Jonny Jackpot - Account locked
Hi! I have been told that i may try to write you and ask you about my problem regarding from an online casino site called Jonny Jackpot. I have been registered in this online casino site since January this year. I never had any troubles from the site and infact was very fond of it. Until the 2nd of May 2020, i received an email from the accounts team stating that they have noticed that i was using a payment method which do not belong to me and to refrain from using it. Right after i read that email i immediately responded. Asking them which other payment method they were referring to because to my knowledge i have just been using payment methods registered on my name only and i added on my email that i also used paysafecard as a form of payment method to deposit in order to play in that particular week or earlier. I mentioned in my email too that i realized there was a time i asked a friend To use her credit card to do some deposits. And as far as i remember, she did deposit twice for me that particular night. And that was only it. Her card has never been used again as a payment method.
I sent my response to their email right away on that day i received their email. Which until now, haven’t got any respond from them.
The next day, on the 3rd of May. I played on their site again, and luckily won something. I wanted to withdraw all the funds i have in my balance account but to my surprise, i could not withdraw them all. So, i tried only the half of my funds to withdraw which actually worked out. Right then after, i contacted the vip support of their site thru chatting. He was very helpful actually. I asked him about the issue , about why i couldn’t withdraw all of my funds in my account. He then replied that i already reached my weekly withdrawal limit which is 5000€. I nicely asked him if it would be possible to increase my weekly limit which he responded that he will forward my request to the relevant team. After our chat with that support guy, i went back to that online casino site and wanted to play a little bit and to my surprise, i could no longer able to log in and it says that the account is locked. Im very confused and wondered why all of a sudden the account has just been locked. And i went back to the chat support again but sadly they were not very informative. I have just been told that my account has been locked by the casino while it is being reviewed. I also received an email stating the same from my vip support host. And to just keep an eye to my email box for any updates.
It has been three month now or more, since my
Account has been locked and i haven’t heard any feedbacks from the support or from the relevant team regarding the review of my account. I have been emailing the support team and been going to the chat support but they couldn’t give me any information about why is it being locked or how long does it take for an account to be reviewed. It is frustrating because i have funds in there that needs to be withdrawn and which i also need. The funds to be exact is more or less 2000€. I am worried that i may not be able to get it. That’s why im asking for any help from you maybe you could do something to get my money back.
Im hoping for a positive response.
Thank you so much!
Regards,
