Gday - maximum win cap
Dear ThePogg,
I had an major win with Gday casino on October 8, 2018, and now they are being extremely sneaky about it.
I made a deposit, and received a deposit offer of 100 % on my deposit of 500$.
After my big win (have a video), I received a call from the head of VIP. He said everything was okay and your weekly withdrawal limit should be set to 7500$ per week(which was not mentioned in their terms, just to mention).
He also stated that "we currently do not have a VIP program but if you keep playing with your balance, we can increase your withdrawal limits". Obviously they would love it if gambled my winnings away.
After reading their terms on the second day, I asked chat support for the manager to give me a call but never received a call, and then when I went back on chat the day after they would not transfer me to the VIP team which I found odd.
After 60 hours my withdrawal was also not processed and then today I received this email....
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Dear xxxxxx,
We have reviewed your account and can confirm as follows:
On 8th October 2018, you contacted our Customer Support to request a different offer to the one that had been sent to you by our casino via email. After discussions, you were provided with a new offer to accept which was a 100% deposit match bonus up to $500.
You accepted this offer in knowledge that it revoked the old offer. As a result, our general Website terms and standard Promotional terms apply to this offer.
As per Clause 8 of our standard Promo Terms (which are available on our website), any bonus that is cash or bonus received from the casino, for example via Customer Support, is classified as an instant bonus. We reserve the right to limit any winnings from an instant bonus to 10 times the value of that instant bonus.
Therefore, the bonus you were awarded was valued at $500, meaning that any winnings can be restricted to 10x that value, being $5,000.
Your winnings have therefore been capped to $5,000 and we have adjusted your casino cash balance accordingly. It is your option whether you wish to play, or withdraw, this cash value.
Yours sincerely
Accounts Team
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They are applying a completely different term on my winnings so they can get away from not paying me what is rightfully mine.
My bonus is not considered free money nor an instant bonus. I had a match offer on my deposit. Its considered a deposit offer.
I received an email regarding a 100% up to 50$ offer, which was not available on the account that day. However if I made a deposit of 500 and up it would be matched 100%, so I made my deposit and proceeded to play.
The casino is taking the wrong route regarding my winnings, by applying the wrong website terms on my win. What they are trying to do to me is absolutely disgusting.
I am expecting this casino to live up to its brand and pay me all of my winnings.
Thepogg, if you need any information you may contact me.
