Baloo.bet Casino— player complaints: 16 in English

16 Complaints

1↑ Last 30 days

1 Unresolved

21.537241259016d Last complaint

44.9 Risk index

€20,850 Disputed sum

Baloo.bet Casino: 16 complaints filed in English across 2 platforms, 1 still open, disputed sums €20,850. Most of them are about other (44%). Risk index 44.9. Texts below are the players' own words, as published on the source site; last complaint 2026-09-20.

Baloo.bet Casino in NeBlask: demand, licences, Trust Score →

What players complain about

Other 44% 7

Withheld payouts 25% 4

Verification 13% 2

Game fairness 13% 2

Bonus terms 6% 1

Status unknown 12 Closed, no outcome 3 Unresolved 1

Sources

Trustpilot 12 Casino Guru 4

Complaints by month

Questions and answers

How many complaints are there about Baloo.bet Casino?

The English-language record holds 16 complaints from 2 platforms, 1 of them without a resolution; 12 carry no status from the platform. The latest one is dated 2026-09-20.

What do players complain about?

Mostly other — 44% of cases, then withheld payouts (25%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 16 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 44.9 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 16

20.09.2026 Trustpilot Other

Baloo stole my money.€5000 please don't play in this scame websit.

04.08.2026 Casino Guru Withheld payouts Closed, no outcome

Baloo.bet Casino - Player’s withdrawals are delayed and under review.

The player from the Netherlands was facing ongoing delays with eight pending withdrawals totaling €7,850 from Baloo.bet, despite fully complying with numerous verification requests, including video verification. He sought confirmation of his completed verification, an estimated timeframe for processing his withdrawals, and payment of the outstanding amount. We confirmed that his verification had been completed and that he had received one €1,000 withdrawal, while the casino stated the remaining payouts would be processed under its withdrawal limits of €1,000 per week and €5,000 per month. The complaint was then closed because he stopped responding to our follow-up messages and reminders, so we could not continue the investigation.

04.08.2026 Casino Guru Other Closed, no outcome

Baloo.bet Casino - Player's account remains open despite closure requests.

The player from the Netherlands had repeatedly requested to close his account, but the casino kept it open. He claimed to have lost over €10,000 since making these requests and sought a refund of his deposits. We asked him to clarify whether he had requested simple closure or self-exclusion and to provide the related messages, but he did not respond to our follow-up and reminder. As a result, we were unable to continue the investigation and the complaint was closed for lack of communication.

03.08.2026 Trustpilot Verification

I’m leaving my third review because Baloo isn't giving me an answer; it’s been one review a month, so you can get an ide

I’m leaving my third review because Baloo isn't giving me an answer; it’s been one review a month, so you can get an idea of how long I’ve been fighting this.I STILL HAVEN'T RECEIVED A DAMN UPDATE ON MY VERIFICATIONON TOP OF BEING UNABLE TO WITHDRAW OR RECEIVE MY FUNDS FOR 6 MONTHS, NO ONE GIVES M

28.07.2026 Casino Guru Other Unresolved

Baloo.bet Casino - Player’s account closure request is delayed.

The player from the Netherlands had attempted to close his account at Baloo Bet due to a severe gambling addiction. He had been trying to do this since the beginning of the year through live chat and email, but had not received a resolution. He confirmed that he had completed KYC and had already sent all self-exclusion requests and the casino’s replies. We contacted the casino, which first confirmed that the account was permanently closed, then said it needed more time to investigate the self-exclusion handling, but it stopped responding. As a result, we closed the complaint as unresolved because the casino failed to provide the promised update.

18.07.2026 Casino Guru Withheld payouts Closed, no outcome

Baloo.bet Casino - Player claims that payment has been delayed.

The player from the Netherlands had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. He had won €6,000 and received partial payouts totaling €2,000, but the casino was withholding the remaining €4,000, citing incomplete verification. Despite providing extensive documents, including a notarized passport copy and bank transactions, the casino delayed processing without clear timelines. The complaint was closed due to the player's lack of response to follow-up inquiries, with the option to reopen if he resumed communication.

14.06.2026 Trustpilot Other

This site is bad.. also the people who work there dont do there job good. The VIP Managers are a joke. I asking for clos

This site is bad.. also the people who work there dont do there job good. The VIP Managers are a joke. I asking for closing my account over one month already. They answer with stupid response like your winning procents.. stay away from this site people, its so hard to get your account closed!! T

09.06.2026 Trustpilot Withheld payouts

UPDATE:There has been a significant development in my case.Casino Guru reviewed the complaint and concluded that Baloo b

UPDATE:There has been a significant development in my case.Casino Guru reviewed the complaint and concluded that Baloo bet Casino acted incorrectly in the handling of my case. As a result, Casino Guru stated that my funds should be returned from a specified date due to the casino's actions and handl

28.03.2026 Trustpilot Verification

very unprofessional company and their KYC is just a joke and zero professionalism.

01.03.2026 Trustpilot Game fairness

Unfortunately, this casino is really very criminal. Games where the reels spin very strangely or barely at all. This is

Unfortunately, this casino is really very criminal. Games where the reels spin very strangely or barely at all. This is really rigged. Stay away from here, people. I made a video of it, and it's already been sent to various parties, such as the supplier Pragmatic. Stay away from here. Criminal and f

02.02.2026 Trustpilot Other

He dirty scum-bags of Trustpilot. How can they have 2.3 star-rating when al reviews are one star. You guys are part of t

He dirty scum-bags of Trustpilot. How can they have 2.3 star-rating when al reviews are one star. You guys are part of the problem. Parasites!

22.01.2026 Trustpilot Other

I am going to write another review because I am literally flabberguested. This company literally refuse to close your ac

I am going to write another review because I am literally flabberguested. This company literally refuse to close your account, after my last review I have sended them another 5 emails, it’s actually insane what this company is doing. Worst service, worst RTP, worst casino ever! I hope a lot more peo

18.01.2026 Trustpilot Withheld payouts

biggest scam ever. deposited €20, i won so i wanted to cash out. It is not possible to cash out. they told me that i nee

biggest scam ever. deposited €20, i won so i wanted to cash out. It is not possible to cash out. they told me that i needed to bet at least €60. So i did that. was at €120 balance & still couldnt cash out. Scammers

29.12.2025 Trustpilot Game fairness

Another Costa rica casino with no RTP.To many dead spins and scatter bonussen that look manipulated to the bone , spinni

Another Costa rica casino with no RTP.To many dead spins and scatter bonussen that look manipulated to the bone , spinning 700 times to get one scatter bonus of 11x return this casino is just like them other Costa rica casino’s …. A scam , no RTp , just dead spins and losses .

12.12.2025 Trustpilot Bonus terms

stay away from here THIS IS PURE SCAM this people are thieves bonus games they never heard of and u dont get them if u t

stay away from here THIS IS PURE SCAM this people are thieves bonus games they never heard of and u dont get them if u take the welcome bonus they let first play ur own money and u get nothing and than u get the bonus money and that just the same nothing SO NOW I WARNING EVERYBODY IF YOU GONNA PLAY

10.12.2025 Trustpilot Other

i ask them to close my account and they don’t. Instead of closing my account I recieve daily a sms message on my iPhone

i ask them to close my account and they don’t. Instead of closing my account I recieve daily a sms message on my iPhone from them. On my account I did turn off recieve email or sms offers. Don’t trust this organization!

How the risk index is calculated and how complaints are labelled — the method behind this section.