DoradoBet Casino— player complaints: 5 in English

The player from Chile had completed the account verification and had successfully made a withdrawal, but after a recent withdrawal request, he found his account blocked and was unable to access it. He sought assistance to resolve the issue and retrieve his funds. We took over communication with the casino to manage the case and assist the player in recovering his balance. The complaint was later marked as resolved by the player themself.

The player from Chile requested support in filing a complaint against DoradoBet for not closing his account despite multiple requests due to gambling addiction. He demanded immediate account closure and a refund of 1,300,000 CLP for losses incurred since his closure request. The complaint was handled by the Complaints Team, who attempted to communicate with the casino and requested documentation from the player. Despite repeated efforts, the casino failed to respond or close the account, and the player continued to receive promotions. Due to the lack of cooperation from DoradoBet, the complaint was marked as unresolved, and the player was advised to escalate the issue to the relevant regulator for further assistance.

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The player from Costa Rica had deposited 500,000 colones, participated in promotions, and made a withdrawal request of 700,000 colones, which was rejected. Subsequently, his account was blocked, and support claimed it was under review, potentially taking months to resolve. He sought the return of his deposits and had proof of all transactions and loyalty points. The complaint was marked as unresolved due to the casino's lack of response, and the player was advised to contact the Anjouan Gaming Authority for further assistance.

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