Donbet Casino— player complaints: 11 in English

11 Complaints

0▼ Last 30 days · was 5

6 Unresolved

33.519857426481d Last complaint

30.7 Risk index

20% Resolved · of 10 with a known status

40% Withheld payouts among those

£30,979 · €50 Disputed sums

Donbet Casino: 11 complaints filed in English across 2 platforms, 6 still open, disputed sums £30,979 · €50. Most of them are about withheld payouts (45%). Risk index 30.7. Texts below are the players' own words, as published on the source site; last complaint 2026-09-08.

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What players complain about

Withheld payouts 45% 5

Account blocks 27% 3

Other 27% 3

Under review 5 Resolved 2 Unresolved 1 Rejected 1 Closed, no outcome 1 Status unknown 1

Sources

Casino Guru 10 Casinomeister 1

Complaints by month

Questions and answers

How many complaints are there about Donbet Casino?

The English-language record holds 11 complaints from 2 platforms, 6 of them without a resolution; 1 carry no status from the platform. The latest one is dated 2026-09-08.

Does Donbet Casino resolve complaints?

Of 10 complaints where the platform recorded a status, 20% were resolved, 60% remain open and 10% were rejected as groundless, 10% were closed without an outcome. Withheld payouts account for 40% of them.

What do players complain about?

Mostly withheld payouts — 45% of cases, then account blocks (27%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 11 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 30.7 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 11

08.09.2026 Casino Guru Withheld payouts Under review

Player’s deposit has been delayed.

Player’s deposit has been delayed. [Deposit] — waiting

08.09.2026 Casino Guru Other Unresolved

Player's deposit has been lost.

Player's deposit has been lost. [Deposit] — unresolved

08.09.2026 Casino Guru Account blocks Under review

Player's account has been closed and complaints ignored.

Player's account has been closed and complaints ignored. [Account] — waiting_for_casino

08.09.2026 Casino Guru Withheld payouts Rejected

Player's winnings are under review.

Player's winnings are under review. [Winnings dispute] — insuff_evidence

22.08.2026 Casino Guru Other Under review

Player's deposit has been delayed.

Player's deposit has been delayed. [Deposit] — waiting

07.08.2026 Casino Guru Other Resolved

Donbet Casino - Player’s deposit has been delayed.

The player from the United Kingdom deposited £100 via bank transfer, but the funds were not credited to her donbet account despite leaving her bank account. After an initial response indicating that transfers were usually instant, the casino provided little follow-up communication. We requested the payment evidence and asked the casino to trace the transfer with its provider, after which the casino confirmed that the deposit had failed to reach the website and the funds were returned. She then confirmed receipt of the returned payment, so the complaint was resolved.

27.07.2026 Casino Guru Account blocks Under review

Donbet Casino - Player's account has been closed and complaints ignored.

The player from the United Kingdom raises a complaint against donbet.com for failing to adhere to their own Responsible Gambling policies. After previously having his account permanently closed due to gambling addiction, he was able to open a new account, which should not have been allowed. He expresses concern that the casino exploits known gambling addicts and requests a refund of all his losses.

16.07.2026 Casino Guru Account blocks Closed, no outcome

Donbet Casino - Player's account closure raises responsible gambling concerns.

The player from the United Kingdom expressed concerns about Donbet's handling of his account and responsible gambling procedures after he lost approximately £29,800. His account was permanently closed under the Responsible Gambling Policy following his inquiry, which raised questions about the timing and adequacy of the intervention. He requested a thorough review of the situation to understand the details of Donbet's actions regarding responsible gambling indicators and the processing of his withdrawal. It was determined that the player had not informed Donbet of any gambling problems or requested self-exclusion before the account closure, and no funds or winnings were unfairly withheld. The complaint was closed as the issue pertained to Donbet's internal responsible gambling procedures, which fell outside the scope of the complaint resolution process.

06.07.2026 Casino Guru Withheld payouts Under review

Donbet Casino - Player faces withdrawal issues.

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01.07.2026 Casino Guru Withheld payouts Resolved

Donbet Casino - Player's withdrawal request is delayed.

The player from the United Kingdom tried to withdraw his recent deposit of £379.52 from Donbet.com, but his account was locked due to a previous self-exclusion. He contacted customer service for a refund but did not receive a response. The issue was investigated by requesting clarification about the status of his previous account closure and self-exclusion, as well as details about past withdrawals. The complaint was marked as resolved after the player confirmed the issue had been addressed.

06.02.2025 Casinomeister Withheld payouts

Donbet Casino - Withdrawal “ successful” but not received

I made a withdrawal for £700 on donbetcasino.com in the past withdrawals have been fine and virtually instant. <br> <br> However this withdrawal states successful since 4th Feb, funds haven’t appeared in my account over 48hours later.<br> I withdrew via Sepa which is the usual method I use.I Contacted customer support they said there’s been a minor technical issue working to resolve I asked them to confirm what the issue is as it already says the withdrawl is successful, was told my email had been forwarded to the relevant department.<br> I asked them to confirm if payment has been made or not before I contact my bank. They have now asked me to contact the financial department who will assist me.

How the risk index is calculated and how complaints are labelled — the method behind this section.