Immerion Casino— player complaints: 13 in English

The player from Greece is experiencing a blocked withdrawal request of approximately €595, initially submitted three weeks ago, due to unresolved KYC verification. Despite providing the required documents, he faces excessive delays and seeks clarity on the verification status, any potential issues with his winnings, and restoration of his withdrawal functionality.The player from Greece is experiencing a blocked withdrawal request of approximately €595, initially submitted three weeks ago, due to unresolved KYC verification. Despite providing the required documents, he faces excessive delays and seeks clarity on the verification status, any potential issues with his winnings, and restoration of his withdrawal functionality. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 14 Sep 2026 | Resolved : 17 Sep 2026Automatic translation:

Player’s account verification is delayed. [Account] — unresolved

Player’s gambling problem relapses. [Other] — rejected_other

Player's withdrawal is delayed due to KYC. [Withdrawal] — waiting_for_casinoguru

The player from Brazil has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.The player from Brazil has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Written by JeanCasino Analyst & Complaint Specialist Submitted: 11 Aug 2026 Automatic translation:

The player from Argentina faces prolonged account verification, taking over a month, with the casino requesting different documents weekly, which he believes is a tactic to delay payments.

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The player from Brazil had requested a withdrawal less than two weeks prior to submitting this complaint. Their money hadn’t been received yet. We explained that withdrawals could take several days or weeks and might be delayed by KYC verification or a high volume of requests, so he was asked to wait at least 14 days. After the recommended time had passed, we requested an update, but the player later marked the complaint as resolved. The case was therefore closed as resolved.

First of all, I want to share that my experience with Immerion Casino has been extremely negative. I’ve been playing live casino games, and I’ve encountered countless technical errors – always from their side. For example, I placed €50 bets that were canceled by the system, but the money was never refunded to my account. This didn’t happen once or twice – it happened over 20 times! I contacted Immerion support many times, and all I ever received were empty apologies and vague promises that it would be resolved. Over the past 8 months, they have refunded only €300 out of the €1,200 that they owe me. Every time I reach out, I hear the same line: "We haven’t forgotten about it." But nothing changes. Honestly, this kind of customer service is completely unacceptable in 2025. What’s worse – when I actually win and try to withdraw my funds, they often cancel the withdrawal. When I ask why, they claim there’s an “ongoing investigation” to check if I won the money fairly. This is absurd – it’s an online casino! What kind of fraud are they imagining? Am I bribing virtual dealers? They freeze your withdrawals for 14 days or more, claiming it's a routine check – but during that time, you're free to continue playing (and most likely lose the money). It’s a very obvious tactic to delay payouts in the hope you'll spend it. From the bottom of my heart, I advise everyone: **stay away from this casino**. The support is useless – they don't solve anything. If there are any issues, they just keep apologizing and doing nothing. And if you ever win more than €500, be prepared: they’ll likely freeze your account for two weeks or more under the excuse of a "legal check." In my opinion, this is completely unethical and possibly illegal. If anyone knows how to take legal action or escalate this further, I’d appreciate any advice. I don’t think what they’re doing is lawful, and players deserve better.

Kyc does not approve documents, they are deliberately delaying the time. The documents were sent a long time ago and even several times. They asked for one document, two weeks later another, two weeks later another, when they could wait to ask for the ones they needed. When I sent them all, they already said that they would send them for verification, but after that they started asking again. I have been waiting for over two months now. Please help. Disputed amount: 700€ Casino: Immerion Casino Case #: 3313

I deposited and played normally on Immerion Casino (immerion3.com), and my balance reached $736.30. When I attempted to withdraw, I received a vague message saying my bets were “under review by the game/sports provider,” and that I could not proceed with withdrawals. I have contacted support but received no explanation or estimate of how long the review would take. I have not been asked for any documents, and no bonus terms were breached. I am being prevented from withdrawing legitimate winnings without any clear reason. I kindly request ThePOGG’s assistance to resolve this and ensure I receive my funds.

Does anyone els have problems with Immerion casino ??  My account has been under investigation for more than 24 days , whatever that may be ? i requested a withdrawal , and they have now blocked my account for withdrawals . i can still deposit and play but cannot make withdrawals (what a joke) so think twice before you play at Immerion. I dit complained to costomer service more than ons , but they always have a different exuse , first it coult take a few days , then it was 14 days and on the third occasion it was up to 30 days . so they are also lying . they want you to keep playing and loos everything so be carful and do not play at IMMERION

Made a deposit on immerion, cashed out teie without problems. 3rd time, my withdrawal was denied, now my withdrawals are locked because casino needs to review my games... Support said it will take 2 weeks. Well, its been over 2 weeks, and this casino is still holding me locked with withdrawing. Need some serious help here, because its been too Long Since the issue came. Thx Disputed amount: 15€ Casino: Immerion Casino Case #: 2787