MrSuperPlay Casino— player complaints: 11 in English

11 Complaints

0▼ Last 30 days · was 1

0 Unresolved

37.642836965231d Last complaint

— Risk index · no statuses

MrSuperPlay Casino: 11 complaints filed in English across 1 platform. Most of them are about other (36%). Texts below are the players' own words, as published on the source site; last complaint 2026-09-04.

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What players complain about

Other 36% 4

Game fairness 36% 4

Account blocks 18% 2

Withheld payouts 9% 1

Status unknown 11

Complaints by month

Questions and answers

How many complaints are there about MrSuperPlay Casino?

The English-language record holds 11 complaints from 1 platform; 11 carry no status from the platform. The latest one is dated 2026-09-04.

What do players complain about?

Mostly other — 36% of cases, then game fairness (36%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 11 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

There is no risk index here: no platform recorded a status for any of these complaints, and without a status the unresolved share cannot be known.

Complaints 11

04.09.2026 Trustpilot Game fairness

Domino Dreams who is supported by Superplay is a scam. I completed 29 levels and never recieved a single reward. I reach

Domino Dreams who is supported by Superplay is a scam. I completed 29 levels and never recieved a single reward. I reached out to customer support who put me in contact with Edward who lied to me and said that I had already recieved two rewards. I should have won over $300 but recieved $0. I played

25.03.2026 Trustpilot Other

I suffer from depression and anxiety and struggle with poor decision making. I spend too much money on the game asked fo

I suffer from depression and anxiety and struggle with poor decision making. I spend too much money on the game asked for help deleting my account just get ignored. Very slow to reply if any reply at all hard times and still not resolved.

14.12.2025 Trustpilot Game fairness

Game crashes all day ,everyday , as soon as you get close to collecting something good , it crashes and you get nothing

Game crashes all day ,everyday , as soon as you get close to collecting something good , it crashes and you get nothing . Stay away from this company , all they make is crashing games . Should be called CRASHED FROM POP UPS

12.11.2025 Trustpilot Account blocks

Nyspins I had a win with this company, and they simply didn't say anything, deleted my account, and didn't pay me. I sub

Nyspins I had a win with this company, and they simply didn't say anything, deleted my account, and didn't pay me. I submitted all the requested documents, they stalled me for several days, then deleted my account and didn't pay me £12,000. I'm very indignant and will contact all the relevant author

30.11.2024 Trustpilot Other

They have bn taking money out of my bank.today.and I haven't even been on it..i have bn at hospital all day and night .w

They have bn taking money out of my bank.today.and I haven't even been on it..i have bn at hospital all day and night .what can I do..can someone give me sum advice please. Thank you.

10.10.2024 Trustpilot Other

Consumers beware. They have motive for stealing our money in the amount of $1.25 billion. Search why playtika is betting

Consumers beware. They have motive for stealing our money in the amount of $1.25 billion. Search why playtika is betting big on superplay. Let's hold them accountable for their unethical business practices. They are straight up robbing us.

03.09.2024 Trustpilot Game fairness

SuperPlay D.B.A.as Dice Dreams is very unethical. It used to be a fun game in fact I loved it so much it is the only onl

SuperPlay D.B.A.as Dice Dreams is very unethical. It used to be a fun game in fact I loved it so much it is the only online game I had ever spent money on. In fact $100's. For days and months it will just knock you off of the game and when you get to the Fight, Raid, or Attack it would just kick you

23.08.2024 Trustpilot Account blocks

This company steals from customersNever received anything I have paid for on their games. Impossible to contact any cust

This company steals from customersNever received anything I have paid for on their games. Impossible to contact any customer support. After trying relentlessly for weeks they just banned my account and I never received a refund. Luckily I could dispute all payments

06.03.2024 Trustpilot Withheld payouts

This company does not payout and Domino dreams is a scam. AVOID

26.02.2024 Trustpilot Game fairness

At first this game was fun and now it has turned out people being knocked off and support not going in and fixing it I t

At first this game was fun and now it has turned out people being knocked off and support not going in and fixing it I think they need to reimburse the customer for the money they have spent on it and it knocking them out yes you woe that back to the customer the BBB is getting a complaint this has

19.02.2022 Trustpilot Other

So this is 4th review of Genesis Global LTD coz this story never ends. I delated first one coz was to long, so was unabl

So this is 4th review of Genesis Global LTD coz this story never ends. I delated first one coz was to long, so was unable to put all details. I received pointless automatic respond for second one. 3th one was flagged for promotion (i guess i shouldn't put website name of organisation who can help fi

How the risk index is calculated and how complaints are labelled — the method behind this section.