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G'Day — player complaint #66772, 2016-07-07: bonus terms

G'Day: a player complaint filed on 2016-07-07, about bonus terms, status — rejected. Published on CasinoReviews. One of 7 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.

2016-07-07 CasinoReviews Bonus terms Rejected

Gday - casino State irregular game play and forfeit winnings

I used a bonus offer of 200% and 100 complimentary spins if I deposited £20. On playing I had quite a bit of luck and got up to approximately £1500 and keep checking to see if I had wagered enough to meet the requirements so I could withdraw what I had left. I got there with approx £950 left processed a withdrawal for £800 and played the rest of the funds until they were gone. They emailed me stating that I had breached clause 6 and they had deemed my play irregular play as I had played a bet of more than £5 before the welcome bonus had been released. My winnings were now forfeited and withdrawn and my deposit put back in to withdraw. I have asked why if betting more than £5 would have forfeited my winnings did they allow me to do so with no warning? I read over the terms and conditions and don't recall seeing this stated when they text me this bonus welcome offer 3 times. Never before have I experienced a maximum bet limit only a wagering requirement . My username with them is [EDIT] or [EDIT] My email is [EDIT] I made my first deposit with them on 2/7/2016 of £20 to receive this bonus. Thank you

Complaint data

Case number
#66772
Filed
2016-07-07
Status
Rejected
Category
Bonus terms
Place among complaints about G'Day
6 of 7 by date, newest first
Source
CasinoReviews — original ↗
Text
215 words, as published

The summary, statuses and disputed sums are on the operator page.

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