EnergyCasino — player complaint #58947, 2026-08-08: withheld payouts

I am submitting a formal complaint regarding two withdrawals from my EnergyCasino account, totaling 19,300 NOK. The withdrawals were requested on 29 July 2026: 14,800 NOK and 4,500 NOK. As of today, 8 August 2026, both withdrawals are still showing as pending and have not been processed. I have contacted EnergyCasino Customer Support several times. They have repeatedly stated that the delay is caused by technical difficulties affecting pending withdrawals. They have also confirmed that there are no pending verification issues with my account and that my withdrawals should be processed once the technical issue is resolved. However, EnergyCasino has been unable to provide any specific information about what the technical problem is or when it will be resolved. I have received repeated generic responses without any timeframe or concrete solution. I have been patient and cooperative throughout this process, but I believe that this delay is unreasonable. I am asking CasinoReviews to review my case and assist me in obtaining the 19,300 NOK owed to me. I can provide screenshots of the pending withdrawals and my communication with EnergyCasino as evidence.