Intertops— player complaints: 9 in English

on more than one occasion, I couldn't withdraw over $1000 from intertops

This casinos behaviour is totally outrageous and I am seeing a lot of complaints on the forums of this exact same issue. First they reask me for verification for a month long just keep sending requests after I send them everything. They finally approved it weeks ago and still no payment made. Please help thanks

Hello dears, please, your help to verify my case. Intertops was unfair to me. This past April 25 I deposited into Intertops casino and had a nice win playing the slot machines. I ended with a balance of $37,700 dollars. Intertops had previously requested me to send them my ID, a bill, and later a selfie with my ID. I sent them everything and they paid me a withdrawal of $2,500. However after this large win they asked me again to send in my documents (May 1), which I promptly sent. They then specified that they need me to send a passport (May 5). I explained to them that I do not have a passport, and that with my country being in quarentine it is not possible to get one right now either. They then requested that I send them a more recent photo of my ID card and another selfie (May 15), which again I promptly sent. They said they received my email and updated my account (May 19), so I thought everything was in order. I then requested another withdrawal and waited for it to be sent to me. I later see that my withdrawal was cancelled and I had not been contacted by Intertops. After contacting them again, they requested again that I send them my ID and selfie (June 2), which again I promptly sent. I did not receive any updates from the casino until June 15 when they told me, "According to point 1.1.6 of our Terms and Conditions " Intertops reserves the right to close the account of any customer at its discretion, especially if no valid identification documents can be provided." Confused I asked them what they needed that I didn't provide. They responded "Your account has been reviewed, and the decision has been made to permanently close your account, as it did not pass our security checks. This decision will not be reversed." I provided the casino everything they requested promptly. With the excpetion of the passport that I didn't have, and am unable to get now because they government offices are closed here due to the pandemic. To say that I did not provide them with valid identification documents is a lie.

I am filing an online formal complaint with as many companies as possible against intertops Casino. Basically they said I was playing on a bonus issued on 8/5. I never got this bonus and never use this bonus I was playing on a debit that I deposited. I have put in thousands of dollars over time and never withdraw once. I finally got the approval to do a withdrawal and when I did I just got a email saying that I was on a bonus code. I have proof through two online chats where I took screenshots of these people confirming my withdrawal though balance was over $2,300. I have played on bonuses before and had an issue therefore I know the max payout is $150. Not to mention when you play on a bonus it will drop $150 no matter how high your winnings are. My balance never dropped. Plus I assure you I never put in a bonus because I didn't need to as I was playing with my own money. so I have screenshots of conversation where intertops confirmed my balance and even showed me how to withdraw it. The woman before this told me my wallet balance and also that it was over $2,300. I won't explain the details as it will not help in this matter but I have the screenshots that show it. There is no bonus in my history on intertops website. As a matter of fact the last deposit with my cash deposit. I never received an email with this phone is code and never use this bonus code. I deserve my money that I won. There was no bonus and I hope that they do not come back and tell me I used a bonus as the lady I just spoke to could not send me the proof. I've taken screenshots of my history report and shows no bonus. they're going to come back and say they're sorry and I apologize but I will be filing a small claims court form. This is completely unfair and fraudulent. I have plenty of proof through intertops employees saying my balance and screenshots where I clicked on my account information that says play true balance was zero, bonus balance was zero, withdrawal about global balance was over $2, 381.75. but he knows if I was on a bonus those numbers would be a lot different

MLB game called because of rain, 7 innings played (NYY@TOR 12/17/2018). Game official. A "Live Bet" for the game's outcome (winner) was wagered in the first inning, on what would become the winning team. The bet was returned like a push. I don't feel the rules clearly state this. The 4.4 section which defines what necessitates a Baseball official game is later contradicted or at least made unclear in section 8.5.2. "interrupted or cancelled and not continued on the same day, all undecided markets, which includes "Game Winner" are considered void." The market was decided, NYY was given the W as they lead going into the 8th inning, the game was called and official, not to be played on another day.

Hello, Intertops casino sent me this email after I tried to withdraw from my account: "This e-mail is to advise you that your pending withdrawal via Neteller for US$2500 has been declined as in checking your account the terms and conditions were not adhered to. Rule and regulations: 2.3 If customers withdraw money from their account and then return it, they will not be eligible for a re-deposit bonus. As a result of the above US$9100.95 has been deducted from your account as you are in violation of our terms and conditions (bonus was claimed on US$700 transfer to the casino which is not an actual deposit). The practice of transferring winnings to the casino and claiming bonuses has been done on numerous occasions. Should you require any further information or assistance, please feel free to contact us." The rule 2.3 says that I am not eligible for a bonus if I withdraw and return the money. I did not withdraw. I had from before that were in the sportsbook and I transferred $700 to the casino and claimed a bonus. This however is not withdrawing and returning. There are many options in the cashier, one is transfer and another is withdraw. They are different. If I can't claim a bonus with a transfer then they should say that, or not give me the bonus. I often leave money in my account to play with later and I only withdraw if I have a big win. They don't say anything to me about this when I lose. Only after I win. I think they are making up excuses to unfairly not pay me.

Hello, I received a $100 bonus birthday chip on 10/14 at Intertops. To my surprise I played and won a considerable amount of money ($2500). I requested a payment in the amount of $2000 and kept $500 in the sportsbook to bet on football. I left for vacation only to return to find that they decline my payout and stated I had violate a rule on the max bet per spin in the casino. This was not a rule that was known to me as it's not something I've ever heard of. When I questioned them they said I bet $20 on a spin which was over the $10 allowed. However, most of my winnings were already accummulated by the time I started betting higher. I am asking for mediation and help to get at least part of my winnings. I don't feel this is a fair rule at all and appears they are hiding behind this "rule" simply to not pay a winning player. Please help Thanks [EDIT] [EDIT] User name at Intertops: [EDIT]

I have been a user of Intertops for many years. Mainly sports betting. They have live betting which I enjoy. The odds and points change as the game is played. Earlier this week I put a nice little wager on a BB team that was down by 5 points with 4 minutes left. I got 3.55 to 1. It accepted the bet. I noticed after the game was finished that my bet only payed off my wager - just returning my initial bet. I emailed them....they responded that they posted the wrong odds and they returned my wager. They did this after the game was over...they basically changed their mind and didn't honor the wager. I explained to them that is pretty much fraud in my opinion. I am closing my account and moving on. Just a heads up to others that might think about trying them.

I am having an issue with intertops and their HALLOWEEN promo. I am being told that the redeem coupon page stated a max cash out of 500. I do not remember the redeem page having this max cash out and it was no where to be found in the terms. If anyone has a screen shot of the redeem page or was able to cash out more then 500 from this promotion, can you please post me a screen shot or PM me? The max cash out issue has cost me $1000.