G'Day— player complaints: 7 in English

Hello, I made a withdraw on 16th of November and on 23th of November I received email stating that my account is under review. It has been 13 days from that email now and I have received no updates. I have tried asking them but they are not able to give me any information about the case. I feel like they are delaying the withdrawal on purpose.

I was playing welcome bonus of G`Day Casino 31.1.2021. I made a deposit of 100euros and got 100euros bonus for the casino. I was playing razor shark - slot game with my bonus money. I had wagered successfully and after that I had 16.789 euros balance. I had sent all the documents for the casino and they had already accepted. I made the withdrawal of 5000euros and they paid it and after it they asked some more documents. I sent all documents what they asked. After that they told I have broken bonus terms. 4.1 By opening an account with us and/or by using the Website you acknowledge, agree and warrant that you: • are at least 18 years of age and above the legal age for gambling in the jurisdiction you are a resident; • are legally capable of entering into binding contracts; • have supplied all information when registering with the Website that is accurate and complete and will ensure that such information is kept updated throughout your use of the Website; • are resident at the address you provide us and are a resident in a territory that permits gambling to occur; • are not restricted from opening an account under clause 7 (Restricted Territories); • have not excluded yourself from gambling on this Website; • have a valid bank account or credit or debit card or alternative payment method; • you are the legitimate owner of the money you deposit and any money that you deposit into your account is not tainted with any illegality and does not originate from any illegal activity or source; • have no existing accounts registered by you on this Website; • you are not playing or acting on behalf of somebody else and you will not sell, transfer and/or acquire accounts to/from other players; • participation on the Website is for fun and not for financial dependency (or similar) reasons; and • will comply with the Terms of Use at all times in relation to your use of the Website. 4.2 By registering for an account, you hereby consent to us contacting you through any and all means of communication (whether in written or verbal form and including, but not limited to email, telephone and SMS) in respect to matters relating to your account. I have not broke any rules. I play very much online casinos and I really know what is wrong and what is right with playing bonuses in online casinos. They haven’t any evidences that I have broke the rules. G´Day Casino is mga-licensed and I trust casinos which has mga-license. This kind of action is not possible with mga-casinos!

I posted on the Casinomeister forum about this and was advised to come over here. I requested a withdrawal of £198.59 from Gday on Friday 1st March, it says on their website they process after 2 business days, so I emailed them yesterday said thanks for the win (it came from 15 freespins) and asked them to chase and ask how much longer. I got a reply later that day the main bit is below Your withdrawal is currently with the relevant team being reviewed. Kindly keep a close eye on your emails for further feedback. We do apologize for any inconvenience this may have caused you in anyway. Your patience is greatly appreciated in this regard. I emailed again yesterday to chase asking them why they are sitting on the withdrawal, they replied saying 'Thank you for the email. We trust that you are well. With regards to your last email. Your account is still with the relevant department for review. As soon as there is any feedback you will be the first to know please keep an eye on your emails.' I am pretty surpised at how long its taking given that they say they take 2 business days to process. Can you help

Dear ThePogg, I had an major win with Gday casino on October 8, 2018, and now they are being extremely sneaky about it. I made a deposit, and received a deposit offer of 100 % on my deposit of 500$. After my big win (have a video), I received a call from the head of VIP. He said everything was okay and your weekly withdrawal limit should be set to 7500$ per week(which was not mentioned in their terms, just to mention). He also stated that "we currently do not have a VIP program but if you keep playing with your balance, we can increase your withdrawal limits". Obviously they would love it if gambled my winnings away. After reading their terms on the second day, I asked chat support for the manager to give me a call but never received a call, and then when I went back on chat the day after they would not transfer me to the VIP team which I found odd. After 60 hours my withdrawal was also not processed and then today I received this email.... ------------------------------------------------------------------------- Dear xxxxxx, We have reviewed your account and can confirm as follows: On 8th October 2018, you contacted our Customer Support to request a different offer to the one that had been sent to you by our casino via email. After discussions, you were provided with a new offer to accept which was a 100% deposit match bonus up to $500. You accepted this offer in knowledge that it revoked the old offer. As a result, our general Website terms and standard Promotional terms apply to this offer. As per Clause 8 of our standard Promo Terms (which are available on our website), any bonus that is cash or bonus received from the casino, for example via Customer Support, is classified as an instant bonus. We reserve the right to limit any winnings from an instant bonus to 10 times the value of that instant bonus. Therefore, the bonus you were awarded was valued at $500, meaning that any winnings can be restricted to 10x that value, being $5,000. Your winnings have therefore been capped to $5,000 and we have adjusted your casino cash balance accordingly. It is your option whether you wish to play, or withdraw, this cash value. Yours sincerely Accounts Team --------------------------------------------- They are applying a completely different term on my winnings so they can get away from not paying me what is rightfully mine. My bonus is not considered free money nor an instant bonus. I had a match offer on my deposit. Its considered a deposit offer. I received an email regarding a 100% up to 50$ offer, which was not available on the account that day. However if I made a deposit of 500 and up it would be matched 100%, so I made my deposit and proceeded to play. The casino is taking the wrong route regarding my winnings, by applying the wrong website terms on my win. What they are trying to do to me is absolutely disgusting. I am expecting this casino to live up to its brand and pay me all of my winnings. Thepogg, if you need any information you may contact me.

It's for casilando casino, gday casino, Miami dice casino, the WHG group, they have closed all my accounts saying I have a gambling problem?! They owe me £220 from Miami dice and £1200 from gday casino, and £550 from casilando, if they are going to close my accounts and not pay me what I'm owed I would like the £12000 deposits from the month of May back, u can't just say oh well go away now! That would not happen in a real casino! I'm so angry by this, I contacted ecogra and they say it's a responsible gambling issue and gave me the link here, they have excluded me and say that's it! This is so unfair the lady emailing me was [EDIT], please help me get my deposits back they are rip off merchants!!

I used a bonus offer of 200% and 100 complimentary spins if I deposited £20. On playing I had quite a bit of luck and got up to approximately £1500 and keep checking to see if I had wagered enough to meet the requirements so I could withdraw what I had left. I got there with approx £950 left processed a withdrawal for £800 and played the rest of the funds until they were gone. They emailed me stating that I had breached clause 6 and they had deemed my play irregular play as I had played a bet of more than £5 before the welcome bonus had been released. My winnings were now forfeited and withdrawn and my deposit put back in to withdraw. I have asked why if betting more than £5 would have forfeited my winnings did they allow me to do so with no warning? I read over the terms and conditions and don't recall seeing this stated when they text me this bonus welcome offer 3 times. Never before have I experienced a maximum bet limit only a wagering requirement . My username with them is [EDIT] or [EDIT] My email is [EDIT] I made my first deposit with them on 2/7/2016 of £20 to receive this bonus. Thank you

Hi I recently joined G'Day casino I lost a bit at first then I won $2400. I tried to withdraw my money but they said I would have to put in another $500 making a total of $3100 and bet it thru there slots machine and they would give me the balance what was left if any. I told them from the start I only wanted to only play blackjack, they say because I took a bonus and broke rules. That's it.