Betovo Casino— player complaints: 12 in English

The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn’t been processed yet. We marked the complaint as resolved after he confirmed that the issue had been solved and used the dedicated resolution button. The case was now closed in our system.The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn’t been processed yet. We marked the complaint as resolved after he confirmed that the issue had been solved and used the dedicated resolution button. The case was now closed in our system. Written by JeanCasino Analyst & Complaint Specialist Submitted: 28 Sep 2026 | Resolved : 29 Sep 2026Automatic translation:

The player from Ontario had difficulty withdrawing winnings from Betovo due to issues with KYC verification. Although she submitted the necessary documents, the casino claimed the information did not match, primarily due to formatting differences in her address and a missing middle name on her proof of address. We asked her for screenshots, documents, and clarification about the discrepancies, but she did not respond to our requests or reminder. As a result, we were unable to continue the investigation and the complaint was closed for now due to lack of communication from her side.

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The player from Hungary had won €500 at Betovo Casino following a deposit but had his withdrawal canceled due to the casino's false claims regarding transaction timing. After confronting management with bank statements proving his timeline, the casino locked his account without notice, and he demanded the manual release of his winnings. We reviewed the case after he confirmed his account was verified, the winnings were from a standard deposit bonus, and the later third-party card deposit was an accidental mistake. The casino then required withdrawal to a verified personal IBAN, reopened his account for withdrawal, and after one rejected payout attempt the €500 was finally paid out, so the complaint was resolved.

They don't withdraw my money. It is about a 1000 EUR, but ask for a verification the third Time, I have already sent them everything.

Unbelievable trash.... They say that withdrawals will be processed in 3 business days. Never gonna happen, takes 5+ days to get processed.... Withdrawals has to work, but not here

One of the worst casinos I've ever played at! The chance of winning at slots is zero! Cashouts aren't available most of the time with sports betting! The site constantly crashes, and the live chat is extremely poor! To anyone reading this, never play at this casino, you can't win anything! Scammer!!

You have to fight for your own money, they don't want to pay you. They lie about why they are withholding it. They didn't transfer my winnings within a week. Everyone should avoid this site, it's the most unreliable betting site.

Signed up and verified all docs, deposit made instantly. Happened to win a couple of bets and requested 2 withdrawals, this where the fun starts!!! 4 days later they are still at the request stage, endless nonsense answers from bots as to delays and no one answers any emails I send to look into this

Your site is in Greek language with Greek chat and etc.i pass the verification and make my first withdrawal.after a while they close my account,they reject my withdrawals and sent me an email that they will keep the money because Greece is not an allowed area

Login into your account to claim itand get a taste of the Betovo experience on the house.Infact is not on the house I need to deposit 50€ first. Just ignore all theyr emails as they have no clue what they are doing

Stay well away from this lot.Absolute nightmare trying to get paid by them.Use all the verification tricks to stop you withdrawing.