Fiery Play Casino— player complaints: 14 in English

Reason: Declined payment HelloI am writing to request assistance with my withdrawal of €660 from Fiery Play Casino (Account email: ⁠< email removed >, Customer ID: 221647789044).For weeks, the casino has been stalling my payout by trapping me in an endless KYC verification loop. They requested a selfie holding my ID card alongside a handwritten paper showing my account email address and today's date. I successfully created and provided this exact photo. However, their internal profile upload system rejects the valid image arbitrarily with an error.When I tried to resolve this directly with their live support agents and via their official Telegram support bot, they refused to accept the valid photo for security reasons, completely ignored the direct evidence, and kept sending automated template responses demanding I use their broken web portal.I have fully cooperated, provided all requested identity and payment details (paysafecard / virtual card masking 539572******5192), but they are intentionally delaying my legitimate winnings.I kindly ask the AskGamblers team to intervene and help me get my account verified and my €660 payout released. Thank you!

The player from Finland has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.The player from Finland has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 08 Aug 2026 | Resolved : 10 Aug 2026Automatic translation:

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The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn’t been processed yet. We explained that withdrawals could take several days or weeks, often due to KYC verification or high withdrawal volume, and asked him to wait at least 14 days. As he did not respond to our follow-up messages, we were unable to continue the investigation. The complaint was closed for now due to lack of response.

= 0 }).length === 0) { var date = new Date(); date.setTime(date.getTime()+(7*24*60*60*1000)); document.cookie = "restCSSIsCached=true; expires=" + date.toGMTString() + "; path=/"; } } LUX=function(){var n=Math.floor;function t(){return Date.now?Date.now():+new Date}var r,a=t(),e=window.performance||{},i=e.timing||{navigationStart:(null===(r=window.LUX)||void 0===r?void 0:r.ns)||a};function o(){return e.now?n(e.now()):t()-i.navigationStart}(LUX=window.LUX||{}).ac=[],LUX.addData=function(n,t){return LUX.cmd(["addData",n,t])},LUX.cmd=function(n){return LUX.ac.push(n)},LUX.getDebug=function(){return[[a,0,[]]]},LUX.init=function(n){return LUX.cmd(["init",n||o()])},LUX.mark=function(){for(var n=[],t=0;t

The player from Newfoundland and Labrador was facing difficulties withdrawing winnings after verifying KYC requirements and sending multiple documents. He encountered further requests for proof of a deposit he had not made and was unable to get a response from customer support despite sending his bank statement. We asked for clarification about the disputed deposit and any bonus use, and after he confirmed the first $10 deposit and later the $150 deposit, he reported that he had been verified. The complaint was then resolved after the casino completed verification and the player confirmed the issue was resolved.

The player from Ireland was facing repeated document verification requests despite having completed the verification process within the last 8 weeks. She had submitted multiple documents, including a selfie, that continued to be rejected. She felt frustrated as her withdrawal had been delayed. We asked her for more details and communication with the casino, but she did not respond to our follow-up messages and reminders. As a result, the complaint was closed for now because we were unable to investigate or propose a solution without her input.

The player from Bulgaria claims a violation of Responsible Gambling principles by Fieryplay Casino, as they reopened his account after a self-exclusion request, resulting in the loss of his €2,500 tournament winnings. Despite his attempts to secure his balance after self-excluding, the casino's support team did not honor the mandatory cooling-off period.

anything lower than one star. the most useless and fake betting app and site. I have sent more and more documents to verify but keeps getting rejected. every required document I have sent with clear picture. it still gets rejected. I deposited 150€ but it's all gone because I can't even with draw my

This casino is not LEGITIMATE.They will do everything they can to discourage you during the KYC process. They will refuse everything, even when everything is perfectly legit/what they ask for. They simply want you to give up and, at the same time, forfeit your winnings. They asked for proof of depos

I had to spend multiple hours over multiple days trying to get verified, gave them everything they asked for multiple times but it was never enough....eventually get verified and about 1 month later I am going through the same thing again! It still shows my account as being verified but apparently i

Big fat scam, they tell u alot of things and nothing is granted - 0 stars

It’s bad until you want to withdraw your money, then it’s horrible…

The site is a scam. Everything works until you want to withdraw your money. They asked me to verify identity and after I provied more than 30 photos of credit cards, e-wallet screenshots they still won't accept the documents and ofcourse withdrawals are suspended.Don't even think about it to add you