Energy Casino - Account closed and winnings confiscated due to alleged duplicate account
Természetesen, itt van a **teljes, végleges angol szöveg** egyben, kimásolható formában:
## **Official Complaint to CasinoReviews ADR**
### **Subject:**
**FORMAL COMPLAINT (▇▇▇▇▇▇▇▇▇▇) – EnergyCasino (Probe Investments Limited) – Unlawful Account Closure, Confiscation of Winnings, and Suspicion of Fraud**
### **Personal and Account Details**
- **Name:** ▇▇▇▇▇▇▇▇▇▇
- **Date of Birth:** ▇▇▇▇▇▇▇▇▇▇
- **Mother’s Name:** ▇▇▇▇▇▇▇▇▇▇▇▇▇▇
- **Address:** ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇
- **EnergyCasino Username/Account Number:** ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇
- **Registration Period:** Over 5 years
- **Email Address:** ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇
- **Phone Number:** ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇
- **MGA Ticket Reference:** **QXG-WWGBD-853**
### **Subject of Complaint (Summary)**
The casino has **unlawfully restricted my account, refused to pay out a legitimate roulette win, and confiscated my entire balance**, citing an alleged “Duplicate Account.”
The casino’s conduct – including **withholding evidence and closing a fully verified account** – clearly demonstrates an attempt to **illegally appropriate my legitimate winnings (approximately HUF 1,200,000 in total)**, which raises a **serious suspicion of deliberate fraud** by the operator.
I have already reported this case to the **Malta Gaming Authority (MGA)** under ticket reference **QXG-WWGBD-853**, and I am now submitting it to **CasinoReviews ADR** for independent investigation and resolution.
### **Detailed Chronology and Points of Complaint**
#### 1. **Start of Problems – Withdrawal Intention and Restrictions**
- I have been a verified EnergyCasino customer for over 5 years without any issues **until I won**.
**The problems only began once I attempted a withdrawal.**
Throughout this process, the casino’s actions clearly indicated an intention to **unlawfully withhold my winnings.**
- The Support team **failed to provide any satisfactory explanation** for the imposed restrictions.
- During Live Chat, I mentioned I wanted to use my winnings **to support my family**.
The casino **misinterpreted this**, applying unjustified **Responsible Gaming restrictions**, which I explicitly **denied were necessary**.
#### 2. **Unpaid Roulette Winnings – 624,000 HUF (Mega Roulette, 2025.10.18, 17:56)**
- I cancelled a **468,000 HUF withdrawal request** and continued playing, increasing my balance to over **728,000 HUF**.
- On **18 October 2025, at 17:56**, I placed a **140,000 HUF bet** on **Mega Roulette**.
- The winning number was **20**, so the **correct payout should have been approximately 624,000 HUF**, but the system credited **0.0 HUF**.
- I reported this immediately, but the casino **has still not provided any official explanation or correction** for this missing win.
#### 3. **Account Closure, Fraud Accusation, and Confiscation**
- In order to proceed with the withdrawal of the remaining **588,000 HUF**, I **voluntarily uploaded all required verification documents and bank statements.**
- The casino **accepted and verified** all these documents, confirming my account was **fully verified.**
- Shortly afterwards, the account was **suspended**, and I was **falsely accused of fraud** and operating a “duplicate account.”
- Consequently, **all my winnings were confiscated.**
- This behaviour is **unethical and unreasonable**. If their claim were legitimate, **why did the casino wait five years** to act? Why did the “duplicate” issue only appear **right after I won and verified my account?**
- I clearly state that **I have never created any duplicate account myself**.
It is entirely possible that **my personal data was misused by someone else**, but the casino **ignored this possibility** and provided **no evidence whatsoever** to justify the closure.
#### 4. **Withholding of Evidence and Suspicion of Fraud**
- The casino **refuses to share any evidence** supporting the duplicate account accusation, only stating that
_“their decision is final and no further discussion will be held.”_
- Such conduct – closing a verified account without presenting evidence – **violates the principles of fair play and transparency** and strongly suggests that the casino’s **sole intention was to unlawfully confiscate my funds and winnings.**
### **Requests to CasinoReviews ADR**
1. I request **a full independent investigation** into EnergyCasino (Probe Investments Limited) concerning the alleged misconduct and suspected fraud.
2. I request **the retrieval and review of all relevant game logs, live chat transcripts, and email communications** between me and the casino.
3. I request **a full investigation into the missing Mega Roulette win of 624,000 HUF from 18 October 2025, 17:56**, and the instruction for its rightful payment.
4. I request **the full disclosure of evidence regarding the alleged duplicate account** and that the ADR compel the casino to **lift all wrongful restrictions**, **reopen my account**, and **investigate potential misuse of my personal data.**
5. I request **the immediate release and payment of my unlawfully confiscated 588,000 HUF account balance.**
6. I hereby inform the ADR that if this complaint does not reach a satisfactory outcome, **I will retain legal counsel and file a criminal complaint for fraud** against Probe Investments Limited.
I respectfully request the assistance and intervention of **CasinoReviews ADR** to ensure that my **legitimately earned winnings are paid out** and that **EnergyCasino’s unethical and potentially fraudulent conduct** is thoroughly investigated.
Sincerely,
**▇▇▇▇▇▇▇▇▇▇**
