GoKong Casino— player complaints: 19 in English

Very boring site never bring the bonus on the games and on golden winner the gold never breaks not worth the money this site rubbish

Won £700 but had deposited a lot more than that. Trying to withdraw, ID has been approved but still no money. Live chat doesn’t work and no number to call. Resulted in emailing customer complaints so just got to wait. It shouldn’t take this long to get your money. They are quick to take it.

Terrible fake app .just another ai generated load of rubbish .gameplay is outrageously poor .customer service are useless . Do not close your account when requested . It is just another site robbing people . Taking full advantage of vunerable people .stay away from these sites they are set to take a

The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 01 Sep 2026 Automatic translation:

Half a star isn't worthy . Slots are clearly rigged. Placed £800 on a game at £2 per spin l, so 400 spins. I won 4 repeat 4 times a grand total of £4.60. No free spins and when counting how many times 2 scatters came in , this was NEVER . DIDNT stand a chance. I did have. Nice won of £400 when I 1s

DO NOT USE THIS WEBSITE/“CASINO” THEY ARE SCAM ARTISTS WHO SHOULD NOT BE ALLOWED TO OPERATE

Won £300 received in less than 5 minutes then 10 minutes later won a further £585 4 days in and still they won’t reply to emails or my ID check .. it was all approved and my profile also says approved .. it’s definitely a scamming site shouldn’t be aloud to continue I never had such problem with oth

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1 star is too much for this company. I deposited, realised they didnt offer a live casino feature, had my account blocked, and have been requested to upload drivers license, bank statements, bills etc, just to get my original deposit back, without ever spending a penny on any game.Customer service i

The player from Germany had been trying to verify her account since early December 2025, frequently uploading the required documents, which Gokong repeatedly rejected without explanation. This ongoing issue had lasted for three months, and her last successful payout had occurred on November 27, 2025. We later received confirmation from the casino that her withdrawals had been processed in stages, with several cancellations and delays, but the remaining withdrawals were eventually completed on 03/07/2026. As no further response was received from her after our final follow-up, the complaint was closed for the moment due to lack of communication.

Absolutely ridiculous. Few games to choose from. Pure ripp off of your money. Live chat don't work. Constantly tripping out,can't send the message. Opened account,put 50 quid,lost it of course with not even 1 pound win back. No possibility to close account by yourself, BUT they need all your person

Awful casino.Played for around 4 months and never won anything (I accept you cant win everytime, but never is hard to accept). They don't have live chat that lets you speak to anyone human and you will wait weeks for an email reply.Avoid

Very poor customer service and come across as a scamm8ng site I am still waiting for a withdrawl over £2000. I submitted all identitification and it has all been accepted they were also requesting my wifes id and a cipy of our marriage licence also a phot of my wife for some weird reasons yet the f

I deposited £1000 ..I never even had a game..next time I visited the site my funds were £0.00.

Complete scam! I won money and when I withdrew the put the money in another bank account that wasn’t mine. I have never seen the account number they claimed I authorised.

The Kong casino doesn't give your deposit back, and make it very difficult to withdrawal your deposit back, it's completely scam .I have been paid £100 deposit and when I realised that the company hasn't got the roulette game and the withdrawal of money time limit is 2 weeks , i did not play and wa

I would put zero stars if I could hands down the absolute worst the stingiest slots game I've ever played.And the lies boy do they lie just the biggest scumbags online

I have been waiting 3 days now for a withdrawal, tried to contact them had not a single word back , no emails nothing. my account is verified and it’s saying pending due to account verification. i like suing this site but this site is a joke probably the worst platform for taking your money and doin

I have been waiting over a month now to take out my winnings out from kong casino and iv got nothing.they told me to send over documents card info ect then over the last week iv been emailing them and now im not even getting a reply.this is such a joke as no other online gambling company ever takes