InTouch— player complaints: 20 in English

20 Complaints

0 Last 30 days

0 Unresolved

1138.8976152234d Last complaint

— Risk index · no statuses

InTouch: 20 complaints filed in English across 1 platform. Most of them are about withheld payouts (45%). Texts below are the players' own words, as published on the source site; last complaint 2023-08-29.

InTouch in NeBlask: demand, licences, Trust Score →

What players complain about

Withheld payouts 45% 9

Other 30% 6

Bonus terms 15% 3

Verification 10% 2

Status unknown 20

Questions and answers

How many complaints are there about InTouch?

The English-language record holds 20 complaints from 1 platform; 20 carry no status from the platform. The latest one is dated 2023-08-29.

What do players complain about?

Mostly withheld payouts — 45% of cases, then other (30%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 20 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

There is no risk index here: no platform recorded a status for any of these complaints, and without a status the unresolved share cannot be known.

Complaints 20

29.08.2023 Trustpilot Other

Raised a complaint back in 2017 and still had no response been promise phone calls nothing tried looking for a contact f

Raised a complaint back in 2017 and still had no response been promise phone calls nothing tried looking for a contact for ceo nothing just want someone to speak to me rather than send the same email over and over again

15.04.2023 Trustpilot Other

Firstly it states on their site that their live chat is available 24/7. It is not. I have now been waiting over 48 hours

Firstly it states on their site that their live chat is available 24/7. It is not. I have now been waiting over 48 hours for a response on live chat. This is not the first time and no apologises from the adviser once connected. In touch says they have excellent customer service.Bonuses- unable to ch

15.03.2023 Trustpilot Other

I’m touch games fined £6.1million in January 2023 hahahaha wooooooooo we love to see it 😍

17.10.2022 Trustpilot Other

Would give no stars if possible.The software this company provides are 8 online casino:PocketWin, mFortune, Dr Slot, Mr

Would give no stars if possible.The software this company provides are 8 online casino:PocketWin, mFortune, Dr Slot, Mr Spin, Bonus Boss, Jammy Monkey, Casino 2020 and Cashmo.At first, the casino's aren't too bad, however recently over the past couple of months have become rather poor quality in my

06.08.2022 Trustpilot Withheld payouts

All apps owned by intouch game Ltd - mr spin, dr slot, pocketWinCasino are scams. They owe me money and refuse to pay ou

All apps owned by intouch game Ltd - mr spin, dr slot, pocketWinCasino are scams. They owe me money and refuse to pay out because of endless ridiculous requirements. All of which are similar to the endless reviews you can find online by other unfortunate customers. Their live chat support is the sa

14.04.2022 Trustpilot Withheld payouts

NOT EVEN WORTH ONE STAR AVOID AT ALL COSTS.STILL OWE ME £24,500 8 MONTHS ON JOINED SITE WON LEGITASKED FOR 282628262

NOT EVEN WORTH ONE STAR AVOID AT ALL COSTS.STILL OWE ME £24,500 8 MONTHS ON JOINED SITE WON LEGITASKED FOR 28262826262826 ID (THAT MANY ID REQUESTS I COULDNT UPLOAD ON SITE HAD TO EMAIL. HA HA BLOCKED ME FROM THE SITE WHEN I WON SO I COULDNT LOG ON . KEPT TELLING ME TO GO ON ONLINE CHATCANT GO

31.03.2022 Trustpilot Other

The only good reviews on here for these low life's are from employees . Come on trust pilot sort it out !" The company c

The only good reviews on here for these low life's are from employees . Come on trust pilot sort it out !" The company canteen is lovely " lol.And why can I only report one at a time of these obviously set up reviews .Let's be clear there isn't any happy punters . They Rob and lie and cheat us all .

29.01.2022 Trustpilot Bonus terms

Absolute joke wouldnt bother if i was you!!! Finally wpon £20 from sign up bonus after hours of playing to be told i cou

Absolute joke wouldnt bother if i was you!!! Finally wpon £20 from sign up bonus after hours of playing to be told i couldnt withdraw less than £30 but when i got to £30 was told i couldnt withdraw until i sent endless amounts of I.D!!! If you want to waste endless hours of spinning the reels then p

08.12.2021 Trustpilot Other

I actually had an interview with them for a 2D artist position that had an art test (unpaid) that lasted 6 weeks! Insane

I actually had an interview with them for a 2D artist position that had an art test (unpaid) that lasted 6 weeks! Insanely exploitative, but I was a fresh graduate who didn't know any better. I made three pieces for them, plus multiple revisions, only for them to reject me for the job. I now know th

30.11.2021 Trustpilot Withheld payouts

Terrible experience so far... Casino2020Having to wait over 4 weeks now for my first withdrawal and they are putting obs

Terrible experience so far... Casino2020Having to wait over 4 weeks now for my first withdrawal and they are putting obstacle after obstacle in place to stop them from having to pay out. If you want to lose £25 on a crap slot it’s a great casino.One plus is they have a phone number to speak to someo

23.11.2021 Trustpilot Verification

Please don;t listen to the fake good reviews.They are a bunch of con artists.They take your money, try and withdraw they

Please don;t listen to the fake good reviews.They are a bunch of con artists.They take your money, try and withdraw they tell you something is missingI have supplied, Passport, Bank statement, phone bill, proof phone billed paid, bank statement with phonebill paid, address confirmationStill not enou

27.10.2021 Trustpilot Withheld payouts

Poor poor poor!! Still waiting for my withdrawal from over two months. Deposited £200 and won £2200 but unfortunately th

Poor poor poor!! Still waiting for my withdrawal from over two months. Deposited £200 and won £2200 but unfortunately they won’t pay out. I ring everyday and all I get is that I’ve sent all my documents over it’s just a case of waiting now. I have also asked for a copy of my file as I am now taking

10.09.2021 Trustpilot Withheld payouts

You win money on their Mfortune platform, they block the withdrawal, and for 5 months you wont get a penny, and as I don

You win money on their Mfortune platform, they block the withdrawal, and for 5 months you wont get a penny, and as I don't have the phone number anymore, they are refusing to hand over my winnings.Money would be safer stored with the Taliban that this lot.

22.08.2021 Trustpilot Bonus terms

Stay away, all intouch games bonuses are bad practise. They say either 20x or 40x across all their sites. I have videos

Stay away, all intouch games bonuses are bad practise. They say either 20x or 40x across all their sites. I have videos showing a starting balance of zero, so no previous bonus to stack the amount. Wagering on pocketwin was over £900 for a win of 87p. Absolutely disgusting casinos. Videos will be go

14.08.2021 Trustpilot Withheld payouts

Please everyone please do not touch mfortune or any associated Intouch Ltd apps or games with a barge pole. 1. they will

Please everyone please do not touch mfortune or any associated Intouch Ltd apps or games with a barge pole. 1. they will let you deposit with no issues. 2. they will not let you withdraw winnings. 3. they will justify there blatent attempt to steal by stating incorrect paperwork. 4. Your attempts to

09.08.2021 Trustpilot Withheld payouts

NO resolution after 8 months. Mfortune are a absolutely corrupt company, do not I emphasize do not use this company or a

NO resolution after 8 months. Mfortune are a absolutely corrupt company, do not I emphasize do not use this company or any sister sites. This company will do everything to withhold any payment due to you. I can almost 99.9% guarantee you any positive reviews are fake. Someone has to take a stand aga

23.07.2021 Trustpilot Withheld payouts

Absolute disgrace of a company.Anyone who is having similar problems with withdrawls contact the gambling commission who

Absolute disgrace of a company.Anyone who is having similar problems with withdrawls contact the gambling commission who are already looking into this, the more support the better chance of shutting these companies down.INFO(at)gamblingcommission.gov.uk

23.07.2021 Trustpilot Bonus terms

Feel much better since uninstalling the apps run by these. Saved so much money from not wasting on the bogus bonuses the

Feel much better since uninstalling the apps run by these. Saved so much money from not wasting on the bogus bonuses they send out, rarely, if you are actually luckily enough to win anything... It's usually the bare minimum. Judging by what I have spent and a few friends of mine, as we did for resea

18.05.2021 Trustpilot Withheld payouts

Have basically stolen 1500 from my husband (who is a pensioner) who accidentally deposited it when he mistakenly deleted

Have basically stolen 1500 from my husband (who is a pensioner) who accidentally deposited it when he mistakenly deleted the point in his entry. When he tried to withdraw they have just put every obstacle in his way including asking him to submit 11 different forms of ID and then claiming it was ina

26.04.2021 Trustpilot Verification

I have contacted the company via telephone, live chat and email. I was advised by a lady on the phone to get a letter of

I have contacted the company via telephone, live chat and email. I was advised by a lady on the phone to get a letter off my go surgery to be able to verify my details. I did that and the surgery stamped and signed it for me and it’s still not good enough. Gutted that I have used this company as the

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