DBBET— player complaints: 5 in English

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The player from Egypt faced issues with a deposit of 5000 Egyptian pounds after submitting all required documents but had not received a response or resolution. He reported that the money was never credited to his gaming account and said the casino agent was avoiding responsibility. We requested proof of the transfer, deposit history, cashier instructions, and full email communication, and after he provided the requested information, the complaint was forwarded to the casino. As the casino did not respond despite repeated follow-ups, we marked the case as unresolved due to lack of cooperation from the casino.

The player from Cameroon reported that her account at DBBet was blocked the day after her first withdrawal request, which left her unable to access her funds of approximately 80,000 FCFA. Despite the account being under review for 72 hours, it remained inaccessible, and her emails to the casino went unanswered. The complaint was closed due to the player's lack of response to the Complaints Team's inquiries and reminders. The player retained the option to reopen the complaint in the future if she resumed communication.

I have been working as an agent for DBbet under a signed "Mobile Cash Agent Incentive Agreement" (attached). According to the contract terms: Section 2 & 3: The agent is entitled to a bonus based on “Total Deposit Volume.” Target Achieved: I have generated over $6,000 in total deposits within the specified period. Bonus Owed: Per the agreement, I am owed a $600 bonus. The Issue: The company is now refusing to pay my earned bonus. They are unilaterally introducing a new condition—claiming that only deposits via a specific "Promo Code" are counted. This condition is NOT present in our signed legal agreement. Furthermore, the company representative has ignored my formal requests for clarification and payment. This is a clear Breach of Contract and an unfair business practice aimed at defrauding partners.