Jackpot Joy - Refund request due to diminished responsibility
The casino I have the dispute with is Jackpotjoy and Fabulous Bingo.
In 2015 I became unwell as psychotic symptoms increased. I suffer with a mental health condition - psychotic depression. I was prescribed medication to ease symptoms. I had a full blown psychosis in April 2016 and then my dosage of medication was increased. From that time I had a compulsion to gamble. Prior to this I had never gambled before. I was still having psychotic symptoms. In the end this lead me to believe that I had to gamble and click the button to ensure my family and I would be ok and the world would not end. Money was not real and only credits. I could not control the compulsion to gamble nor the the irrational thoughts and spent more and more money. I could think of nothing else other than to gamble to ensure our wellbeing. I took money from joint accounts that were for my husbands business in order to be able to gamble not realising at the time the significance of my actions. It got to the stage where my husband had to smash the computer in order to get me to stop clicking on the site and when this happened I was terrified that something bad would now happen. My medication was increased again. Although symptoms of the psychosis died down and I stopped believing the world would end if I didn't gamble the compulsion to gamble remained and worsened. All I could think and do was gambling and continued to do so. It was not until November 2016 that I found out the medication I was taking was actually attributing to the cause of the gambling. It states in the precautions list excessive gambling as a known side effect. I stopped the medication and changed to an alternative. After doing so the compulsion to gamble decreased only remaining when having symptoms of psychosis.
After I had gambled on the site and my husband found out he contacted the company to close the account and I believe asked for the money to be returned. I was still in psychosis at the time and on trying to access my account was unable to. I contacted the company to find out what was wrong and was asked if I was ok to continue with the account. I replied yes as I needed to be able to click the button so that the world would not end. I wagered some more . My husband found out again and asked for the account to be closed which I think was then done. I continued signing up to sites so that I could press the button. A little while after when my psychotic symptoms had reduced I contacted the company to explain what had happened and asked for a refund due to the fact that I was in the middle of a psychosis and not in control of my actions at the time. I was told this was not possible. I tried several times but unsuccessful. As I was still suffering from the compulsion to gamble until now I have not been in the able mind to carry on with the dispute.
I would only like the difference between the deposits and withdrawals to be refunded as had I not been in psychosis and receiving Ariprazole medication I would have never gambled. The combination of these have ruined my life almost resulting in me loosing my children. I do have the precautions sheet stating excessive gambling as a side effect and medical documentation to show my illness however I would not like my medical information posted to the site everything else is ok. I have an email of the conversation between myself and the site and when asked for these documents am happy to provide.
The amount disputed from Jackpotjoy is £2827 and from Fabulous £2980
