ElaBet Casino: 6 complaints filed in English across 1 platform, 4 still open, disputed sums €7,500. Most of them are about account blocks (33%). Risk index 57.8. Texts below are the players' own words, as published on the source site; last complaint 2026-09-20.
What players complain about
Account blocks33%2
Withheld payouts33%2
Verification17%1
Other17%1
Under review 2
Unresolved 2
Rejected 1
Status unknown 1
Complaints by month
07
09
Questions and answers
How many complaints are there about ElaBet Casino?
The English-language record holds 6 complaints from 1 platform, 4 of them without a resolution; 1 carry no status from the platform. The latest one is dated 2026-09-20.
What do players complain about?
Mostly account blocks — 33% of cases, then withheld payouts (33%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 6 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 57.8 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 6
20.09.2026Casino GuruWithheld payouts
ElaBet Casino - Player's withdrawal is delayed and account issues persist.
The player from Greece faced issues with the casino after a delayed withdrawal of 750 euros and multiple failed attempts to withdraw 4500 euros. He expressed frustration over losing money due to the casino's system and sought compensation for his moral damages. We reviewed his explanation and screenshots, but no unpaid amount was established because he confirmed that he later cancelled the withdrawals and played the funds. For this reason, the complaint was rejected and no refund was pursued.The player from Greece faced issues with the casino after a delayed withdrawal of 750 euros and multiple failed attempts to withdraw 4500 euros. He expressed frustration over losing money due to the casino's system and sought compensation for his moral damages. We reviewed his explanation and screenshots, but no unpaid amount was established because he confirmed that he later cancelled the withdrawals and played the funds. For this reason, the complaint was rejected and no refund was pursued. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 20 Sep 2026 | Closed : 29 Sep 2026Automatic translation:
08.09.2026Casino GuruAccount blocksUnder review
Player's account remains closed and unresponsive.
Player's account remains closed and unresponsive. [Account] — waiting
08.09.2026Casino GuruVerificationRejected
Player’s account is delayed during verification.
Player’s account is delayed during verification. [Account] — rejected_other
08.09.2026Casino GuruWithheld payoutsUnder review
Player's withdrawal is delayed and bonus not received.
Player's withdrawal is delayed and bonus not received. [Withdrawal] — waiting
08.09.2026Casino GuruAccount blocksUnresolved
Player’s account has been improperly opened.
Player’s account has been improperly opened. [Account] — unresolved
23.07.2026Casino GuruOtherUnresolved
ElaBet Casino - Player was able to create a second account despite self-exclusion.
The player from Greece lost €2500 after recently being allowed to create a new account despite previously self-excluding. After requesting permanent self-exclusion again due to gambling addiction, his account was closed, and his request for a refund of his winnings was rejected.The player from Greece lost €2500 after recently being allowed to create a new account despite previously self-excluding. After requesting permanent self-exclusion again due to gambling addiction, his account was closed, and his request for a refund of his winnings was rejected. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 23 Jul 2026 Automatic translation:
