the matter via chat and was advised they needed to wait for feedback from the provider. What had happened was I was playing on a game called ancient fortunes zeus and my when I exited that game my funds were at 1300nzd. J then played on zeus amazing link and won some money and it went over 2000nzd. I played it down to 1900nzd and exited that game to go play a other game. When I did that their system had automatically logged me out and when I logged back in straight away my funds were down to 1300nzd as if I hadn't played the previous game I was just on. So I went into live chat to ask what had happened to the 600nzd that was missing from my funds and they said there wasn't anything showing in my account history so there were no funds missing and to have a look at my account history etc. I told them that yup that it is correct it isn't in my account history, and told them that there is a whole time missing from my account history where I played zeus amazing link. That was missing. So it was as if I had never played that game. I explained that I had played that game after playing ancient fortunes zeus and that's where I won some extra funds and when I exited that game their system had automatically logged me out and when I logged back in 600nzd had gone. So they advised me to wait as their team who specializes in these investigations has to look into it and contact the game provider and it could take upto 10 days. So I left it at that and played john hunt and the book of tut. Anyway, I would check everyday on my escalation for 2 weeks and kept getting told there was no feedback and to allow more time because they were waiting to hear back from the provider. After waiting over 2 weeks, I come back into chat to check on my escalation and get told that the provider has gotten back to them saying there is no record of my game play on that date and time. And that was it. I was told there was nothing else they could do and they can't change the outcome. So I had no extra support or proof as to how they did their investigation and how they came up with that outcome. I feel robbed from them and that I was not treated fairly and lied to. My escalation was not addressed properly and I was [EDIT] 600nzd.

I did deposit 7.7.2022 95 EUR to Jonny Jackpot 100% welcome bonus and played The Dog House game and wagered 100+100€ x 35 = 7000 EUR. I had some problems to get game working with google chrome so I changed to microsoft edge browser and it worked well. I had 3005€ balance after wagering and I requested withdrawal. Then I uploaded my documents to casino. Next day I did get email from them and they told I have broke the rules. They blamed me that I would have claimed several bonuses per IP address, email, home address or phone number and told they only pay my deposit (95 EUR) back. I played this casino first time ever so the accusations are not true and I demand my winnings back!

I have won the € 130 Jonny jackpot. they asked me for an account confirmation and I sent them a passport and (bank statement = payment method confirmation and address confirmation) but they accuse me of using a third party payment method but I have all the certificate (bank statement, payment receipt and online bank statement) so can you help me with the same profit

Hello! 4.3.2022 I made a 50€ deposit with a 100% bonus and the wager was 50x35=1750€. I played rich Wilde and the tome of madness slot with 2€ bet and got the max bonusfeature, 7 spins. I pressed the play button and got an error message and was kicked out of the game. Got back to the game and the bonusfeature was gone. Did not make any bets and contacted live chat. They transferred the case to relevant department and couple of days after I got email that the game provider informed that the winnings from the bonusfeature was 199,00€ and it was credited to my account. Here the problems started. The win was credited with its own wager! 199,00x35=6965€. Now at this point I was wagered down to 27,55x35=964,25€ but because of this wrongly added credit it is now 964,35+6965€=7 929,25€! a week a go the relevant department stopped to answer me and the live chat can't help me. They can only send the issue to relevant department and they don't answer.. I have not got any explanation why the win is on its own wager. In bonus terms it says "Any winnings that occur from wagers made from a player's bonus account are credited to their bonus account, however, the wagering requirements only apply to the original bonus amount as bonus money obtained from winnings is not subject to wagering requirements. Therefore, once that requirement is met, all bonus money is converted into cash" and that is how it would go if the error would not happen. Now because the error the win was credited to it's own wager, reason unknown. For two weeks I have tried to solve this and the bonus is going to expire soon and bye bye to the credit. Need help please

Hello, My deposit made to jonnyjackpot.com on 1st january 2022 at casino of INR 48000 is not yet been updated to my casino account nor refunded back even after 47 days..and even after providing all proofs and even letters from my bank stating the same..that the money is been credit to thier account where i transfered via upi method linked with their site.... They are continously lingering the matter even after more than 47 days that their technical team is looking the matter... Even when all proofs and statements , upi transfer refrence number, bank letters of transfers are been provided.. But no sign of refund even after 47 days.... I wld like [EDIT] to look into the matter..and if wanted i can supply with all the proofs and bank letters.... But wld like to help resolve the matter as soon as poosible... As Jonny jackpot.com is simply not serious in resolving it.... And creating trauma for me... Thanku

I arrived at Jonny Jackpot to see what their bonus would look like. Both the Finnish and the English promotion text told me that my real money balance and my bonus would be kept separate. The Finnish version said I'd only have to wager THE BONUS 35 times, whereas turns out the English version mentioned the deposit as well. I went on to redeem the bonus, thinking it was a non-sticky bonus (because of funds being kept separate as well as wagering being only for the bonus). I would not have redeemed the bonus if this weren't the case. I signed up and saw my real money balance being 50 and bonus balance being 50. I continued to play until my real money balance was 300.08 and bonus was still untouched at 50. When I tried to withdraw, the site said I still had wagering to do. I contacted support and they said the same. I was dumbfounded and angry. In disbelief, I continued playing and won around 50 euro more but still could not withdraw. Finally I lost everything. I am appalled by such false advertising and would like to be compensated. Many other White Hat Gaming casinos do indeed have non-sticky bonuses (Slot Planet and Fruit Planet, for example), so I fully expected this one to have as well due to the mention about funds being kept separate. Just take a look at the homepage banner for the bonus. I tried talking to support as well but they just said things like "I know that losing isn't fun," which was kind of nasty. I also even told them to close my account as I was so angry. Please help, Pogg! I have visited hundreds of casinos and know shady false advertsing when I see it.

On 6 June I have deposited 9500, Which is immediately deducted and till date jony jackpot has not credited that amount on casino account as on 30-Jun-21. they have multiple time asked to contact my payment provider but when I have check with them they told merchant has confirm to my payment provider they have receive the amount service provided to me.

I tried to withdraw $5000 canadian from this site over one month ago and it hasn’t happened yet. I have emailed their account support and they keep telling me that there were delays in processing and that it will take another 5-7 business days but nothing has happened yet. I have withdrawn from this site before without problem.

I withdrew $600.00 from Jonny jackpot and on February 22nd they emailed me saying that my $600.00 was processed successfully and that it would be in my bank in 2 to 3 banking days. Well it’s been over two months since I withdrew and still nothing. I have spent my own money having to go to the bank in a cab on three different occasions because they keep asking for up to date banking statements to prove to them that the money never got deposited into my bank account. And so I do this, and because it takes them a few days to get back to me, they ask again for up to date bank statements. Then the corners are cut off on my pictures of my bank statements and there is always something with them. And now, they don’t even email me back or answer me anymore. I don’t know what to do anymore. I’ve given them everything they have asked for and I just want my winnings of $600.00. I have all emails to and from them saved if you need. Thank you.

I unfortunately accepted the bonus with my 30$ deposit .. play for hours. Bet little amount all time long.. my bonus was Indicated 0 and the amount avalaible to withdraw was the entire amount. I have played few bet at 8$ and almost lost all my winning.. but luck come back and I continue playing and won big amount many hours later. I withdraw 4600$ and send my documents. 3 days days .. I received an email frome Jonny jackpot tell me this : Your account has been found to be in breach of the Promotional Terms: Clause: The maximum bet allowed while the Bonus is in play is CAD 5. Should You bet higher than this while the bonus is in play, the Casino reserves the right to confiscate all winnings. Therefore, your withdrawal has been canceled, your winnings have been confiscated and your deposit of CAD 230 has been returned to your gaming account. I’m really on chock !! Never never though a casino have right to do something like that!! If you can help me I should be verry grateful ! I’m desperate !! I give you all access to check my account.

so i deposited 90 cad and didnt click on or ask about or wanted any bonus from these people but they gave me one anyways so i use my money in my balancve funds not useing any of the bonus money and won 200 or 300 its been so long i forgot the exact winnings never the less i have asked there suport if they can take the bo9nus off they refused i then said i will wave my winnings if they can just bring me back to my initioal deposit they refused. now they are sayingf they cant verify because of the quality of my id doc. ive tryed serveral timesw to get this resolved to no avail i would like u guysd to look at the same documents i sent in to them and u tell me if u cannot verify me from them every othjer casino has had no issues verifying me with the doc i sent in. i question the intellagence of any one whom cannot verify who i am with the amount of information and scans i sent them i even sent a pic of me holding my id now there is no way i can get a selfy holding my card and being able to see the informatioon on the card aswell as my face im sorry that is next to impossible and is crazyness. i was reading on ur web sitye and i fall under the deposit gaurintee u guys say that u will pay it and wut not like reguardless im not sending them any more information because i am afraid of them useing anything to fraud my bank account but i used my bank card to deposit cazn they just or u since u ckllaimm to have a deposit gaurintee pay me my money back ? i want to send u the same diocuments i sent them if u need to verify me and what not but its been 2 months already its only 90 cad but its my money and they [EDIT] which reflects on u guys so basically u stol;e from me because u put ur name on there behalf

MGA told me to contact to you! Hi there. i have an issue about jonnyjackpot casino. My withdraw request has been in progress soon 1 month. They cant tell me where is the issue. I have sended all documents. I did chance my adress becose i moved tough. But that is correct in my account allready. I have been contancting customer support allmost every day, and the answer is allways the same that security guys will be in contact soon. So i need to ask from you about it, where is the issue?

Hi! I have been told that i may try to write you and ask you about my problem regarding from an online casino site called Jonny Jackpot. I have been registered in this online casino site since January this year. I never had any troubles from the site and infact was very fond of it. Until the 2nd of May 2020, i received an email from the accounts team stating that they have noticed that i was using a payment method which do not belong to me and to refrain from using it. Right after i read that email i immediately responded. Asking them which other payment method they were referring to because to my knowledge i have just been using payment methods registered on my name only and i added on my email that i also used paysafecard as a form of payment method to deposit in order to play in that particular week or earlier. I mentioned in my email too that i realized there was a time i asked a friend To use her credit card to do some deposits. And as far as i remember, she did deposit twice for me that particular night. And that was only it. Her card has never been used again as a payment method. I sent my response to their email right away on that day i received their email. Which until now, haven’t got any respond from them. The next day, on the 3rd of May. I played on their site again, and luckily won something. I wanted to withdraw all the funds i have in my balance account but to my surprise, i could not withdraw them all. So, i tried only the half of my funds to withdraw which actually worked out. Right then after, i contacted the vip support of their site thru chatting. He was very helpful actually. I asked him about the issue , about why i couldn’t withdraw all of my funds in my account. He then replied that i already reached my weekly withdrawal limit which is 5000€. I nicely asked him if it would be possible to increase my weekly limit which he responded that he will forward my request to the relevant team. After our chat with that support guy, i went back to that online casino site and wanted to play a little bit and to my surprise, i could no longer able to log in and it says that the account is locked. Im very confused and wondered why all of a sudden the account has just been locked. And i went back to the chat support again but sadly they were not very informative. I have just been told that my account has been locked by the casino while it is being reviewed. I also received an email stating the same from my vip support host. And to just keep an eye to my email box for any updates. It has been three month now or more, since my Account has been locked and i haven’t heard any feedbacks from the support or from the relevant team regarding the review of my account. I have been emailing the support team and been going to the chat support but they couldn’t give me any information about why is it being locked or how long does it take for an account to be reviewed. It is frustrating because i have funds in there that needs to be withdrawn and which i also need. The funds to be exact is more or less 2000€. I am worried that i may not be able to get it. That’s why im asking for any help from you maybe you could do something to get my money back. Im hoping for a positive response. Thank you so much! Regards,

Hi there i cashed out of their site the amount of 737 all the back on like june 29. I have yet to reveive my money. They said they sent it to me and that it was approved on july 2nd. Theyll told me this for 2 weeks saying it may take 10 business days. Still no money came in i connacted them they said they paid and asked for a bank statement proving i never rexeived payment. I provided that and since then all i hear from them is that the matter is with the relevant department. Waitinf another week and then they asked again for an official bank statement proving i never received it. So i went to my bank a got a time stamped statement of all my deposits for the month . ive waited a few days and there still saying its with relevant team. Then i get an email asking for bank statement again but not from them from jackpot village another white hat gaming site. I do have an account with them but havent deposited nor cashed out from that site in months. No clue why there emailing me but i sent the info to them as well. I sent it because there very mixed up somewhere. I have proven i never received the withdrawl of 737. Im very frustrated as their support team has not been very helpful at all in this matter its like they dont even care. If it were 100 bucks or something i probably wouldnt go to all this trouble but its a decent amount of money and plus they should pay what they owe people. They made a mistake somewhere and im very frustrated by all of this. Thank you so much for your help in this matter. It is very much appriciated. Thank you

I signed up to this casino and deposited £1000 and received an additional £1000 in bonus money. I decided to place £100 on my lucky number 4 on the roulette table and it came in first spin. I tried my luck a with a couple more spins but lost so decided to quit whilst I was ahead. I didn't touch their bonus money and so forfeited it when I made my withdrawal. The reason they gave me for not paying my winnings was something about bonus abuse. I didn't even use the bonus so how could I have abused it? I have spoken to the Law firm Green table and he said it is a strong case and will take it on but not until after the summer as they have other commitments at the moment. They suggested that I should speak to you first as you are the ADR for this company. I was not aware of this if so I would have contacted you much sooner. I hope you can help to retrieve my winnings for me. Please let me know if you need any further details from me. Thanks

I signed up to jonny jackpot without any issues They were happy to take my £400. I won a little over £5000 on a bonus round with my cash and withdrew a total of £5359, all of which was from my cash balance. I received an email a few hours later stating I had broken a large portion of terms. Nothing specific. I am certain that I did not break any of the terms in question and winning with cash means I couldn't break any of their bonus terms even. I am very unhappy with their abuse of terms and would not recommend anyone to play on any white hat gaming platform.

21/02 i made a withdrawal request of 210.00 23/02 received email informing withdrawal was processed via paypal. (this is instant i have withdrawn many times and soon as they process it it is there in paypal) 24/02 I find out that my paypal account has had a limitation active on my account because my balance had gone too -40.00. they requested i added funds to clear the balance and send in id etc before it would be lifted. that limitation meant no incoming out going payments would be made. couldnt do anything. I didnt have 40.00 to make it right. i said i had a payment coming which would cover it, if you take the block off the negative balance would be rctified. They refused that offer. said i needed too put 40.00. so i asked if they could see a payment of 210.00. They said they couldnt see any payments incoming until the block was lifted. 24/02 i email jonny jackpot asking if the payment of 210.00 had been returned and explained why. they replied straight away and said that they can confirm the funds were accepted on 23/02 and too allow 2-5 days to show in account i though well thats good cos as soon as i put 40.00 into paypal the limitation will be lifted and the 210.00 jonny jackpot money will go in straight away. (i was getting paid on 26/02 so knew it would all be sorted then 26/02 I had paid paypal first thing and was waiting for the block to be lifted. i was told 24-48 hours 26/02 10.39am Received an email from jonny jackpot accounts team (emails are not signed off by the persons name just the department, they will say they do it cos of shifts but in this case and im sure in many other instances if a name had been put it would have made life a lot easier. It said they were iforming me thst the withdrawal of 210.00 had failed and that i needed to contact paypal to resolve the issue. i replied straight away saying i wasnt suprised and will inform them when the block is lifted and they can send the money again. said 48 hours max - no reply but didnt really need one 26/02 11.58 emailed jonny jackpot to tell thenm my paypal account had been sorted and it was fine to send the money over 26/02 sent another email stating the same/ thing as no response and of course no money ! since then i have emailed - no response. I have connected through live chat now i think 4 times in total. I get told the same thing the relevant team will be in touch. a couple of those time they have then requested documents. I have sent all that is asked for straight away. This morning was the last time they asked for docs. They needed an email confirmation from paypal no payment of 210.00 had been received. That was emailed straight away. sp about an hour ago i got on the live chat once more. As usual was told the relevant team would be in touch. said that was not acceptable. and the final statement was the relevant team will be in touch during the course of next week! I said that is not acceptable and that i would be making an offical complaint Now i know this has only been going on for a few days but what makes me so angry and why this is totally unacceptable is this: It was Jonny jackpots accounts team that emailed ME to say the withdrawal had failed!! So if they knew that then that must mean they got the money back from paypal otherwise how the hell did they know it had failed. Believe me I have asked this question to all of their agents and they do not answer the question just blatenly ignore it - which is the most frustrating thing in the world. because they obvisouly know they have the money and i didnt get it. If anyone elsee can think of another reason why they would have emailed me then i would love to hear it please. On my actual account on their website it shows that its complete, paid, done and dusted. So they told me it had failed yet they havent changed it back to pending or even better paid me, yet they want confirmation from paypal!! Doesnt make sense. Lastly what i find disgusting and disappointing is the fact that since i emailed them on 2602 to tell them they could re send the money i havent had a single email from them. i have to chase it each time they requested new docs two of the times why the hell had they not emailed and asked me for them 2602 pm i ended up on the chat speaking to i believe a team leader. She assured me that when accounts team started in the morning that she would make sure this got looked at. Thursday 2702 i had a migraine all day. at 9pm i checked paypal nothing there, checked my email, nothin not a single email. even though in the automatic email response it had said 24 hours max they would respond. I couldnt believe it. If there is a problem then tell me, I might be able to help. Have they lost the money? I just dont understand what could possibly take this long. Surely all they would need to do is check the bank account search for a credit for 210 between 2302 to 2402 that is it. so why on earth is it taking all this time to give me my/money back. Whilst they have my money and it shows as they have paid me it then surely they are stealing from me. This aviodence and total lack of communication is bang out of order and more so it makes you feel very confused as to what they are hiding.

I have been waiting 11 days for my payout. the account has been blocked and i have submitted a complaint and spoken to support every day, and keep being told to be patient and they will be in touch. 11 days later and no reason why no payment and have been fobbed off 11 days in a row with the weekend coming up and no payouts over the weekend. their site boasts 2 days for payouts. i want answers

Good Morning, First of all I give you consent for you to look into this matter and discuss it with the Casino. On the 18/09/2019 I signed up with Jonny Jackpot and made a deposit of £100 taking a 100%. With the help of a nice 2000x bonus on Danger I managed to get a balance of £2000 which I submitted for withdrawal on the 25/09/2019. My entire betting range for the thousands of spins it took to wager was 20p, 40p and £1 maximum which I can evidence through my transaction history. On the 01/10/2019 I had an email stating I had breached the maximum £5 bet so therefore they would be removing the whole £2000 and returning £100 to the account. I asked chat what bet and they stated a single bet of £15.74 was made at 15:23hrs on the 25/09/2019. Firstly this transaction is not on my transaction history at all. I can provide a screen shot of this. I then asked what game and I was told it was The Book of OZ Lock and Spin. I cant tell you what the stake was but it was less than £1. However, this is a new game which offers to re-spin a real for a price. Whilst it is entirely possible I may have made a single "re-spin" for £15.74 the original stake is still locked at the amount (under £1) I think there is clearly ambiguity involving this game? Furthermore along with the ambiguity of whether this is a breach of the bonus terms it is one single transaction in thousands which I made? I have clearly not abused any bonus terms at all. To take £2000 from me due to this is outrageous and unethical. Could you please look into this matter. Regards [EDIT]

I requested a payout on June 30 from jonnyjackpot. Com of my winnings of $500 Canadian. I always check the site's terms and conditions Prior to signing up and their site boasted that their payouts are usually paid within 2 to 3 business days. This was also confirmed in their terms and conditions area of the site. Once a withdrawal is requested, it will remain pending for between 1-2 days. Once approved it will be processed immediately but may take up to 3 working days to reach your account - this period will vary depending of the withdrawal method selected. They replied that they required more information/documents which I submitted and I had passed the verification process and did not play with bonus's. My withdraw was approved by jonnyjackpot on July 1st. Three days goes by and no deposit. Then five days goes by still nothing. So i go to chat support. They contact their finance department who then sends me an email on the 8th of July stating: Dear [EDIT], Kindly note that your 500 CAD withdrawal was processed successfully on our side on 01.07.2019. Kindly allow up to 10 business days for the funds to reflect on your side. Kind regards, Accounts Team So I let the ten days go by. And still nothing. I log back on to chat support and ask them to forward me the confirmation or transaction number from this alleged deposit made into my account so that I can have my bank look into it. After several hours the representative send me a series of numbers. I contact my bank and my bank says it's not valid. They ignored my concern that the number they gave me was a fake Then on July 12th they request proof via a copy of my bank statement to show no deposits were made. My bank advised me not to do this so I screen shot transaction made only between June 30th and July 3rd. And submitted that. Now I have repeatedly requested the confirmation number from the deposit that they allegedly made into my account and they are ignoring it demanding instead that I forward them my entire bank statement for the month of july. This morning after nearly 2 hours of my demanding they give me the transaction number again of this alleged deposit they had made into my account on the 1st the online chat help representative give me the same number sequence they had given me before. This evening when I inquired how long it would take them to deposit the funds back into my account once I submit my statement which lets not forget I've already submitted how long it will take there Casino to deposit the $500 in winnings back into my account. To which he replies I cannot give you any specific time range as we still need to find out what happened to that payment.Wow okay so now on top of all of this I have to wait for them to figure out where this money went it's my fault right?