Dragonia Casino— player complaints: 19 in English

The player from Finland has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from Finland has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 02 Oct 2026 Automatic translation:

The player from Germany filed a complaint against Dragonia Casino, alleging that his self-exclusion request had been ignored for several days while he continued to receive promotional offers and was allowed to deposit €570. He sought to correct the self-exclusion start date, receive a refund for the deposits made after his request, and obtain confirmation of the ADR entity. After reviewing the evidence, we concluded that his first message had only asked for a six-month break because he was spending too much money, which was treated as an ordinary account closure rather than self-exclusion. We noted that he had explicitly mentioned a gambling problem only later, and the casino had closed his account within a reasonable timeframe after that disclosure. For this reason, we rejected the complaint and did not request a refund of the winnings lost after the initial closure request.The player from Germany filed a complaint against Dragonia Casino, alleging that his self-exclusion request had been ignored for several days while he continued to receive promotional offers and was allowed to deposit €570. He sought to correct the self-exclusion start date, receive a refund for the deposits made after his request, and obtain confirmation of the ADR entity. After reviewing the evidence, we concluded that his first message had only asked for a six-month break because he was spending too much money, which was treated as an ordinary account closure rather than self-exclusion. We noted that he had explicitly mentioned a gambling problem only later, and the casino had closed his account within a reasonable timeframe after that disclosure. For this reason, we rejected the complaint and did not request a refund of the winnings lost after the initial closure request. Written by KarlaCasino Analyst & Complaint Specialist Submitted: 18 Sep 2026 | Closed : 28 Sep 2026Automatic translation:

The player from Australia has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from Australia has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 12 Sep 2026 Automatic translation:

My withdrawal stayed pending for weeks. The support team could give me no clear reply about the reasons for this delay and the expected timeline. If you expect fast and smooth payouts 23Cas.comfits better since it's older and more reliable. It doesn't matter if you have submitted all the necessary v

This company will take you for every last cent you have! Everyone coming to Malta don't go there. Over 20k so as a friend don't go to this absolute rip off casino

The player from Italy finds their casino account blocked without a clear reason and is requesting a refund of the remaining funds.

The player from Italy had pending withdrawals totaling €1,400 and was unable to access an additional €500 balance due to the limit on requests. Despite completing the KYC verification process, the casino cited delays caused by a high volume of withdrawal requests. We asked for clarification about his withdrawal history and gameplay, and the complaint was then marked as resolved by the player. The case was closed as resolved, with no further action needed.The player from Italy had pending withdrawals totaling €1,400 and was unable to access an additional €500 balance due to the limit on requests. Despite completing the KYC verification process, the casino cited delays caused by a high volume of withdrawal requests. We asked for clarification about his withdrawal history and gameplay, and the complaint was then marked as resolved by the player. The case was closed as resolved, with no further action needed. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 23 Jul 2026 | Resolved : 07 Aug 2026Automatic translation:

The player from Germany had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. The player had reported three pending withdrawals totaling €950 since mid-June, with the casino citing high withdrawal volume as the cause of the delay. Despite the player's cooperation and submission of chat transcripts, no further communication was received after the Complaints Team's inquiries. Consequently, the complaint was closed due to the lack of response, with the option to reopen if the player resumed contact.

The player from Portugal had registered on May 6th but had their account closed after the first deposit without any explanation or request for documents. The player was initially unable to access the account and later faced issues with a withdrawal after logging in again. The casino was contacted multiple times and requested information from the player, who provided the necessary details. The complaint was resolved after the casino processed the player's withdrawal, and the player confirmed the issue had been settled.

It was over 5 days and a lot of hassling to try and get a payout. They assured me I would receive my payout, but as yet,I have not. I will amend this review if I ever receive it.

I asked for a withdrawal on Saturday it's now Tuesday no sight of any money this site needs to be investigated avoid at all costs

Still waiting for my withdraw requested on monday...they keep on saying " our team is working on you" it's 4 days now!!! Its not worth it!! I made a mistake coming to this casino🤬🤬🤬🤬

Very bad experience.I requested a withdrawal and was told that the payment had been “sent”, yet I have still not received any funds. The support team is unable to provide any proof of payment or transaction reference.After multiple interactions: • repeated copy-paste responses • inconsistent and con

Rigged to loose button is set way to high can keep putting money in but you will never win. Worst rigged to loose site ever. Don't waist your time or money on this site. Ill save you the money cause if u put it in this site it's gone. YOU WONT WIN OR EVEN GET A BONUS

This casino is a huge scam and they absolutely DOES not RESPECT people!First off, they offer you constant bonuses, which in it self is a RED flag, but you wont win anything at all and if you do, you will have to wager it 1000x which is impossible with their RTP.And the most annoying thing with this

The player from Germany faces withdrawal issues after his account at Dragonia was blocked shortly after a €200 deposit. He has not received any communication regarding the account closure or his funds despite multiple inquiries.The player from Germany faces withdrawal issues after his account at Dragonia was blocked shortly after a €200 deposit. He has not received any communication regarding the account closure or his funds despite multiple inquiries. Written by MartinaCasino Analyst & Complaint Specialist Submitted: 22 Mar 2026 Automatic translation:

Hey. I registered to Dragonia, then made a deposit, not big, a small amount of money with x3 wagering. I completed the wagering, everything is okay, then went to a casino game, won 30.000 huf. Requested a withdrawal, they say 3 work-days and the withdrawal is processed, etcetc. So, thats in 2026 feb

They hold your withdrawal way past their promised payout time. Unfair practices - casinos should be held to their own terms, not only the customers!

Takes forever to get your money, most online casinos deposit your withdrawal the next day but for some reason its been 6 days and nothing, the best they could do so far was tell me they were going to investigate the reason and email me back. All the while they keep reminding me that my pending withd