Gala — player complaint #67251, 2013-12-20: verification
Gala: a player complaint filed on 2013-12-20, about verification, status — closed, no outcome. Published on CasinoReviews. One of 14 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
2013-12-20CasinoReviewsVerificationClosed, no outcome
Gala - £8k Taken as 'Failed Security'
I signed up to Gala, got their welcome bonus and finished on £8950 after finishing the wagering.
I sent all my ID off as requested, but Gala have just emailed me back saying I have 'failed security' so my account has been closed, my winnings confiscated and my deposit paid back to me.
I pleaded my case, but all they have sent to me is;
Dear [EDIT],
Unfortunately, we have been unable to verify your details and therefore have failed our security checks.
We wish to confirm that your account has now been closed.
Kind regards
[EDIT]
Account Security Department
Gala Coral Group
They won't tell me anything else. I have sent them all the ID they have asked for and they won't tell me what they need for me to pass security.
Please help.
