Jonny Jackpot - False advertising
I arrived at Jonny Jackpot to see what their bonus would look like. Both the Finnish and the English promotion text told me that my real money balance and my bonus would be kept separate. The Finnish version said I'd only have to wager THE BONUS 35 times, whereas turns out the English version mentioned the deposit as well.
I went on to redeem the bonus, thinking it was a non-sticky bonus (because of funds being kept separate as well as wagering being only for the bonus). I would not have redeemed the bonus if this weren't the case.
I signed up and saw my real money balance being 50 and bonus balance being 50. I continued to play until my real money balance was 300.08 and bonus was still untouched at 50.
When I tried to withdraw, the site said I still had wagering to do. I contacted support and they said the same. I was dumbfounded and angry.
In disbelief, I continued playing and won around 50 euro more but still could not withdraw. Finally I lost everything.
I am appalled by such false advertising and would like to be compensated. Many other White Hat Gaming casinos do indeed have non-sticky bonuses (Slot Planet and Fruit Planet, for example), so I fully expected this one to have as well due to the mention about funds being kept separate. Just take a look at the homepage banner for the bonus.
I tried talking to support as well but they just said things like "I know that losing isn't fun," which was kind of nasty. I also even told them to close my account as I was so angry.
Please help, Pogg! I have visited hundreds of casinos and know shady false advertsing when I see it.
