Golisimo Casino— player complaints: 18 in English

Player’s account closure request is ignored. [Account] — waiting_for_casinoguru

Player believes that their withdrawal has been delayed. [Withdrawal] — waiting_for_casinoguru

Player claims that payment has been delayed. [Payment] — waiting_for_casinoguru

The player from Italy had her withdrawal canceled due to identity verification requirements, which she subsequently fulfilled. After verifying her account, the casino blocked it without explanation, leaving her with €740 still pending. She requested a refund of her remaining balance. She confirmed the winnings were from Pragmatic slots and were accumulated without a bonus. We reviewed the complaint history and rejected this complaint because the same issue had already been submitted and had previously been closed as unresolved, so no further action was taken there.

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The player from Italy had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn’t been processed yet. We explained that such delays could be normal and might be caused by KYC checks or a high volume of requests, so he was advised to wait up to 14 days. The complaint was then marked as resolved after he confirmed the issue had been fixed, so no further intervention was needed.

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The player from Germany deposited €150 and purchased a bonus game but received an error message indicating insufficient balance despite having funds. Although support claimed everything was fine, she could not access the game, and her €150 appeared to be lost. We asked for screenshots and communication with support, then reviewed her gaming history and found that the €150 was recorded as a bet that ended in a zero balance. She later confirmed that the issue was resolved by topping up her account and keeping at least €1.20 in balance for the bonus buy to work, so we closed the complaint due to lack of further response.

The player from Greece requested a withdrawal two weeks ago and has submitted all necessary documents, but continues to face delays. He receives no response to his emails, and live chat representatives are unable to provide information on when he will receive his funds.

The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The Complaints Team explained that withdrawal delays of up to 14 days were common due to verification or processing times and advised patience. After the recommended waiting period, the player failed to respond to follow-up inquiries. Consequently, the complaint was closed due to lack of communication, with the option to reopen if the player resumed contact.

The player from Greece had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. The player was informed that withdrawal processing could take up to 14 days due to KYC verification or high withdrawal volumes. After the recommended waiting period had passed, the player did not respond to follow-up inquiries from the Complaints Team. Consequently, the complaint was closed due to lack of communication, though the player could reopen it by resuming contact.

The player from Norway has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.

The player from Hungary experienced a significant delay with a €500 withdrawal request submitted on 26/05/2026 at Golisimo Casino, well beyond the three business days stated in the Terms and Conditions. Despite multiple inquiries, including the submission of KYC documents on 18/06/2026, the withdrawal remained unprocessed with no approval or communication from the casino. The complaint was taken over by a dedicated Resolver who contacted the casino for clarification. The issue was ultimately marked as resolved after the player confirmed that the matter had been resolved satisfactorily.

The player from Ireland had requested a withdrawal over two weeks prior, but it had not been approved despite her inquiries. She had noted the slow processing time and that, with the capped withdrawal limit, it would take over three months to access her winnings. The player had not completed KYC verification as there was no option to do so on the site, and this was her first withdrawal attempt. The complaint had been escalated to a dedicated Resolver who had attempted to contact the casino multiple times without success. Due to the casino's lack of cooperation and absence of a valid license or ADR service, the complaint was marked as unresolved, potentially impacting the casino's rating.

The player from Norway had won approximately 800,000 NOK at Golisimo Casino but was downgraded to a lower VIP level after verification, which restricted his withdrawal limits to only 5,000 NOK per day. Despite multiple communications with support and providing documentation proving the legitimacy of his winnings, he requested the restoration of his VIP status, increased withdrawal limits, and a proper explanation for the downgrade. We informed the player that the casino independently controlled VIP tiers and withdrawal limits, and we could not compel the casino to reinstate his previous status. The complaint was rejected as unjustified, and the player later marked the issue as resolved.

The player from New Zealand faced repeated issues withdrawing funds from Golisimo Casino, with a recent withdrawal of $1000 being cancelled without a valid explanation. Despite resubmitting multiple withdrawal requests, he received generic responses about bank errors and found other players experiencing similar problems. The player reported pending withdrawals totaling $2500 and confirmed no bonus usage and consistent payment methods. The casino cited a name entry error as the reason for the cancellation but assured no further issues upon resubmission. The complaint was closed due to the player's lack of response to the Complaints Team's inquiries, which prevented further investigation or resolution.

The player from Norway faced issues with account verification and received repetitive responses from the casino regarding his case. Despite winning the maximum payout and receiving congratulations, he saw no progress in accessing his winnings. The complaint was resolved after the player received confirmation from the casino's VIP manager via WhatsApp that his account was verified and a withdrawal was pending. We facilitated communication with the casino and monitored the case until verification was confirmed. The player marked the complaint as resolved following this update.The player from Norway faced issues with account verification and received repetitive responses from the casino regarding his case. Despite winning the maximum payout and receiving congratulations, he saw no progress in accessing his winnings. The complaint was resolved after the player received confirmation from the casino's VIP manager via WhatsApp that his account was verified and a withdrawal was pending. We facilitated communication with the casino and monitored the case until verification was confirmed. The player marked the complaint as resolved following this update. Written by LuciaCasino Analyst & Complaint Specialist Submitted: 24 May 2026 | Resolved : 10 Aug 2026Automatic translation: