FatPirate Casino— player complaints: 16 in English

The player from Italy has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from Italy has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 29 Sep 2026 Automatic translation:

Player's withdrawal request remains delayed. [Withdrawal] — unresolved

Player's self-excluded account has been reopened. [Account] — no_react_reg_bad

Player's withdrawals are delayed due to KYC issues. [Withdrawal] — waiting

The player from the United Kingdom, a loyal VIP level 4 member, faced withdrawal restrictions following a significant win. Despite providing KYC documents promptly, they continued to receive repeated messages with no progress on their case. We asked for clarification about the winnings, bonus use, prior withdrawals, and KYC status, and the complaint was then marked as resolved by the player. The issue was considered resolved because the player confirmed the matter had been settled.

The player from the Netherlands filed an official complaint against FatPirate Casino for failing to honor her self-exclusion requests and exploiting her gambling addiction. She demanded a full refund of €17,000 in deposits made since February 20, 2026, backed by a detailed timeline of events demonstrating systemic breaches of Responsible Gambling standards. In the end, the complaint was closed as unresolved because the casino’s non-cooperation prevented verification of the disputed funds and account actions.

The player from Italy faced a significant delay in withdrawing €500 in winnings from FatPirate Casino, with over 36 days having passed since his deposit and no concrete explanation provided by customer support. He successfully completed the identity verification (KYC), but despite multiple requests, he received only generic automated responses and had not yet received his funds. We asked him for more details about the games played, bonus use, support replies, and possible crypto deposits, but he did not respond. Due to his lack of communication, we closed the complaint without a resolution.

The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting this complaint. Their money hadn’t been received yet. We explained that withdrawal processing could take up to 14 days and could be delayed by KYC checks or a high volume of requests, so he was asked to wait and cooperate with the casino. As no response was received to our follow-up messages and reminder, we were unable to continue the investigation. The complaint was closed for now due to a lack of response.

The player from the United Kingdom had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player was advised to wait at least 14 days for the withdrawal to be processed, considering possible delays due to KYC verification or high withdrawal volumes. After the recommended time frame had passed, no response or update was received from the player despite reminders. Consequently, the complaint was closed due to lack of communication, but the player could reopen it if they chose to resume contact.

The player from Italy had submitted a withdrawal request on June 19th but continued to face delays, receiving only requests for patience from the casino. She confirmed it was her first withdrawal and that she had submitted the required documents without using a bonus. Despite multiple attempts by the Complaints Team to gather more information and evidence from her, the player did not respond further. Consequently, the complaint was closed due to lack of cooperation, with the option to reopen if she chose to resume communication.

The player from Greece had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. We had advised him to wait at least 14 days for withdrawal processing due to potential KYC verification or high withdrawal volume delays. After the recommended time frame had passed, we followed up for an update and requested additional information to fully understand the situation. The issue was marked as resolved after the player confirmed the resolution.

The player from Italy had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The delay was explained as a common occurrence due to processing times and KYC verification. After the recommended waiting period, the player confirmed receipt of the withdrawal. The complaint was then marked as resolved by the Complaints Team.

The player from Norway requested to close his account, but the casino did not take action, resulting in further losses. He provided all necessary information in the PDF files. We tried to obtain the missing chat transcript and other evidence, but the casino did not cooperate and did not provide a response. As a result, the complaint was closed as unresolved because no confirmation or evidence from the casino side was received.

The player from Germany submitted a complaint against FatPirate for improperly handling his account. Despite being permanently blocked due to gambling addiction, he received a promotional email, was able to log in, and generated over €3,000 in revenue, ultimately losing his remaining balance of €250. He emphasized violations of responsible gaming principles and sought assistance in clarifying the situation and potentially recovering his losses. The casino confirmed the account had been permanently closed, no deposits were made after reopening, and the player only used a bonus which was lost. Promotional communications were removed from the player’s contact details, with up to 48 hours allowed for the change to take effect. Due to the player’s lack of response to follow-up inquiries, the complaint was rejected without further action.

The player from the United Kingdom won over 42,000 on June 15 and requested a withdrawal two weeks earlier, which had been under review. She was frustrated with repeated responses about delays and was seeking clarity on when she could access her winnings. She later confirmed that the first withdrawals were received after 15/16 days, with no KYC checks required and no bonus used, but she still had over £39,000 pending and was concerned that each payout might take too long. We asked for screenshots and casino communication, then tried to contact the casino repeatedly through several channels, but no reply was received. The complaint was marked unresolved due to lack of casino cooperation.The player from the United Kingdom won over 42,000 on June 15 and requested a withdrawal two weeks earlier, which had been under review. She was frustrated with repeated responses about delays and was seeking clarity on when she could access her winnings. She later confirmed that the first withdrawals were received after 15/16 days, with no KYC checks required and no bonus used, but she still had over £39,000 pending and was concerned that each payout might take too long. We asked for screenshots and casino communication, then tried to contact the casino repeatedly through several channels, but no reply was received. The complaint was marked unresolved due to lack of casino cooperation. Written by MunyaCasino Analyst & Complaint Specialist Submitted: 29 Jun 2026 | Unresolved : 07 Aug 2026Automatic translation:

The player from Switzerland had won 5600 CHF at FatPirate and had three pending withdrawals totaling 1600 CHF. After several weeks, she continued to receive the same response from support about ongoing payout issues without any updates on her funds. She had confirmed KYC verification, had previously withdrawn 200 CHF, and said the winnings had been accumulated with a bonus. We contacted the casino, which stated that 800 CHF and 500 CHF had already been approved and paid, while the remaining 300 CHF had been manually canceled from her account and used in gameplay. As she did not reply to our follow-up requests for confirmation, we closed the complaint for now due to lack of response.