goldbet casino— player complaints: 12 in English

The player from Poland requested the withdrawal of her remaining balance of approximately 1,000 PLN after her Goldbet.io account was blocked due to allegations of duplicate accounts. Although she accepted the account closure, she sought clarification on the withdrawal process as per Goldbet's Terms and Conditions, but her inquiries were met with generic responses. She said she had deposited 50 PLN, played only slots, and built the balance without using any bonus. We were unable to move the complaint forward because Goldbet Casino was not cooperating and had a repeated no-reaction policy, so the case was marked unresolved.The player from Poland requested the withdrawal of her remaining balance of approximately 1,000 PLN after her Goldbet.io account was blocked due to allegations of duplicate accounts. Although she accepted the account closure, she sought clarification on the withdrawal process as per Goldbet's Terms and Conditions, but her inquiries were met with generic responses. She said she had deposited 50 PLN, played only slots, and built the balance without using any bonus. We were unable to move the complaint forward because Goldbet Casino was not cooperating and had a repeated no-reaction policy, so the case was marked unresolved. Written by TomasComplaint Specialist Submitted: 24 Sep 2026 | Unresolved : 03 Oct 2026Automatic translation:

The player from Poland found her Goldbet account suddenly blocked after a win, despite having had no prior issues. She contacted support but received no assistance, as her request for account restoration was immediately rejected. She said she had played for about two months, won 1,500 PLN on Thunderline Express Hold & Win, and the balance was not linked to a bonus. We were unable to move the complaint forward because Goldbet Casino had a repeated no-reaction policy and was not cooperating with us. The complaint was marked unresolved, as no resolution could be reached without the casino’s assistance.The player from Poland found her Goldbet account suddenly blocked after a win, despite having had no prior issues. She contacted support but received no assistance, as her request for account restoration was immediately rejected. She said she had played for about two months, won 1,500 PLN on Thunderline Express Hold & Win, and the balance was not linked to a bonus. We were unable to move the complaint forward because Goldbet Casino had a repeated no-reaction policy and was not cooperating with us. The complaint was marked unresolved, as no resolution could be reached without the casino’s assistance. Written by TomasComplaint Specialist Submitted: 18 Sep 2026 | Unresolved : 29 Sep 2026Automatic translation:

The player from Spain deposited €20 and won €400 but faced issues withdrawing his winnings as the casino claimed his account was a duplicate, despite his verified documents. He had been trying to contact the casino for a week without receiving a clear response. We asked for details about any shared devices or Wi‑Fi and requested the full casino communication, but the casino did not cooperate. As a result, the complaint was closed as unresolved under our No Reaction Policy because the casino repeatedly ignored our attempts to mediate.The player from Spain deposited €20 and won €400 but faced issues withdrawing his winnings as the casino claimed his account was a duplicate, despite his verified documents. He had been trying to contact the casino for a week without receiving a clear response. We asked for details about any shared devices or Wi‑Fi and requested the full casino communication, but the casino did not cooperate. As a result, the complaint was closed as unresolved under our No Reaction Policy because the casino repeatedly ignored our attempts to mediate. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 12 Sep 2026 | Unresolved : 27 Sep 2026Automatic translation:

The player from Mexico reported that his account had been blocked and a withdrawal of $180 USD had been rejected, allegedly due to having multiple accounts, which he denied. He had successfully made previous withdrawals and believed the issue might have been related to a bonus. He had provided evidence to support his claims and asserted that his account had been verified with real data. We were unable to resolve the case because the casino did not respond to our repeated attempts to mediate the dispute. As a result, the complaint was closed as unresolved under the casino’s no-reaction policy.The player from Mexico reported that his account had been blocked and a withdrawal of $180 USD had been rejected, allegedly due to having multiple accounts, which he denied. He had successfully made previous withdrawals and believed the issue might have been related to a bonus. He had provided evidence to support his claims and asserted that his account had been verified with real data. We were unable to resolve the case because the casino did not respond to our repeated attempts to mediate the dispute. As a result, the complaint was closed as unresolved under the casino’s no-reaction policy. Written by AttilaComplaint Specialist Submitted: 18 Sep 2026 | Unresolved : 25 Sep 2026Automatic translation:

The player from the Czech Republic faces an unauthorized account blocking at Goldbet casino, which was attributed to a supposed violation regarding duplicate accounts. They deny owning multiple accounts and have attempted to resolve the issue through numerous emails but only receive automated responses. Their main goal is to have their account unblocked for normal gameplay. Eventually, the complaint was closed as unresolved under our No Reaction Policy because the casino repeatedly ignored our attempts to mediate.The player from the Czech Republic faces an unauthorized account blocking at Goldbet casino, which was attributed to a supposed violation regarding duplicate accounts. They deny owning multiple accounts and have attempted to resolve the issue through numerous emails but only receive automated responses. Their main goal is to have their account unblocked for normal gameplay. Eventually, the complaint was closed as unresolved under our No Reaction Policy because the casino repeatedly ignored our attempts to mediate. Written by KristinaComplaint Resolution Center Team Lead Submitted: 23 Sep 2026 | Unresolved : 28 Sep 2026Automatic translation:

The player from Ireland has been attempting to withdraw €900 in real money but has faced a verification delay, with the process exceeding the promised 48 hours.The player from Ireland has been attempting to withdraw €900 in real money but has faced a verification delay, with the process exceeding the promised 48 hours. Written by KarlaCasino Analyst & Complaint Specialist Submitted: 20 Sep 2026 | Resolved : 22 Sep 2026Automatic translation:

The player from Curaçao has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from Curaçao has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 16 Sep 2026 | Resolved : 16 Sep 2026Automatic translation:

Player's not able to access his account. [Account] — rejected_other

Player has an issue accessing the welcome bonus. [Bonus] — unresolved

Player is confused by self-exclusion request. [Self-exclusion] — rejected_other

Player wants refund due to self-exclusion violation. [Self-exclusion] — rejected_other

Player's winnings have been delayed after account closure. [Account] — waiting