GoldBet — player complaint #12579, 2026-08-06: account blocks

The player from Ireland had her account blocked due to the casino's claim that multiple accounts had been opened with her details, which she disputed. She said her winnings were from a bonus that had been wagered, and the casino had first confirmed the withdrawal before later refusing payment. She also reported that she no longer had access to the account and was unsure whether KYC verification had been completed. We closed the complaint because she did not respond to our messages, inquiries, and reminders, so no further investigation or solution could be provided.