Jackpot Joy— player complaints: 11 in English

I made a withdrawal of £1000 from jackpotjoy however it went to a closed bank account, I’ve been in contact with them and they have asked me to prove it was closed with supplying a bank statement and I have to now wait 30 days to get my money returned to my jackpotjoy account. I asked the bank if they could track the payment and it’s not showing on any of their systems? According to jackpotjoy this is because it’s a automatic system. I feel like this is abit dodgy and feel like I’m never going to get it back?

I signed up and played on this site for a week, I won on the 03/01/2024 £3400 I requested my withdrawal sent bank statement and I.d, I received an email to say my account has been closed and winnings voided for breach, I argued with this and was told I was registered om gam stop, I have sent them proof my exclusion ended om 04/08/2023 and they are still refusing to pay out my winnings I am going all the way with this and will make this public

Please I need assistance, I play on jackpot joy heart and virgin. I have got into a problem gambling situation. I have just added up funds deposited and it is over£23000. I am absolutely flawed. I keep chasing wins and keep losing. My life is in a terrible state . I want to appeal to you to let me have £8000 back. I know I gambled, I chose to but I need that money. I am in a terrible situation and I am desperate. I cant stop gambling as I keep thinking this time I will win it back but it never happens. I want to stop but I need the amount stated above. I know you are a business but I am appealing to you to let me have my life back. I dont sleep I constantly think about how I can go on with my life without that money... I cant ! Please help me.

i am a problem gambler and was able to open too accounts with jackpot joy one of which i did request to take a break and was able to open a new account in the mean time i deposited alot of money in that time i asked for there help in refunded my money before self excluding as i am left with no money dont feel like they have helped at all.

Hi, I have a very bad gambling problem,I joined Gamstop may 2018 and since then I have tried to rejoin hundreds of online casinos,thankfully without success. On 5th feb 2019 i managed to open an account with Jackpotjoy,I lost £1630 and then contacted them to explain that I am with Gamstop and sent them a screen shot of this,they said that because my email was different they were not interested. Everything else I registered with Gamstop was the same,Name,phone number,Address and D.O.B so I am thinking surely they shouldnt be allowed to get away with taking advantage of problem Gamblers,I know that I should be responsible but as I said-No other casino would let me rejoin?? >Hope you can help. Thanks [EDIT]

i want to complain about this casino becase it was them that got me addicted to gambling in the first place and i got me into debt with payday loans of which i still have around £4000 outstanding. i have waisted probally around £30000 over the years on gambling sites and because im so addicted to bonuses i have hardly withdrawn any moneys. my life has been hell on earth. when i evenually told them in chat i had a problem they booted me out of the casino and left me crying in a corner in total dispair. can you help with this matter.

Hi I’ll try my best to keep it short but as you can see the amount of money that’s left my account you would understand why, On February this year I noticed that my bank account had transaction payment for Jackpotjoy that I didn’t authorised I contacted Jackpotjoy admittedly and also my bank the action fraud department done everything I possibly could to get things resolved I totally understand that cases can take some time and I appreciate the time they put into getting information it’s been over a month now and I’m still no better off the money I had ready for a house for my family has gone and has stopped me being able to achieve my present goals my bank conformed that they can’t pay me back the money and it’s Jackpotjoy I need to raise the disbursement with iv still ain’t shut the door regarding the bank being liable and have still got things to proceed with financial ombudsman iv got nothing to hide and I’m willing to work with any one to reclaim my money and I won’t rest till I get it , the bank said that my details have been used on a different account made up not by me but with all my details used I believe that Jackpotjoy should of possible picked up on these actions as my bank HSBC have said it’s Jackpotjoy is the company I need proceed with to being able to get my money back information of the bank was that one of my emails had been used and my ip number was used my name was used and my bank details were used apparently from the bank there for Jackpotjoy should of spotted this and informed was being used when iv already got account with Jackpotjoy ii have raised the issue with Jackpotjoy but it seems like they keep pushing it back to the bank can you please help or guide me in the right direction into receiving a refund as at the moment the stress levels are so high as I explained the money was for my family home. I’m a honest person and I’ll do anything to protect my family so I’m willing to do whatever it takes to help if it’s any information you need questions you might need just let me know if I can help thanks [EDIT] ,

Hello The Pogg, I am reaching out to you because I have had an issue with Jackpotjoy which is lasting for about 6 months already. I signed up to Jackpot joy in February 2017. I deposited 100 GBP and played slots bingo etc. I was lucky enough to win nearly 4000 GBP. I then decided to withdraw my winnings to my card and was asked to send verification documents. I verified my account successfully but then my account was suddenly closed after placing the withdrawal request. I received the below email. I then realised that I have accepted a bonus upon registering and depositing but I don't believe I have breached any of the below terms and conditions they have mentioned in their email. I will very much appreciate if you can look into the issue and advise if you could help. Thanks very much Dear [EDIT], We are writing from Jackpotjoy to advise of the closure of an account in your name, with the username [EDIT]. Upon registering your account with Jackpotjoy, you accepted and confirmed that you would abide by the Terms and Conditions as set out – this applied to general site terms and conditions, and any applicable promotional/bonus terms and conditions. Bonuses are provided for enjoyment and are there to reward our members. We have a zero tolerance policy towards bonus abuse and reserve the right to immediately close down any accounts which are deemed to be in breach of the terms and conditions of the selected offer. Please note that abuse of the bonus can be deemed as, but not limited to: a) Using multiple member accounts to claim a bonus more than once. b) Using a bonus to place a wager or series of wagers that are each a high proportion of a playable balance, followed by a series of wagers to complete bonus wagering requirements at low risk. c) Using a bonus to place a series of wagers of which a high proportion of single wagers are more than £10. d) Intentionally depleting a playable bonus balance to expire the bonus, after which collecting winnings from pending slot bonus round(s). Further to this we reserve the right to remove bonuses and any associated winnings from a members account that we suspect to be involved in bonus abuse. Information pertaining to this is detailed in section 13 of the Terms and Conditions of the site. It is for this reason that we regret to inform that all winnings generated on your account have been void, and any deposits made refunded back to your registered payment method. Kindly allow between 3 and 5 working days for these funds to reach you. Whilst we fully understand the disappointment this information will cause, our approach in dealing with this matter is consistent and in line with our competitors, and is supported by all external stakeholders. Once again we would like to apologise for the disappointment caused. However, this decision is final and will not be changed. If you have any further questions, you can find a range of answers on our Support Home Page http://jackpotjoy.custhelp.com. Alternatively, call our friendly Customer Support Team free on 0800 458 0770, available 24 hours a day. With kind regards, Jackpotjoy Gaming Finance Team

I was once a member of Jackpot Joy under the username [EDIT] and email address [EDIT]. I have been excluded from that website for many years but was able to register under [EDIT] again with jackpot joy in 2015 and starspins. Because I was still self-excluded I should not have been able to register. I was recently contacted by cassava enterprises who advised they should not have allowed me to play following an exclusion and I feel that Profitable play have breached this.

Unintentional Multiple Accounts on ACTIVE self-exclusion with JackpotJoy

The casino I have the dispute with is Jackpotjoy and Fabulous Bingo. In 2015 I became unwell as psychotic symptoms increased. I suffer with a mental health condition - psychotic depression. I was prescribed medication to ease symptoms. I had a full blown psychosis in April 2016 and then my dosage of medication was increased. From that time I had a compulsion to gamble. Prior to this I had never gambled before. I was still having psychotic symptoms. In the end this lead me to believe that I had to gamble and click the button to ensure my family and I would be ok and the world would not end. Money was not real and only credits. I could not control the compulsion to gamble nor the the irrational thoughts and spent more and more money. I could think of nothing else other than to gamble to ensure our wellbeing. I took money from joint accounts that were for my husbands business in order to be able to gamble not realising at the time the significance of my actions. It got to the stage where my husband had to smash the computer in order to get me to stop clicking on the site and when this happened I was terrified that something bad would now happen. My medication was increased again. Although symptoms of the psychosis died down and I stopped believing the world would end if I didn't gamble the compulsion to gamble remained and worsened. All I could think and do was gambling and continued to do so. It was not until November 2016 that I found out the medication I was taking was actually attributing to the cause of the gambling. It states in the precautions list excessive gambling as a known side effect. I stopped the medication and changed to an alternative. After doing so the compulsion to gamble decreased only remaining when having symptoms of psychosis. After I had gambled on the site and my husband found out he contacted the company to close the account and I believe asked for the money to be returned. I was still in psychosis at the time and on trying to access my account was unable to. I contacted the company to find out what was wrong and was asked if I was ok to continue with the account. I replied yes as I needed to be able to click the button so that the world would not end. I wagered some more . My husband found out again and asked for the account to be closed which I think was then done. I continued signing up to sites so that I could press the button. A little while after when my psychotic symptoms had reduced I contacted the company to explain what had happened and asked for a refund due to the fact that I was in the middle of a psychosis and not in control of my actions at the time. I was told this was not possible. I tried several times but unsuccessful. As I was still suffering from the compulsion to gamble until now I have not been in the able mind to carry on with the dispute. I would only like the difference between the deposits and withdrawals to be refunded as had I not been in psychosis and receiving Ariprazole medication I would have never gambled. The combination of these have ruined my life almost resulting in me loosing my children. I do have the precautions sheet stating excessive gambling as a side effect and medical documentation to show my illness however I would not like my medical information posted to the site everything else is ok. I have an email of the conversation between myself and the site and when asked for these documents am happy to provide. The amount disputed from Jackpotjoy is £2827 and from Fabulous £2980